Best Tales From The Trunk Podcasts (2024)

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Episode 61: Meg Elison – Hemet 52:22

12d ago52:22

52:22

This time around, I’m thrilled to welcome to the show Meg Elison! Meg reads to us from the start of their trunked novel, Hemet, which leads us into a wonderful conversation about a whole host of topics, including her own artist’s statement on spooky stuff.By Tales from the Trunk

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3rd Annual Pride Special 58:00

6h ago58:00

58:00

This week we’re excited to be hosting River Reads’ 3rd Annual Pride Special! It has been quite the year for host River Wilde, following their DragStory Time Performance in 2023. Join them, as they share their words of hope and tales of goblins, porridge and pots of pink. This episode features the fairy tales, Fundevogal, by Brothers Grimms, The Gob…

1
How The Bellbird Lost Her Song 19:42

3h ago19:42

19:42

In this story from Aotearoa, New Zealand, a small bird who mysteriously loses her song, she wanders through the forest asking for help from her feathery friends. Will she get her song back? Listen to this beautifully told rhyming tale from Maori storyteller Eliza Bidois to find out. Learn more about your ad choices. Visit podcastchoices.com/adchoic…

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The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

8h ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

1
Why Rabbit has Two Short Front Legs 22:42

2h ago22:42

22:42

What would you ask for if you were granted one wish? In this Native American tale told by Cherokee storyteller Lisa LaRue Baker, the animals are each rewarded with a wish for good behaviour. All is going well, until Owl is overcome with curiosity and breaks the rules by taking a peek as The Great One – Unetlanvhi works to make the wishes come true.…

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The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

9d ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

1
Ep 27 - Tales of Curiosity 57:57

11d ago57:57

57:57

Get ready for Episode 27 - Tales of Curiosity! Curiosity drives us to thrive by uncovering the unknown and seeking understanding. Stay curious and watch as your life transforms, heals and fosters love for others. This week will feature a longer story, ‘Soup from a Sausage-peg,’ from the collection, Fairy Tales, by Hans Andersen. As well as the shor…

1
Why Anansi has Long, Thin Legs 19:33

6d ago19:33

19:33

Greedy Anansi is at his tricks once again. Can he trick his friends so he can share everyone’s dinner without having to help them? Or will it backfire? Listen to storyteller Emily Hennessey tell this fun ‘How and Why’ story and find out. A good story to learn to tell yourself. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

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The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167 34:42

8h ago34:42

34:42

🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proce…

1
How The Kiwi Bird Lost Its Wings 23:59

22d ago23:59

23:59

The national bird of New Zealand is the Kiwi. It has brown hairy feathers, a very long beak and no wings. Listen to Maori storyteller Emmy Bidois tell this moving legend which explains how the brave little bird gave up its wings and became a national hero. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

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The one with the customer support great day - Jordan Hooker CX #OpenToWork E166 25:10

24d ago25:10

25:10

🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …

1
Ep 26 - Smoke and Mirrors Deceive Thee 57:47

2d ago57:47

57:47

This week on River Reads, Episode 26 - Smoke and Mirrors Deceive Thee, will be featuring a longer tale, The White Cat, from collection, "the Blue fairy book”, by Andrew Lang. As well as a shorter tale, The Turnip, by the Brothers Grimm’s. What was our Gender Blender tale this week? Stay tuned to the end, for reveal! River Reads is not a kids show b…

1
How the Elephant Got Its Trunk 23:22

14d ago23:22

23:22

Long time ago, in the African Bush, things were not as they are today. Elephant had a small nose, and Giraffe a short neck - so what happened? It all began with the little animals disobeying their parents. Listen to this lively, story told by Wangari from Kenya to find out more. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

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Book Tour 39: Victor Manibo – Escape Velocity 41:15

