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MSP Unplugged

Paco Lebron and Rick Smith

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This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
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Adopting Zero Trust

Adopting Zero Trust

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Buzzword? Architecture? Perhaps a true security approach for modern organizations? Join us as we chat with organizations of all types and sizes to learn about their Zero Trust adoption journey and as we answer these questions along the way.
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Want to be the first to know about new technology before it becomes mainstream? Whether you’re an IT professional, CIO, an investor in tech companies, or even a computer science student, this podcast will bring you the information you need to stay relevant and be successful in the tech industry from some of the top people and companies in the world. Episodes will feature topics such as IoT, cloud evolution, augmented reality, the future of artificial intelligence, improving ROI and more.
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Brad Gross, one of the top technology law attorneys in the country, discusses security, licensing, and contract issues for MSPs. Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best. Contact: brad@bradleygross.com
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On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall’s Global Channel Chief as she shares insight into SonicWall’s partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussio…
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https://www.sherylkline.com/blog/retaining-top-female-talent-interview-with-kristin-crossman In this episode, I am SO excited to speak with Kristin Crossman, a seasoned expert in human capital management. Kristin shares her journey, inspired by her father’s career at IBM, and her experiences at K2, a company with a significant female workforce. We …
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Palo Alto Networks’ Unit 42 is determined to protect the digital world by helping customers understand their adversaries and defend against them. They use a practice called digital forensics to better detect, track, analyze and stop cyberthreats. Shelby Skrhak talks to Kraig Faulkner, channel systems engineer at Palo Alto Networks about: Unit 42’s …
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Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: https://youtu.be/2REXi2_o4rE --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks Ema…
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In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively. Full Video Podcast …
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On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full Video Podcast Link: https://youtu.be/d8gmCStc7r8 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP U…
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SMBs tend to require speedy turnarounds and easy access to support, making them an ideal market for one-stop shops and pre-packaged bundles. Luckily, Palo Alto Networks is on the case. Shelby Skrhak speaks with Meghan Mack, vendor, business manager at Ingram Micro, about: Why Palo Alto Networks’ pre-packaged bundles are game changers How Palo Alto …
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https://www.sherylkline.com/blog/making-your-second-act-your-main-event-interview-with-martha-delehanty In this Fearless Female Leadership Interview, I am honored to have a profound and fun conversation with Martha Delehanty, Chief People Officer at Commvault. Join us and soak in the wisdom that she generously shares! Martha’s journey is nothing sh…
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Season 3, Episode 10: Elliot chat’s with Vivek Ramachandran of SquareX about his approach to tackling the impossible: Social engineering. Catch this episode on YouTube, Apple, Spotify, Amazon, or Google. You can read the show notes here. For nearly three decades, social engineering, particularly phishing, has been one of the most impactful and fina…
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The IBM of today may not be your parent’s IBM, but they still hold the same values in high regard—while also striving to innovate for the betterment of their customers and their customers' customers. Shelby Skrhak speaks with Audrey O'Donnell, FlashSystem 9000 and Storage Assurance perpetual product manager at IBM, about: The definition of Storage …
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A tech solution is only as strong as the foundation it’s built on—governance, scalability, collaboration, flexibility, etc.—and IBM has been in the trenches of trustworthy tech development long before the AI boom we’re experiencing today. Shelby Skrhak speaks with Doug Schofield, sr. partner technical specialist, IBM Storage, Kevin Nugent, global d…
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Say goodbye to sketchy connections and slow speeds with Meraki’s cellular gateway solutions built on 5G cores, meant to provide efficient and flexible options. Shelby Skrhak speaks with Bobby Young, sr. technical enablement engineer at Ingram Micro, about: The definition of a cellular gateway The key difference between Meraki’s MG 51 and MG 52 offe…
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What sounds better? A convoluted system with limited options and parameters, or a flexible, straightforward approach that accommodates fast-changing applications? With Red Hat, the answer is clear. Shelby Skrhak speaks with Nyan Avila, ecosystem solution architect for Red Hat, about: Red Hat's OpenShift virtualization solution The state of containe…
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Collaboration is an essential element of comprehensive security solutions—SonicWall understands this as a core value and consistently takes steps to deliver the best solution possible to its partners. Devaughn Bittle, Patrick Cash, and Kevin Fraser chat with Michael Crean, Senior Vice President of Managed Security Services Division, and Eric Morin,…
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https://www.sherylkline.com/blog/why-everyone-should-care-about-equality-and-what-we-can-do-now In this insightful episode, I welcome Kristen Anderson, CEO of European Women on Boards, to discuss the critical importance of gender equality and inclusion in leadership roles. Kristen, an American living in Italy with a global career spanning multiple …
