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The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158
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🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic in CX Passport Episode 158🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:43 Alyona representing OG of AI
5:46 Advancements in AI and Language Models
8:16 Thematic origin story - Solving customer problems
10:26 Democratization of Insights
14:29 Understanding Customer Needs in a Post-Survey World
16:34 1st Class Lounge
22:32 Influence of travel on CX approach
25:07 Addressing Cultural Differences in a Remote Company
28:26 Listening to customers in a post-survey world
33:20 Contact info and closing
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Episode resources:
LinkedIn: https://www.linkedin.com/in/medelyan/
Website: https://getthematic.com/
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