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The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171
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đ¤đď¸Donât rely on them alone âThe One Where Chatbots Aren't Enoughâ with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171đ§ Whatâs in the episode?...
CHAPTERS
0:00 Introduction
2:24 Individuals or Personas?
5:30 Using contact center as customer insights center
9:45 CHIEF and the impact on womenâs careers
13:14 1st Class Lounge
17:34 Getting closer to customers in economic downturn
21:00 Starting a career as front line agent
26:24 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Lisa LinkedIn: https://www.linkedin.com/in/lisaeyer/
172 episodes
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