The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163
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🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:52 Understanding Customer Centricity
6:49 The Business Value of Customer Centricity
10:42 Consistency and Commitment in Customer Centricity
13:31 Building Customer Trust
19:05 The Digital Nomad Experience
22:49 1st Class Lounge
25:58 European Women on Boards (EWOB)
29:07 Current Customer Experience Pain Points
30:50 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Website: https://www.ileniavidili.com/
LinkedIn: https://www.linkedin.com/in/ileniavidili/
European Women On Boards (EWOB): https://europeanwomenonboards.eu/
165 episodes