šLove customer experience and love travel? Youāve found the right podcast, a show about creating great customer experience, with a dash of travel talk. š¤Each episode, weāll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. š¬Subscribe here and on YouTube youtube.com/@cxpassportšŗļøCX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their ...
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The Voices of CX is a customer experience podcast hosted by Worthix CMO and Editor in Chief of the Voices of CX Blog, Mary Drumond. She interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. Our topics focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revolutionizing the w ...
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Dr. Abbie Henson dives into critical conversations with those who have been directly impacted by the criminal justice system- whether through lived experience, research, or both. These conversations get into the weeds on complex justice-related issues and encourage listeners to think critically, challenge existing narratives, and cultivate change through dialogue. Guided by the belief that systemic change stems from individual change and individual change stems from exposure to new ideas and ...
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Midnight Writer News is a podcast and website hosted by Editor-in-Chief S.T. Patrick. Midnight Writer News challenges the mainstream historical and political establishment in search of truth. Many of today's best alternative writers, speakers, and researchers will join S.T. Patrick in this ongoing search for truth in alternative history, conspiracy theories, contrarian thought, and new theories on classic tales.
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1
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
34:21
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š¤šļøHow to ACTUALLY create impact āThe one with the catalyst (not crusader)ā with Megan Burns Founder Experience Enterprises in CX Passport Episode 179š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 Donāt prove the ROI of CX? 16:45 Experience leā¦
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1
The one where he unifies CX - Adam Powers CX #OpenToWork E178
31:23
31:23
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š¤šļøThis monthās CX #OpenToWork seeker in āThe one where he unifies CXā with Adam Powers in CX Passport Episode 178š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 11:43 Customer Experience pushback and testingā¦
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The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177
38:08
38:08
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š¤šļøAI will require employee resilience āThe one with the customized resiliency kitā with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's role in customer service, balancing digital soluā¦
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1
The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
36:54
36:54
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š¤šļøThis episode gets DEEP and REAL in āThe one with the epochal growthā with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to create the RIGHT kind of CX team 11:00 Why isā¦
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The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
32:56
32:56
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š¤šļøWeāre going on a treasure hunt āThe one with the hidden customer revenueā with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of Cost-Cutting on Customer Experience 8:35 - Tacā¦
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1
The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
31:21
31:21
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š¤šļøThis monthās CX #OpenToWork seeker knows CX gets to influence all parts of the business in āThe one with the CX tasting menuā with Courtney LeBlanc in CX Passport Episode 174š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create ā¦
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1
The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
37:43
37:43
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š¤šļøA high energy, high community, high wisdom episode āThe one with the CX mavenā with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Exā¦
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1
The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172
32:18
32:18
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š¤šļøWhy live in two worlds? āThe one with the Severance TV lessonsā with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companiesā¦
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1
The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171
29:05
29:05
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š¤šļøDonāt rely on them alone āThe One Where Chatbots Aren't Enoughā with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on womenās careers 13:14 1st ā¦
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1
Step Ten: Being Open to Change with Dr. Steven Windisch
1:05:36
1:05:36
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Send us a Text Message. This episode is step ten in the 10-Step Toolkit to Having Critical Conversations featuring Steven Windisch, the Director of the Crime and Security Data Analytics Lab in the Terrorism Research Center at the University of Arkansas. Dr. Windisch's research breaks away from approaches limited to specific phases of the extremistāā¦
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1
The one where he just fixes it please - David Balko CX #OpenToWork E170
34:09
34:09
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š¤šļøThe monthās CX #OpenToWork seeker in āThe one where he just fixes it pleaseā with David Balko in CX Passport Episode 170š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 Davidās past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Whā¦
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1
Step Nine: Developing Empathy with Dr. Barret Michalec
1:12:33
1:12:33
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Send us a Text Message. This episode is step nine in the 10-Step Toolkit to Having Critical Conversations featuring Barret Michalec, director of the Center for Advancing Interprofessional Practice, Education and Research (CAIPER), and an associate professor in the Edson College of Nursing and Health Innovation. Michalecās research examines humilityā¦
