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The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155
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🎤🎞️“The one with the future of Customer Experience” with Bill Staikos SVP at Medallia in CX Passport Episode 155 What’s in the episode?...
CHAPTERS
0:00 Introduction
6:00 The 4 Personas of a CX leader
8:30 Future Thinking in Customer Experience
11:00 The promise of Gen AI for customer experience
16:15 The evolution of CX as a discipline
19:12 Change Management and CXOs
20:141st Class Lounge
26:02 Driving Change with CX
30:32 Advice for CX professionals
33:11 Contact info and closing
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Episode resources:
LinkedIn: https://www.linkedin.com/in/becustomerled/
Be Customer Led podcast: www.becustomerled.com
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