Best Survey Methodology Podcasts (2024)

1
If You Don't Have a Customer Advisory Board Yet...Listen to this! 28:31

4h ago28:31

28:31

How can executive advisory boards transform your company's approach to Customer Success? In this episode of the CSMP Podcast, Irit Eizips and Mike Marchetti, Chief Customer Experience Officer at DRB, discuss the pivotal role these boards play in driving growth and enhancing customer engagement. With a background in Silicon Valley, Mike offers inval…

1
Don Dillman – A Reflection in Memoriam 43:10

1d ago43:10

43:10

This episode is a tribute and commemoration of Don Dillman, who is known for his contributions to survey methodology, particularly the development of the Tailored Design Method (TDM) for conducting surveys. The episode reflects on his work as a professor and a mentor, his impact on our careers, and his legacy. Our unscripted conversation includes p…

1
Career Change - From Tech Support to CS 26:07

6d ago26:07

26:07

Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journ…

1
The Four Sources of Survey Error 10:35

13d ago10:35

10:35

In this episode of the Total Survey Design Podcast, we explore the four main sources of survey error through the engaging story of Mario, a local pizzeria owner aiming to conduct an ethical survey. We delve into coverage error, sampling error, measurement error, and non-response error, explaining how each can distort survey results. By using Mario'…

1
What You Don't Know About Customer Success Career Paths - Deltek Does! 24:46

13d ago24:46

24:46

Dive into the depths of the Customer Success career path and uncover career development insights with Christine Boermeester, Senior Director of Customer Success at Deltek, on this enlightening episode of the CSM Practice Podcast. Christine, a true mastermind in the CS domain, shares her invaluable experience with Deltek's groundbreaking approach to…

1
Sample Design - Part 1. Sample Size 13:18

17d ago13:18

13:18

In this episode of the Total Survey Design Podcast, we explore the fascinating concept of sample size and its impact on survey accuracy. Discover why just about 1000 responses can represent the views of millions, debunking common misconceptions about survey sampling. We'll dive into the key parameters for calculating sample size, such as margin of …

1
Gen AI in Action: Boosting Customer Support and Success Strategies 29:29

20d ago29:29

29:29

Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives proactive strategies for efficient and advanced support teams. Explore real-world examples showcasing AI's impact on response quality and streamlined processes. Key Hi…

1
How to Lie with Surveys 12:48

20d ago12:48

12:48

In this episode, hosts Seon Yup Lee and Azdren Coma explore the ways surveys can mislead us, inspired by the book "How to Lie with Maps." They discuss common survey pitfalls, from bad question design to poor sampling, and provide real-world examples, such as misleading questions in political surveys and biased sampling in product ratings. This epis…

1
FAIR principles implementation in survey research with Steve McEachern 41:49

23d ago41:49

41:49

In this episode, Dr. Tom Emery discusses the WorldFAIR project and FAIR principles implementation with regard to survey research methods with Dr. Steve McEachern, focusing on several key points: What are the FAIR principles, and why are they important? What challenges arise when implementing FAIR principles in survey research? What is machine actio…

1
How Do I Deal With Challenging Customers as a CSM? 28:21

1M ago28:21

28:21

How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios! HIGHLIGHTS - Strategies for scaling CS teams from 5 to 30 members. - Tech stack recommendations for managing long-tail segmen…

1
The Utility of Surveys 8:02

1M ago8:02

8:02

In this episode of the Total Survey Design Podcast, Seon Yup and Azdren dive into the utility of surveys and their vital role in understanding public opinion and decision-making. They share examples, like A&W's marketing mishap with their third-pound burger, and the importance of surveys in evaluating high-cost programs. From business insights to e…

1
Hyper Growth Strategies: Supercharging Customer Success Teams 22:26

1M ago22:26

22:26

Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment. Key Highlights: - Learn …

1
Intro to the Podcast 4:02

1M ago4:02

4:02

In this debut episode of "Total Survey Design," hosts Azdren Coma and Seon Yup Lee introduce listeners to the intricacies and importance of surveys. Exploring the basics of survey creation and analysis, they discuss their professional backgrounds and the podcast's goals, including helping various audiences—from small business owners to academics—ma…

1
Revolutionize Your Customer Success with Generative AI 34:40

1M ago34:40

34:40

Dive into the world of innovative Customer Success strategies with Samuel Cummings III, founder of Dataplant, as he shares groundbreaking insights on scaling operations using generative AI. Discover practical tips, the importance of embracing innovation, and valuable guidance for enhancing customer outcomes. Key highlights: Samuel Cummings III shar…

