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The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157
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🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Strategist in CX Passport Episode 157🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
3:18 CX skepticism in the Boardroom
7:35 Which customers should a company care about?
11:35 Creating Clarity in Customer Experience
12:44 Outcomes or experiences
16:18 1st Class Lounge
20:18 Operationalizing Customer Revenue & Reputation Growth
25:45 Engagement vs Retention
31:04 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/jermaineedwards/
Website: Jermaineedwards.com
174 episodes
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