How to elevate your customer relationship strategy!

CSM Practice - The Customer Success Podcast

While we often prioritize products and services, the true key to customer success lies in establishing trust through meaningful customer relationships.
Join us as we sit down with Mohammed Alqaq, a seasoned Customer Success Manager at Crucial Solutions & Services (CSS). Mohammed has crafted a unique framework to ensure effective customer relationship management, which he presents through his Customer Relation Matrix.
In this insightful conversation with Irit Eizips, Mohammed explores how his Customer Relation Matrix, along with his Communication and Outcome Matrix, can address various challenges in customer relationship management. With over 17 years of experience in his field, Mohammed shares the methodologies, matrices, and frameworks he has developed throughout his career.
Tune in to gain invaluable insights into:

• Customer Success in Jordan
• The pivotal role of language in customer success
• Tailor-made frameworks for managing customer relationships
• The unique contributions of the customer relation framework
• The Customer Engagement Governance Framework
• Identifying key stakeholders within an organization
• Strategies for engaging customers to foster healthy customer relationships

Don't miss out on this enriching episode, as it promises maximum learning and a deeper understanding of effective customer relationship management.
Watch the video to find out more! https://youtu.be/hEsCnVSlbME
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Additional Resources
🔗 You may connect with Mohammed via his LinkedIn profile:
https://www.linkedin.com/in/mohammedalqaq/
⏬ Download Mohammed’s Customer Relationship Matrix here ⏬
https://www.csmpractice.com/customer-relationship-matrix-template
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Chapters

1. Intro (00:00:00)

2. CS in Jordan (00:01:36)

3. Business Language (00:03:43)

4. Framework (00:04:53)

5. Change after Framework (00:05:33)

6. Engagement Pyramid (00:06:19)

7. Customer Relation Metrics (00:08:08)

8. Identify key stakeholders (00:10:30)

9. Communications & Outcome (00:16:19)

10. Tips (00:22:33)