1
Total Survey Design Trailer 2:27

2M ago2:27

2:27

Listen to this episode to get a preview of everything that the Total Survey Design podcast is all about. Find us online at: instagram.com/totalsurveydesign/ Contact us at: totalsurveydesign@gmail.comBy Azdren

1
The Ultimate Guide to Scaling Customer Success for Maximum Results 30:32

2M ago30:32

30:32

Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Director of Customer Success at Deltek. This episode delves into innovative strategies for scaling Customer Success operations, highlighted by Deltek's journey in structuring their CS team and implementing specialized roles. 🔍 Key Takeaways: - Insights into building s…

1
Driving Innovation in Customer Success with the 70-20-10 Methodology 35:55

2M ago35:55

35:55

What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode! Key Highlights: 🔸 Explore how the 70-20-10 framework enhances change management, communication, transparenc…

1
Why You Need NPS Surveys! 27:43

2M ago27:43

27:43

Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries. 🔍 Key Takeaways: - Examination of how cu…

1
Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know 24:39

2M ago24:39

24:39

Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveals the strategic pivot and implementation of digital initiatives over the past five years. This transformed Qlik's approach to customer success and significantly amplified customer engagement and satisfaction through innovative digital touchpoints. Key Highlights:…

1
Churn Prediction - The Consumption Based Model 18:14

3M ago18:14

18:14

Irit Eizips and Avner Baruch, the brain behind Project Moneyball, focus on churn prediction in consumption-based models. Unpack the challenges and innovative strategies crucial for customer retention and growth. Episode Highlights: - Expertise from Avner Baruch: Insights from Avner's rich background in customer success and his strategic approach to…

1
How Data Insights Can Transform Customer Success to Perfection 38:25

3M ago38:25

38:25

Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth. Key Take…

1
The vital role of CS Operations in proactive company transformation 37:26

3M ago37:26

37:26

Building a proactive customer success practice requires anticipating customer needs and addressing them before they become problems. What’s more, building quickly requires a strong vision, a strong plan, and a strong and efficient operations team. In this insightful interview, Irit Eizips sits down with Stephanie Berner, Global Head of Customer Suc…

1
Crafting a Comparative Longitudinal Study on Child Well-being: Methodological Insights of GUIDE project 26:27

3M ago26:27

26:27

In this podcast episode of our newly introduced series, Dr. Tom Emery, Director of ODISSEI and Associate Professor at Erasmus University Rotterdam engages in a comprehensive exploration of an ambitious birth cohort study spanning across Europe. Joined by esteemed guest Professor Gary Pollock from Manchester Metropolitan University, the discussion f…

1
The Ultimate Guide to Mitigate Customer Churn 33:46

3M ago33:46

33:46

Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special guest Adi Aloni, Senior Vice President of Customer Success at Folloze. Together, they unravel essential strategies for mitigating customer churn and preserving valuable customer relationships. Join the conversation as Adi shares insights on identifying and maintai…

1
The Surprising Productivity Tips Every CSM Needs to Know 24:44

3M ago24:44

24:44

Step into the world of Customer Success Management with our CSM Practice Podcast episode: "The Surprising Productivity Tips Every CSM Needs to Know." In this engaging session, Bhavika Kochar, CS Ladies founder and community builder, shares her evolution from managing 45 to 300 accounts. Her journey, enriched by pursuing a Master's in Engineering Ma…

1
The Ultimate Renewal Team Management Guide 38:15

4M ago38:15

38:15

Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're joined by a special guest, Mark Mortimer. Together, we delve into comprehensive insights on establishing and overseeing a successful renewal team, covering strategic planning to practical execution. Here are a few key points from our discussion: Mark Mortimer shares …

1
Mastering Difficult Conversations: Secrets to Handling Tough Customers 20:29

4M ago20:29

20:29

As we know, being a customer success manager isn't always a smooth ride – challenges arise, especially when dealing with difficult conversations. In this episode, we'll unravel the secrets to handling those hard conversations like a true pro. Joining us is our special guest, Iffat Bar-kol Grecht, Co-Founder at Focus Leadership. Are you ready to unl…

1
Unlocking Customer Success: Strategies for Industry-based Organizations 28:24

4M ago28:24

28:24

In this enlightening podcast episode hosted by Irit Eizips, we are privileged to have Himanshu Garg, Director of Business Engineering & Technical Experience at Razorpay. Together, we explore the process of redefining customer success for industry-based organizations, offering valuable insights and practical strategies: Dive into crucial KPIs that p…