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http://www.sherylkline.com/blog I hope this message finds you excited to join me at this Thursday's webinar! I wanted to share a quick but impactful video with you. It’s all about how female leaders can thrive during disruptive times, and it offers some practical tips you can start using today. [Transform Fear into Your Ally] http://www.sherylkline…
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We all have a role when it comes to practicing sustainable and environmentally friendly business, but it doesn’t have to be complicated. Today, there are tools that support companies in their journey to increased sustainability without a deep cut in profits. Shelby Skrhak speaks with Phil Redman, Americas ecosystem lead, IBM Sustainability at IBM, …
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How do you know an MSP bundle is worth the investment? It starts with saying goodbye to managing dozens upon dozens of logins and ends with increased customer retention. Shelby Skrhak speaks with Cori Hahn, Sr. Technical Enablement Engineer, and David Williams, Development Executive; Sr. Services Architect both of Ingram Micro, about: How Ingram Mi…
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The wonder of hybrid work models is still in full swing, and Logitech—paired with Microsoft—is on the front lines of delivering top-quality hybrid conference experiences. Shelby Skrhak speaks with Bryan Marx, Microsoft Alliance Manager, North America, at Logitech, about: How Logitech is leaning into its partnership with Microsoft Combining the fron…
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Season 3, Episode 9: We chat with SonicWall’s Doug McKee about the top 5 threats targeting SMBs based on recent research. Catch this episode on YouTube, Apple, Spotify, Amazon, or Google. You can read the show notes here. Cybersecurity challenges come in many different flavors regardless of how old your company is or how many employees it houses. L…
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Dell is dedicated to providing a path forward with AI solutions and improved storage offerings for mid-range storage businesses, allowing customers to move confidently amid the changing industry and not only through desktop monitors. Shelby Skrhak speaks with Ryan Clarkson, Sr. Technical Enablement Engineer at Ingram Micro, about: How Dell PowerSto…
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https://www.sherylkline.com/blog/mastering-cybersecurity-and-leadership-insights-from-christine-bartlett In this fascinating Fearless Female Leader Interview, I had the honor of sitting down with Christine Bartlett, CMO of SonicWall, in an important discussion on the intersection of personal online protection and cybersecurity. Christine shares her…
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http://www.sherylkline.com/blog Change can be daunting, but it also offers tremendous opportunities for leaders and emerging leaders to rise, grow, and to become more visible. In this podcast, I share strategies to help female leaders transform fear into a powerful ally and navigate times of change with confidence and optimism. In the podcast I add…
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Lawyers and doctors owe a very special duty of confidentiality to their patients and clients, and that makes them hesitant to hire MSPs. Want to know how to leverage that hesitancy to convince medical and legal verticals to work with your MSP? Listen up. The latest Technology Bradcast is here!By Bradley Gross
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Season 3, Episode 8: AZT and Dr. Zero Trust have a crossover episode where we chat with reps from MITRE and OWASP about challenges associated with emerging threats. Catch this episode on YouTube, Apple, Spotify, Amazon, or Google. You can read the show notes here. Every few weeks, and occasionally every few days, we hear report of a new novel techn…
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http://www.sherylkline.com/blog If you or your team are experiencing change or disruption in your organization, here are a couple strategies to help with motivation, productivity, and sanity. In this 3:00-minute video, I give you actionable steps you can take and start using right now to help you or your team in the ever-evolving landscape of organ…
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Season 3, Episode 7: Though regulation impacting cybersecurity moves slow, when new laws are introduced it often puts significant strain on companies. Lacework’s Tim Chase and Drata’s Matt HIllary discuss navigating the latest broad-sweeping regulations. Catch this episode on YouTube, Apple, Spotify, Amazon, or Google. You can read the show notes h…
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http://www.sherylkline.com/blog I had the great fortune of speaking with Lindsay Jensen, Senior Director of Strategy and Growth at Impartner, on How to Build Authentic Trust and Boost Your Bottom Line. In this insightful conversation, Lindsay shares her personal journey and professional insights on building authentic relationships in the technology…
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Ingram Micro, Cisco, and AWS have come a long way over the decades, always with customer expectations and industry needs at the forefront of their transitions. Today, they offer a comprehensive library of solutions built along trademark guideposts. Shelby Skrhak speaks with Duncan Robinson, Vice President of Growth Partnerships at Ingram Micro, Kat…
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Staying on top of the shifting landscape across modern infrastructure doesn't have to be overwhelming—Ingram Micro has your back, and then some, in navigating trends and enacting new solutions. Shelby Skrhak speaks with John Kinnan, category director at Ingram Micro, about: How modern infrastructure is evolving How Ingram Micro differentiates moder…
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http://www.sherylkline.com/blog In this Fearless Female Leader Interview, I dive into inspiration, influence and self-worth with Autum Grimm, Chief Revenue Officer at PartnerTap. Autum shares her personal inspiration drawn from influential women in her life, emphasizing the power of representation and self-worth. She advocates for emotional intelli…
