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The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177
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🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:34 Employee resilience in face of AI-driven change
7:39 AI's role in customer service, balancing digital solutions with human touch
14:31 Embracing flexibility and calculated risks in travel and customer experience
18:55 1st Class Lounge
21:27 AI bias, inclusion, and ethics in tech
30:01 AI, diversity, and customer experience
35:57 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Sangeetha LinkedIn: https://www.linkedin.com/in/sangeetharai/
Instagram: @sangeetharaii
177 episodes
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