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1
Step Eight: Releasing Defenses with Dr. Alison Wood Brooks
55:46
55:46
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Send us a Text Message. This episode is step eight in the 10-Step Toolkit to Having Critical Conversations featuring Dr. Alison Wood Brooks, a Professor of Business Administration and Hellman Faculty Fellow at the Harvard Business School who was recently named a Best 40-Under-40 Business School Professor by Poets & Quants. Her book TALK: The Sciencā¦
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The one with real CX research - Nicole Kyle Managing Director CMP E169
32:02
32:02
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š¤šļøCustomers, Self Service, AI, oh my! āThe one with real CX researchā with Nicole Kyle Managing Director CMP in CX Passport Episode 169š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicoleās curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers uā¦
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1
Step Seven: Encouraging Vulnerability with Dr. Mariel BuquƩ
1:08:52
1:08:52
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Send us a Text Message. This episode is step seven in the 10-Step Toolkit to Having Critical Conversations featuring Dr. Mariel BuquĆ©, an Afro-Latina psychologist and author of the best-selling book, Break the Cycle: A Guide to Healing Intergenerational Trauma. She earned her doctoral degree in psychology at Columbia University, where she trained aā¦
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The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168
32:35
32:35
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š¤šļøGet real results and separate hype from reality āThe one with CX automationā with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. Whatās in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancinā¦
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1
Step Six: Learning to Listen with Julian Treasure
1:00:49
1:00:49
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Send us a Text Message. This episode is step six in the 10-Step Toolkit to Having Critical Conversations and features Julian Treasure, a top-rated international speaker and award-winning author on the power of sound and the skills of speaking and listening for both individuals and organizations. Julianās five TED talks have been viewed more than 15ā¦
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1
The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167
34:42
34:42
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š¤šļøMALTA Yāall!!! āThe one with the (CX) Pet Shop Boysā with Scott Lee Holloway, VOC Manager APS Bank (Malta) in CX Passport Episode 167 š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:29 Pet Shops and CX Origin Stories 4:40 Bad customer experience is expensive 7:45 Overcoming skepticism about customer experience 9:20 Firefighting vs proceā¦
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1
Step Five: Mastering the Power of Inquiry with Dr. Natalie Nixon
53:55
53:55
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53:55
Send us a Text Message. This episode is step five in the 10-Step Toolkit to Having Critical Conversations and features Dr. Natalie Nixon, a creativity strategist and keynote speaker. She is valued for her accessible expertise in creativity, the future of work, and innovation. Natalie has been named among the top women keynote speakers by Real Leadeā¦
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1
The one with the customer support great day - Jordan Hooker CX #OpenToWork E166
25:10
25:10
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š¤šļøThe monthās CX #OpenToWork seeker in āThe one with the customer support great dayā with Jordan Hooker in CX Passport Episode 166š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story ā¦
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1
Step Four: Creating Safety in Conflict with Dr. Peter T. Coleman
1:03:43
1:03:43
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Send us a Text Message. This episode is step four in the 10-Step Toolkit to Having Critical Conversations and features Dr. Peter T Coleman, a professor of psychology and education at Columbia University and a renowned expert on constructive conflict resolution, intractable conflict, and sustaining peace. Dr. Coleman has authored or edited a dozen bā¦
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1
The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165
34:07
34:07
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š¤šļøHow can org design affect customer centricity? āThe one where org design gets in the wayā with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management ā¦
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1
Step Three: Cultivating Curiosity with Dr. Todd Kashdan
59:30
59:30
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59:30
Send us a Text Message. This episode is step three in the 10-Step Toolkit to Having Critical Conversations and features Dr. Todd B. Kashdan, a Professor of Psychology at George Mason University, and a leading authority on well-being, curiosity, courage, and resilience. He has published over 200 scientific articles, his work has been cited over 35,0ā¦
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1
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
32:53
32:53
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š¤šļøLet the mouse guide us in āThe one with the Disney Wisdomā with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disnā¦
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1
Step Two: Recognizing Personal Biases with Dr. Mendoza-Denton
51:13
51:13
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Send us a Text Message. This episode is step two in the 10-Step Toolkit to Having Critical Conversations and features Dr. Rodolfo Mendoza-Denton, a professor of psychology at the University of California, Berkeley, with expertise in stereotyping and prejudice from the perspective of both target and perceiver, intergroup relations, and how these proā¦
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The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163
32:47