3d ago41:15

41:15

This time around, it’s my delight to welcome back to the show Victor Manibo! After a bit of catching up, we get into Victor’s new book, Escape Velocity, which releases later this month from Erewhon Books! Things we mention in this episode: The Sleepless, by Victor Manibo Victor’s first episode “The Cask of Amontillado,” by Edgar Allan Poe The Fall …

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The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165 34:07

17d ago34:07

34:07

🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …

1
Anansi and the Birds 22:24

10d ago22:24

22:24

Anansi is keen to join the birds at their feast on a mountain ledge. But can Anansi fly? With a little help from his feathered friends – he can! But once he’s abandoned by the birds, how can he save himself? Listen to this fun ‘How and Why’ story from Ghana, shared by storyteller Tuup, and find out how Anansi learns a very useful skill. Learn more …

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The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164 32:53

13d ago32:53

32:53

🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…

1
Ep 25 - Creatures of Small 57:38

16d ago57:38

57:38

This week, Episode 25, Creatures of Small, and as a small creature themselves, host, River Wilde, can attest to the fabulousness of such a small size. Today's tales involve a bunch of small things, from beetles to little men, though all have some pretty big personalities, or one might say, egos. Nothing wrong with that, confidence. It’s when confid…

1
How Maui Slowed The Sun 25:22

25d ago25:22

25:22

Maui the trickster is fed up with Ra the Sun. Ra is so lazy, that he’s always rushing across the sky to get back to his bed again. This leaves the days so short that Maui doesn’t have enough time to do all his chores. Maui and his brothers set out on a quest to capture the sun, and teach him a lesson. But is it possible to stop something so hot and…

1
Episode 60: Ivy Fox – Strapped 2:13:05

1M ago2:13:05

2:13:05

In addition to the regular strong language, this episode carries content warnings for: reclaimed gay slurs; a non-graphic depiction and discussion of non-consensual sex; depictions of consensual violence; and discussions of attempted suicide, medical trauma, experiences of psyche wards, descriptions of psychosis, forcible medication, restraint, exp…

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The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163 32:47

1M ago32:47

32:47

🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…

1
Anansi and the Tug of War 20:39

1M ago20:39

20:39

A lively re-telling of a traditional African tale, Anansi might be cunning, but he’s also just a small, spider, so can he really beat Elephant in a tug of war? Listen to gifted storyteller Emily Hennessey and find out if brains are more important than size. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

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The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 34:17

2M ago34:17

34:17

🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge …

1
Ep 24 - Transformations 58:00

2M ago58:00

58:00

River Reads, Episode 24 - Transformations, is all about, you guessed it, transformations. Specifically, of self, of character, of circumstance, and of fate. Showcasing a selection of stories from the collection, ‘Grimm’s Fairy Tales,' by Brother’s Grimms. The lineup includes beloved classics like, 'The Raven’, ‘The Gallant Tailor’, and ‘The Elves a…

1
Hey Ho! 27:36

1M ago27:36

27:36

Can a cheeky, talking pot save the day for a poor farmer and his wife who are down on their luck? Listen to this lively, interactive tale from Denmark told by master storyteller Daniel Morden and find out. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy Wardour Studios

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Book Tour 38: John Wiswell – Someone You Can Build a Nest In 1:07:20

2M ago1:07:20

1:07:20

This time around it is my absolute delight to welcome John Wiswell back to the show to talk about his debut novel, Someone You Can Build a Nest In, which just released this very week! We talk about John’s favorite bits both in and no longer in the book, along with conversation about language, games, and a surprise musical performance! Things mentio…

1
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161 36:21

1M ago36:21

36:21

🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39…

1
Anansi and the Unknown Challenge 31:30

2M ago31:30

31:30

Anansi is always boasting about how clever he is. The king is not happy. He decides to set Anansi an impossible challenge - one which will he thinks will get rid of that trickster once and for all. Anansi is confident he can trick anyone out of anything….but can he trick Death - the master trickster? Listen to Wendy Shearer telling this captivating…