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The healthcare industry is more than hospitals and tablets—from security to video communications, there is a level of care and specialization required not found in many other fields. Shelby Skrhak speaks with Andrew Kirsch, Technical Enablement Engineer, and Christian Buerk, Director of Specialty and Business Applications, both of Ingram Micro, abo…
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http://www.sherylkline.com/blog I am thrilled to have had the opportunity to speak with Dr. Emily Barnes, Chief Digital Learning Officer, Lindenwood University, who discussed the critical issue of bias in artificial intelligence, particularly in academia, research, and tech. Dr. Barnes shared her motivation for specializing in this field and explai…
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On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle magazine. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGET…
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AI PCs are no longer only talk and discussion—they’re here, and they’re ready to support and serve the modern workforce. Shelby Skrhak speaks with Jay Giron, senior manager for Solution Design & Services, and Jason Minchen, technical enablement engineer for Solution Design & Services, both of Ingram Micro, about: The definition of an AI PC and the …
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Every partner's needs are unique, and that’s why Ingram Micro is dedicated to delivering timely and effective solutions based on specific partner needs while providing expertise at every angle. Shelby Skrhak speaks with Adam Bellows, executive director and category leader of networking and security at Ingram Micro, about: The current network securi…
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Do you know every inch of your attack surface? How much access do each of your employees hold? Does it go beyond their required role responsibilities? All important questions that boil down to one main one: Does your company have healthy cybersecurity hygiene? Shelby Skrhak speaks with Greg Goetz, vice president of global strategic partners & MSSPs…
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http://www.sherylkline.com/blog I had the honor of speaking with Cathie Hall, Chief Customer Officer at IFS. We dove into her philosophy on leading with humility... including how recognizing strengths, and collaborating with others is crucial for success in leadership, especially for women in the tech industry. Cathie also emphasized how important …
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Digital financing brings the ease of B2C checkouts to B2B by giving partners the power to provide options to their consumers, all without leaving Ingram Micro Xvantage™. What does it take to make that happen? Shelby Skrhak speaks with Melanie Delvalle, director of digital finance, and Roben Howery, director of product management—digital solutions, …
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VMware may be the industry standard, but there are other options to explore while Broadcom’s acquisition details straighten out in the next few months. Shelby Skrhak speaks with Carol Wright, technical enablement architect at Ingram Micro, about: The ripple effect of Broadcom's VMware acquisition Alternative data center solutions for partners How I…
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Season 3, Episode 6: Two seasoned cybersecurity professionals, Bryan Willett and Kris Lovejoy, shed light on the dilemma organizations face when hit by ransomware: Should they pay the ransom or not? Catch this episode on YouTube, Apple, Spotify, Amazon, or Google. You can read the show notes here. Ransomware: To Pay or Not to Pay? It’s an easy ques…
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Wi-Fi 7 is on its way, and with it comes bigger, better, faster experiences across multiple industries—now is the time to prepare and lay the foundation for an optimal Wi-Fi 7 integration process. Shelby Skrhak speaks with Dan Stewart, senior technical enablement engineer at Ingram Micro, about: The definition of Wi-Fi 7 and what to expect Which in…
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Copilot is the answer to the age-old question, “Do I have to read through this entire week-long email chain?” With Microsoft's Copilot, the answer is no. The only question now is: What are you going to do with all that free time? Shelby Skrhak speaks with Paul Hager, vice president of services at Ingram Micro, about: Practical daily uses for Micros…
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Industry veteran Eric Pinto, Senior Director of Channel & Product Strategy at SocSoter, believes that the way MSPs sell cybersecurity is broken. And we, at the Bradcast, couldn't agree more! Join us on this episode as we sit down with Eric to discuss what's broken about cybersecurity sales and what mature MSPs can do to fix the situation.…
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Equipping ourselves with top-notch, hybrid friendly equipment and devices is more and more of a key priority as hybrid environments increase in popularity—Dell is going the extra mile with client peripherals for a smooth experience. Shelby Skrhak speaks with Tracey Garza, client peripherals channel lead—North America at Dell Technologies, about: De…
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Season 3, Episode 5: Cyber Insurance may not be the sexiest topic, but it’s an important piece of any mature cyber program. We chatted with a lawyer and a VC who share their perspective. Catch this episode on YouTube, Apple, Spotify, Amazon, or Google. You can read the show notes here. There are many aspects of cybersecurity that are not classified…
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MSPs have a wide range of options when it comes to cybersecurity support, but more choices do not always guarantee a positive outcome. Sophos simplifies that process by providing a unified experience backed by top-notch support. Shelby Skrhak speaks with Marc Yap, senior channel account executive at Sophos, about: Why Sophos is an MSP friendly cybe…
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