32:47
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š¤šļøFind customer centricity in āThe one with Customer Trustā with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Custā¦
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The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162
34:17
34:17
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š¤šļøRecover your creativity! āThe one with LEGO Serious Playā with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:47 Journalism as a path to customer experience 5:48 The importance of creativity as adults 10:09 All about LEGO Serious Play 15:39 1st Class Lounge ā¦
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1
Step One: Becoming Self-Aware with Dr. Rick Hanson
59:03
59:03
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59:03
Send us a Text Message. This episode is step one in the 10-Step Toolkit to Having Critical Conversations and features Dr. Rick Hanson, a psychologist, senior fellow at UC Berkeley's Greater Good Science Center, and New York Times bestselling author. His seven books have been published in 31 languages and include Making Great Relationships, Neurodhaā¦
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1
MWN Episode 133 - Nikolas Schreck on Charles Manson and the Tate-Labianca Murders 50 Years Later
1:58:42
1:58:42
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To purchase garrison.: The Journal of History & Deep Politics, go to http://www.lulu.com/spotlight/MidnightWriterNews. If youād like to support the efforts of the āMidnight Writer News Showā and garrison.: The Journal of History & Deep Politics, you can send donations via PayPal to MidnightWriterNews@gmail.com. Thank you to everyone who has supportā¦
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1
The one where sheās feral about support - Ashley Hayslett CX #OpenToWork E161
36:21
36:21
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š¤šļøLetās help our next CX #OpenToWork seeker in āThe one where sheās feral about supportā with Ashley Hayslett in CX Passport Episode 161š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:48 Early Experience in Customer Support 4:14 The Joy of Helping People with Customer Support 7:41 Bridging Gap Between Customer and Business Decisions 13:39ā¦
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1
MWN Episode 089 - Legacy of Charles Manson with Nikolas Schreck
3:31:27
3:31:27
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To purchase garrison.: The Journal of History & Deep Politics, go to http://www.lulu.com/spotlight/MidnightWriterNews. If youād like to support the efforts of the āMidnight Writer News Showā and garrison.: The Journal of History & Deep Politics, you can send donations via PayPal to MidnightWriterNews@gmail.com. Thank you to everyone who has supportā¦
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1
The one with the people heroes - Celia Fleischaker CMO at isolved E160
31:59
31:59
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š¤šļøUp up and away! āThe one with the people heroesā with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? Whatās in the episode?... CHAPTERS 0:00 Introduction 3:05 Blending Marketing and Experience 6:28 Defining Employee Experience 8:49 Employee Experience and Tangible Business Value 13:50 Employee Expectations and Custoā¦
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1
MWN Episode 026 - Charles Manson and the Myth of Helter Skelter
3:02:49
3:02:49
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To purchase garrison.: The Journal of History & Deep Politics, go to http://www.lulu.com/spotlight/MidnightWriterNews. If youād like to support the efforts of the āMidnight Writer News Showā and garrison.: The Journal of History & Deep Politics, you can send donations via PayPal to MidnightWriterNews@gmail.com. Thank you to everyone who has supportā¦
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1
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159
32:32
32:32
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āThe one with mental health and CXā with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passport Episode 159š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:35 Linking Mental Health and Leadership 5:25 Mental Health and Customer Experience 9:43 Importance of Self Awareness 12:27 Hospitality and Customer Experience 13:53 Role of Listening aā¦
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The one with where sheās OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158
32:35
32:35
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š¤šļøāThe one with where sheās OG AIā with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:43 Alyona representing OG of AI 5:46 Advancements in AI and Language Models 8:16 Thematic origin story - Solving customer problems 10:26 Democratization of Insights 14:29 Understandingā¦
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1
The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157
32:58
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š¤šļø āThe one with outcomes not experiencesā with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 3:18 CX skepticism in the Boardroom 7:35 Which customers should a company care about? 11:35 Creating Clarity in Customer Experience 12:44 Outcomes or experiences 16:18 1st ā¦
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1
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156
29:25
29:25
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29:25
š¤šļøLetās accelerate another #OpenToWork CX Job Seeker Emily Stubbs in āThe one with the customer service Grandma Golden Ruleā in CX Passport Episode 156š§ CHAPTERS 0:00 Introduction 3:10 Why is CX important to Emily? 5:03 Balancing Efficiency and Building Connections 6:25 Creating Positive Experiences for Customers 8:32 Customer Experience Impact onā¦
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1
The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155
36:18
36:18
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š¤šļøāThe one with the future of Customer Experienceā with Bill Staikos SVP at Medallia in CX Passport Episode 155 Whatās in the episode?... CHAPTERS 0:00 Introduction 6:00 The 4 Personas of a CX leader 8:30 Future Thinking in Customer Experience 11:00 The promise of Gen AI for customer experience 16:15 The evolution of CX as a discipline 19:12 Changā¦