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The one with the people heroes - Celia Fleischaker CMO at isolved E160 31:59

1M ago31:59

31:59

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custo…

1
Ep 23 - Tales of 23 58:00

2M ago58:00

58:00

River Reads, Episode 23 - Tales of 23, is all about the number twenty-three! With our 23rd episode falling on March 23 we thought this called for a celebration of this numerical cosmic alignment! Showcasing a selection of stories from the renowned collection "Fairy Tales and Stories" by Hans Christian Andersen. The lineup includes beloved classics …

1
Misery 30:33

2M ago30:33

30:33

Do you ever feel that everything is against you and unhappiness is following you around like a smelly dog? Well, you’re not alone. In this trickster tale from Poland, nothing seems to go right for a young couple. Until one day, they decide to try a bit of trickery. Can they succeed in banishing misery from their lives? Listen to this tale brilliant…

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The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159 32:32

2M ago32:32

32:32

“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening a…

1
Finn McCool and the Seven Little Helpers 36:11

2M ago36:11

36:11

To mark St Patrick’s Day, Kate Corkery is back with a hair-raising tale about Finn McCool. It’s a quest story stuffed with giants, witches and princes in peril. Can Finn rescue the kidnapped princes from a wicked witch? With a little help from his friends, anything is possible. Warning this story is a teeny bit scary. Learn more about your ad choic…

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Episode 59: Laura Blackwell – "Poor Prisoners" 1:21:52

3M ago1:21:52

1:21:52

This time around, it’s my pleasure to welcome longtime friend of the show Laura Blackwell! Laura reads to us from her very very trunked story, “Poor Prisoners,” which leads us into a wide-ranging discussion of things we wish we’d learned sooner, writers whose work we admire, and kindness to our past selves. Things we mention in this episode: Story …

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The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158 32:35

2M ago32:35

32:35

🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understanding…

1
Ep 22 - Things From a Trunk 58:00

2M ago58:00

58:00

In this weeks, Episode 22 - Things From a Trunk, fairy tales involve things one might find in, you guessed it, a trunk! Featuring stories from collection, Fairy Tales and Stories, by Hans Christian Andersen, including, 'The Shirt Collar', 'The Red Shoes', 'The Flying Trunk', and 'The Puppet Showman'. Remember to tune till the end of the show for Ep…

1
Brer Rabbit and Brer Wolf 23:01

2M ago23:01

23:01

Brer Rabbit is up to his tricks again – trying to steal water from Brer Wolf’s well. But after he’s caught once, will he be sensible and leave the well alone? You’d think so wouldn’t you, but this is Brer Rabbit we’re talking about. Listen to Baden Prince Junior’s delightful telling of this old tale and see how Brer Rabbit uses his wit to escape fr…

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The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157 32:58

2M ago32:58

32:58

🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:18 CX skepticism in the Boardroom 7:35 Which customers should a company care about? 11:35 Creating Clarity in Customer Experience 12:44 Outcomes or experiences 16:18 1st …

1
The Princess and the Sylph 27:03

3M ago27:03

27:03

A forest elf or ‘sylph’ is made homeless by a careless woodcutter. Luckily, he’s adopted by a kind couple. But what happens to the dreamy woodcutter who cut down his tree? Will he be punished, or will he marry the princess of his dreams? Listen to Belgian storyteller Rebecca Lemaire tell this delightful tale, and find out. Learn more about your ad …

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Book Tour 37: A.D. Sui – The Dragonfly Gambit 28:49

3M ago28:49

28:49

To open this show’s sixth season, it is my total delight to welcome A.D. Sui to talk about her forthcoming novella, The Dragonfly Gambit, available later this year! Things we mention in this episode: Neon Hemlock Press dave ring :unhinged_vibrating: :shaking_eyes: Fix-it fic Fanfiction dot net Even Though I Knew the End book tour episode Supernatur…

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The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156 29:25

