))
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161
Manage episode 410219907 series 3007501
Content provided by Rick Denton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rick Denton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support” with Ashley Hayslett in CX Passport Episode 161🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:48 Early Experience in Customer Support
4:14 The Joy of Helping People with Customer Support
7:41 Bridging Gap Between Customer and Business Decisions
13:39 Contact Center as a Customer Insights Center
15:48 Heartwarming Story of Turning it Around for Customers
20:28 1st Class Lounge
26:23 Using AI in Customer Experience
29:13 Improving Agent Experience
31:10 What’s Broken in Customer Experience
34:04 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/ashley-h-28737710/
Website: https://www.prohelpcx.com/
172 episodes
Share
