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The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162
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🎤🎞️Recover your creativity! “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and LEGO Serious Play Facilitator in CX Passport Episode 162🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:47 Journalism as a path to customer experience
5:48 The importance of creativity as adults
10:09 All about LEGO Serious Play
15:39 1st Class Lounge
23:21 Implementing AI in Customer Experience
29:03 State of CX in Finland
31:36 Contact info and closing
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Episode resources:
Sirte LinkedIn: https://www.linkedin.com/in/sirte/
Sirte Website (Finnish): https://www.shirute.com/
Sirte Website (English): https://www.shirute.fi/en
CX 5 Book: https://www.shirute.com/cx5-book/
CX Play: https://www.cxplay.fi
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