3M ago29:25

29:25

🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the customer service Grandma Golden Rule” in CX Passport Episode 156🎧 CHAPTERS 0:00 Introduction 3:10 Why is CX important to Emily? 5:03 Balancing Efficiency and Building Connections 6:25 Creating Positive Experiences for Customers 8:32 Customer Experience Impact on…

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Ep 21 - Fatal Flowers 58:00

2M ago58:00

58:00

This week on River Reads, Episode 21 - Fatal Flowers, (airing on Smither Community Radio, CICK 93.9FM, February 24th, 2024 at 10AM PST) we delve into more melancholy tales around flowers. In River Rambles, the host reflects on their initial hesitation to engage with these narratives, fearing they may evoke feelings of sadness and distress in our li…

1
The Elves and the Shoemaker 20:05

3M ago20:05

20:05

In this Brothers’ Grimm fairytale, beautifully told by Simone Schümmelfeder – a poor cobbler discovers elves in his house, and finds they’re remarkably good at lending a hand and helping him out of poverty. But what happens when he wants to help them back? Have a listen to Simone tell this magical tale which comes from the forest near her childhood…

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The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155 36:18

3M ago36:18

36:18

🎤🎞️“The one with the future of Customer Experience” with Bill Staikos SVP at Medallia in CX Passport Episode 155 What’s in the episode?... CHAPTERS 0:00 Introduction 6:00 The 4 Personas of a CX leader 8:30 Future Thinking in Customer Experience 11:00 The promise of Gen AI for customer experience 16:15 The evolution of CX as a discipline 19:12 Chang…

1
Nián the Sea Monster 23:17

3M ago23:17

23:17

To celebrate Chinese New Year, Kim retells the story of Nián, the terrifying monster who emerged from the sea every New Year’s Eve - to eat cattle, and people, and crops. Until one year, a brave old man, came up with a plan. This old tale explains some of the traditions and celebrations which still take place today at this popular Festival to mark …

1
Book Tour 36: Jo Miles – Ravenous State 30:53

4M ago30:53

30:53

This time around, to close out season 5 of Tales from the Trunk, I’m thrilled to welcome Jo Miles to talk about the excellent conclusion to their Gifted of Brennex trilogy, Ravenous State! Things we mention this episode: Worldcon 76 Ancillary Justice, by Ann Leckie Ninefox Gambit, by Yoon Ha Lee Game of Thrones, by George R.R. Martin Brandon Sander…

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The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154 35:06

3M ago35:06

35:06

🎤🎞️Want REAL customer insight? “The one with the eyes and ears of your brand” Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Knowledge to Experience 4:51 Empathy in Customer Experience 7:18 The Undervalued Front Line 9:29 Moving from cost center to reve…

1
Ep 20 - Into the Dark Woods 58:00

3M ago58:00

58:00

This week marks the start of Season 3 for River Reads. Kicking off the season is Episode 20 - Into the Dark Woods, which explores some darker and melancholy themes. With this in mind, we would like to advise listeners that the content of this episode may be unsettling, as we delve into narratives that recount unfortunate events and intriguing encou…

1
Cap of Rushes 33:01

3M ago33:01

33:01

In this moving Cinderella-style story, beautifully told by storyteller Nick Hennessey, a young girl is sent away from home by her Dad who misunderstands her declaration of love. But she doesn’t despair, she dusts herself down, and sets off disguised in a cap made of rushes to prove him wrong. Nick accompanies this old English fairytale with beautif…

1
Book Tour 35: Premee Mohamed – The Butcher of the Forest 34:31

4M ago34:31

34:31

Today, it’s my pleasure to welcome back to the show Premee Mohamed! We talk about her new novella, The Butcher of the Forest, out February 27th from Tor.com books, and then feed something new to the trunk. Things we mention this episode: The Fifth Season, by N.K. Jemisin Hansel & Gretel Annihilation, by Jeff Vandermeer Escape from LA The Faerie Que…

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