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1
The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154
35:06
35:06
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š¤šļøWant REAL customer insight? āThe one with the eyes and ears of your brandā Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:52 Knowledge to Experience 4:51 Empathy in Customer Experience 7:18 The Undervalued Front Line 9:29 Moving from cost center to reveā¦
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The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153
39:05
39:05
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š¤šļøCustomer Experience at LinkedIn āThe one with LinkedIn trust & confidenceā with Sam Stern Senior Manager Customer Experience at LinkedIn in CX Passport Episode 153š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 4:04 Customer Experience at LinkedIn 9:11 Converting Insights into Action at LinkedIn 17:00 Creating a customer-centric culture 2ā¦
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The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152
31:15
31:15
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š¤šļøOnce a month CX Passport stops down and amplifies a CX job seeker. Letās help build a network for Adam Haesler and his #OpenToWork in āThe one where we amplify the CX job seekerā in CX Passport Episode 152š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 4:17 Adamās journey into customer experience 6:08 Focus on Outcomes over Outputs 8:04 Uā¦
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1
The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151
22:14
22:14
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š¤šļøFrom CX Reckoning to the CX Procenaissance āThe one with the CX Procenaissanceā CX Passport tries a solo experience with the host in Episode 151š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:25 The year of CX Reckoning 8:07 Procenaissance - Fix Customer Experience in 2024 10:20 Origin story of Process & CX 15:40 $50 Million in increaseā¦
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The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150
35:14
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š¤šļøThe 150th episode! āThe one with the CX teenage yearsā with Andrew Carothers CX Leader Cisco Systems in CX Passport Episode 150š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:02 What does successful digital CX look like? 5:16 The role of AI in customer experience? 13:05 The importance of process in customer experience 17:16 How global iā¦
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The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149
36:38
36:38
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š¤šļøGet customers to climb the loyalty ladder āThe one with three customer loyalty tiersā with Ali Cudby Co-Founder & CEO Alignmint Growth Strategies in CX Passport Episode 149š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:17 The Importance of Customer Loyalty 6:02 Loyalty evolution example from New York Times 9:50 Three Tiers of Customer ā¦
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The one with Content, Culture, and CX | Paul Banks Founder & Chief of Different Thinking at Javelin Content Management E148
40:58
40:58
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š¤šļøāThe one with Content, Culture, and CXā with Paul Banks, Founder & Chief of Different Thinking at Javelin Content Management in the first CX Passport of the year! Episode 148š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 3:32 Helping businesses communicate and create emotional attachments 9:15 Content marketing influencing customer experā¦
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1
The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147
27:31
27:31
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š¤As we close 2023, CX Passport takes a break with the annual tradition of āThe One with the 2023 First Class Holiday Special part 2āš§ Episode 147 Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for joining the trip with me! Whoās on the Holiday Special part 2?... CHAPTERS 0:00 Intro 1:08 Phil Davis - Czecā¦
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The One with the 2023 First Class Holiday Special part 1 - Various CX Passport Guests E146
29:08
29:08
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29:08
š¤As we close 2023, CX Passport takes a break with the annual tradition of āThe One with the 2023 First Class Holiday Special part 1āš§ Episode 146 Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for joining the trip with me! Whoās on the Holiday Special part 1?... CHAPTERS 0:00 Intro 1:37 Megan Bassler - Uā¦
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The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145
38:05
38:05
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38:05
š¤šļøCustomer Service for one of the worldās most visible brands āThe one with Spotify Customer Serviceā with Rajiv Vellodi VP Global Customer Service Spotify in CX Passport Episode 145š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:29 Whatās Rajivās top Spotify playlist? 3:10 Global Customer Support at Spotify 5:20 Blending GE, Hilton, Amazā¦
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The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144
32:09
32:09
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32:09
š¤šļøāThe one with the human experienceā with NYT Bestseller Joseph Michelli CEO The Michelli Experience in CX Passport Episode 144š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:09 Airbnb and Mercedesā customer experience strategies 8:14 Balancing operational incentives with customer experience 11:38 Prioritizing human interaction in customā¦
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The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143
37:53
37:53
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37:53
š¤šļøBreaking rulesā¦creating customer loyalty āThe one with the profitable rule breakerā Zoe Kahn Manager of CX & Retention at Chomps in CX Passport Episode 143š§ Whatās in the episode?... CHAPTERS 0:00 Introduction 2:40 CX & retention role at Chomps 7:10 Planet Fitness Front desk job influencing CX today 10:32 Breaking CX rules. Creating customer empā¦
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