1
Boost Customer Engagement with this 8-step process! 36:57

4M ago36:57

36:57

Unlock the secrets to business growth and customer retention in this enlightening podcast featuring Mohammed Alqaq, Customer Success Manager at Crucial Solutions & Services (CSS). Join us as we delve into the intricacies of customer engagement and unveil the power of a well-crafted Customer Strategic Engagement Plan. Key Highlights: Tailoring to Di…

1
Sensors and Apps in Surveys with Bella Struminskaya 50:40

5M ago50:40

50:40

In the ESRA (European Survey Research Association) Podcast Series, dr. Tom Emery, the director of ODISSEI (Open Data Infrastructure for Social Science and Economic Innovations in the Netherlands) and associate professor at the Erasmus University Rotterdam, connects with the leading experts in survey research to get an understanding of the field dev…

1
The Ultimate Guide: Customer Success vs Customer Support 32:53

5M ago32:53

32:53

Customer support and customer success play crucial roles in any business. However, when these teams operate independently, it can lead to issues for both the customers and the business. In this insightful episode, we explore the vital connection between Customer Success and Customer Support with our special guest, Mikael Blaisdell, Executive Direct…

1
Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction 27:35

5M ago27:35

27:35

In this episode, Irit Eizips engages in a dynamic conversation with Peleg Samson, VP Customer Success at Guidde, on a mission-critical topic: the art of reducing support tickets while elevating customer satisfaction to new heights. Discover the strategies that empowered Guidde's customer support team to efficiently handle a rapidly growing customer…

1
Strategies for Choosing the Right Customer Success Metrics 37:36

5M ago37:36

37:36

In this insightful podcast episode, join host Irit Eizips and guest Sue Nabeth Moore, Co-Founder of Success Chain, as they delve into the complexities of measuring the impact of Customer Success strategies. This engaging discussion focuses on the challenges of identifying the most effective metrics and creating a framework for successful measuremen…

1
Streamlining and Scaling Customer Success with Customer Hubs 27:18

5M ago27:18

27:18

Dive into the world of Customer Success with Irit Eizips in this insightful podcast episode, featuring Shachar Avrahami, VP Product & Strategy at EverAfter. Join them as they explore the impact of customer hubs and tech-touch strategies on enhancing customer engagement and scalability in businesses. Key highlights include: Unpacking actionable, per…

1
Service Offer Creation and Go-To-Market Strategies for Success 34:52

6M ago34:52

34:52

Join our esteemed host, Irit Eizips, along with guest Rachel Montgomery, a Customer Experience Strategist, as they explore the art of crafting standout service offers. Delve into essential strategies for creating, developing, and launching successful service offers. Rachel shares hands-on tips for designing offers that solve customer challenges, en…

1
Proving the Value of Customer Success: An ROI Approach 34:05

6M ago34:05

34:05

Join Irit Eizips and Rebecca Nerad, VP of Customer Success at FourKites, in our podcast as they explore the real value of Customer Success. Rebecca shares insights on crucial metrics for retention, growth, and cost optimization. Delve into her expertise in demonstrating ROI through strategies like value realization and cost reduction. Explore non-m…

1
How to increase product adoption! 28:38

6M ago28:38

28:38

Join Irit Eizips, your go-to customer success strategist, in an exhilarating conversation with Phil Hobden, a trailblazer in the realm of customer success. Phil, a finalist for the Customer Success Excellence Awards, unveils his groundbreaking strategies that transformed Capitalize.com. Discover how Phil's innovative strategies reduced churn from 1…

1
The Dos and Don'ts of Getting Customer Feedback 29:22

6M ago29:22

29:22

Explore the intricacies of customer feedback in this insightful podcast episode, where Irit Eizips engages with Steve Bernstein, a customer feedback expert from Waypoint Group. Delve into their discussion on effective strategies for collecting and leveraging customer insights to foster business growth. In this episode: Strategies for identifying ke…

1
From Good to Great: Elevating Your CSM Customer Conversations with AI 28:39

7M ago28:39

28:39

Join Irit Eizips in a captivating conversation with Amanda Schmidt, Senior Vice President of Customer Success at PandaDoc. Discover the impactful role of AI in enhancing customer communication, and how PandaDoc's integration of AI tools like Ox led to a 40-point increase in their NPS score within a year. In this episode, you'll gain insights on: Pa…

1
How to Deliver an Executive Business Review! 35:07

7M ago35:07

35:07

Join Irit Eizips, a renowned Customer Success expert, as she welcomes Meenal Shukla, Director of Customer Success at Gainsight, to her podcast. This episode delves into the pivotal role of Executive Business Reviews (EBRs) in strategic business meetings, transcending the scope of typical Quarterly Business Reviews (QBRs). EBRs, as annual gatherings…

1
How to Scale Customer Services After a MERGER and ACQUISITION 24:47

7M ago24:47

24:47

Explore the art of navigating mergers and acquisitions (M&A) with Irit Eizips, a renowned Customer Success strategist, as she interviews David Collyer, CCO of ECI Software Solutions. This episode delves into ECI's journey through strategic restructuring for enhanced Customer Satisfaction and organizational adaptability post-M&A. Key highlights incl…

1
Unlocking the Secrets of Partner Success KPIs 36:07

7M ago36:07

36:07

Join Irit Eizips in an insightful conversation on Partner Success with Scott Frew, CEO/Founder of iasset.com and a recognized expert in channel management. This episode is essential for tech executives seeking to enhance their partnership strategies with industry-leading insights. Key Topics Discussed: Data synchronization and strategies to reduce …

1
Creating a Global-wide Partner Success Program 36:07

7M ago36:07

36:07

Explore the power of Partner Success programs with Andrew Carothers from Cisco Systems in our captivating podcast episode. Unearth how Cisco's globally renowned Partner Success program has revolutionized customer engagement and renewals, and learn how it could transform your business approach. Discover how Partner Success programs can significantly…

1
How to establish a Partner Success Program 36:03

7M ago36:03

36:03

There is little content out there on Partner Success. Perhaps because there are so few customer success teams who have already established a Partner Success practice. In this episode, we have invited Andrew Carothers to unravel the story of how Cisco built their award-winning global Partner Success Program, phase by phase. According to Andrew, Cisc…

1
When your Company moves From On Premise to SaaS – The Customer Success Playbook 32:20

8M ago32:20

32:20

In this enlightening discussion, Irit Eizips engages in a conversation with Franziska Fleischer, a visionary leader who spearheaded the transformation of Siemens from on-premise to cloud-based SaaS solutions. Franziska shares the intricate details of her groundbreaking program, shedding light on the challenges and roadblocks she encountered while e…

1
How to elevate your customer relationship strategy! 23:20

8M ago23:20

23:20

While we often prioritize products and services, the true key to customer success lies in establishing trust through meaningful customer relationships. Join us as we sit down with Mohammed Alqaq, a seasoned Customer Success Manager at Crucial Solutions & Services (CSS). Mohammed has crafted a unique framework to ensure effective customer relationsh…

1
Forming an Award Winning 🏆 Customer Success team! 26:36

8M ago26:36

26:36

Would you like to know what it took to build an award-winning team from scratch? In this interview, Claire O’regan, Director of Customer Success at Juro, shares the success strategies in constructing a dynamic award winning team. Claire was successful in developing an award winning team building framework that would ensure greater employee retentio…

1
Setting up a CSM team for International Regions 26:46

9M ago26:46

26:46

In this episode, we delve into the artistry of Customer Management, a skill that cannot be learned in any university but is acquired through years of experience and exceptional communication. Our guest today, Samuel Bringas, the Regional Manager for Customer Success Management at CyberArk in the LATAM and Caribbean regions, shares his remarkable jo…

1
Winning The Customer Success Manager of the Year 🏆 30:25

9M ago30:25

30:25

In this podcast episode, we explore the world of Customer Success Management with Gurprem Sagoo, who was honored as the Customer Success Manager of the Year at the 2022 EMEA Customer Success Excellence Awards in London. With over 8 years of experience in the SaaS industry as a Customer Success Manager at Planhat, Gurprem shares his journey and insi…

1
From a Rookie CSM to an Award Winning CSM Director in less than 18 months! 31:46

9M ago31:46

31:46

Join Melisaan Foster, the winner of the Customer Success Rising Star category in the 2022 EMEA CS Excellence Awards, as she sits down with host Irit Eizips to share her remarkable award-winning journey at WorkBuzz. Get ready to uncover: Strategies that propelled Melisaan Foster to victory Career insights, from highs to lows, that shaped her path Th…

Podcasts Worth a Listen

Survey Methodology Podcasts

Podcasts Worth a Listen

Quick Reference Guide