Best Theloop Podcasts (2024)

1
Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu 29:05

7d ago29:05

29:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration…

1
108. Psychedelic Education in the UK with Dr Duncan Still 48:44

11m ago48:44

48:44

In this episode, David Nutt meets with Dr Duncan Stills, a GP with significant interest in integrative medicine. He highlights the importance of adopting a holistic approach when providing support for patients and connecting traditional medicine with modern medicine as opposed to discounting it. Duncan explains how this holistic and integrative app…

1
CSP S2 E23 - Rachel Provan - Imposter Syndrom 24:13

1h ago24:13

24:13

Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, founder and CEO of Provan Success. Rachel, a top 25 customer success leader turned brain-based CS leadership coach, shares her expertise on a pressing issue many professionals face: imposter …

1
107. Kava with Dr Apo Aporosa 1:04:59

10d ago1:04:59

1:04:59

In this episode we meet with Dr Apo Aporosa He discusses his unconventional route to his PhD, having not finished school and joined the Army followed by the police only to break into academia at a masters level and continuing studies from there. Apo talks about his PTSD diagnosis and his subsequent journey with Kava, a spiritual drink consumed in F…

1
Stirring the Data Pot: DataKitchen's CEO, Founder, Head Chef, Christopher Bergh on Cooking Up Success 42:22

13d ago42:22

42:22

This episode of Data Hurdles features an in-depth interview with Christopher Bergh, CEO and Head Chef of Data Kitchen. Hosts Chris Detzel and Michael Burke engage in a wide-ranging discussion about the challenges and opportunities in data analytics and engineering. Key Topics Covered: Introduction and Background Chris Bergh introduces Data Kitchen …

1
Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings 28:15

22d ago28:15

28:15

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a compa…

1
106. The Microdot Gang with Kate Hayes 1:02:44

24d ago1:02:44

1:02:44

In this episode, Kate Hayes reflects on her experiences with the LSD Microdot Gang, drawing upon her interactions and experiences with Dr. Christine Bott and Richard Kemp. She addresses Richard and Christine’s aspiration to bring about positive change in the world using LSD which led to their eventual arrest following involvement in an LSD producti…

1
Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord 33:18

28d ago33:18

33:18

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter sha…

1
Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik 20:33

1M ago20:33

20:33

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabl…

1
Transforming CX with AI: A Conversation with CEO and Co-Founder, Somya Kapoor of TheLoops 42:16

1M ago42:16

42:16

Welcome to another episode of the Data Hurdles podcast! In this episode, hosts Chris Detzel and Michael Burke are thrilled to have a special guest, Somya Kapoor, the CEO and Co-Founder of TheLoops. Somya brings a wealth of experience from her leadership roles at SAP and ServiceNow and shares her remarkable journey of transitioning from big corporat…

1
Customer Success Playbook Season 2 Episode 18 - Week in review 9:19

2M ago9:19

9:19

Send us a Text Message. Get ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you on a journey through the latest buzz in the customer success world. First up, they recount the smashing success of their inaugural Customer Success Playbook Pickleball event. From MVP Dave …

1
105. MDMA medicalisation in the US with Dr Julie Holland 53:13

1M ago53:13

53:13

In this episode we meet with Dr Julie Holland. She discussed how MDMA influenced her career and inspired her to investigate its therapeutic potential. Controversially, she has investigated the effect of MDMA in schizophrenia and its potential in preventing paranoia and inhibiting auditory hallucinations during its effects. Dr Holland touches upon d…

1
Customer Success Playbook Season 2 Episode 17 - Week in Review 25:28

2M ago25:28

25:28

Send us a Text Message. Welcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the latest in customer success news and insights. They discuss standout articles on leadership within CSM roles, including a piece by Marcus Wrench on how high-performing CSMs embody leadership qua…

1
104. Psychedelics in New Zealand with Dr Suresh Muthukumaraswamy 45:23

2M ago45:23

45:23

In this episode, we meet with Dr. Suresh Muthukumaraswamy, an Associate Professor of Pharmacy in Auckland. Dr. Muthukumaraswamy discusses his early research, exploring the functional connectivity of substances like DMT and Ketamine. He proceeds to share insights into his breakthrough realisation regarding the disparity between the self-reported suc…

1
Customer Success Playbook Podcast Season 2 Episode 16 - Pulse Recap 19:46

2M ago19:46

19:46

Send us a Text Message. In the latest episode of the Customer Success Playbook Podcast, Kevin Metzger recapped his recent trip to St. Louis for the Gainsight Conference. The episode covered his experiences from networking events to insightful sessions on AI and customer success strategies. Highlights included discussions on Gainsight’s roadmap, inn…

1
AI Everywhere: The Coming Era of Intelligent Devices and Embedded Systems 23:33

2M ago23:33

23:33

In this episode of Data Hurdles, hosts Chris Detzel and Michael Burke engage in a wide-ranging discussion about the current state and future trajectory of artificial intelligence (AI) and machine learning (ML) in both the job market and product development. The conversation begins with Mike sharing insights on the changing job market for AI and ML …

1
Customer Success Playbook Season 2 Episode 15 - The week in review 16:14

2M ago16:14

16:14

Send us a Text Message. In the recent episode of the "Customer Success Playbook" podcast, hosts Roman Trebon and Kevin Metzger delved into a week filled with personal anecdotes, customer success strategies, and community-building within the industry. Key discussions included the power of root cause analysis in business operations, the significance …

1
103. Neuroimaging with Prof Mitul Mehta 1:01:52

2M ago1:01:52

1:01:52

Professor Mitul Mehta explains how his studies in neuroscience and the role of dopamine in learning and memory led to his own career in neuroimaging. He offers an overview of what neuroimaging entails and how these scans can contribute to the advancement of research. Drawing from his latest research centred around Schizophrenia, Mitul delves into o…

1
Customer Success Playbook Season 2 Episode 14 - Kristi Faltorusso 49:21

3M ago49:21

49:21

Send us a Text Message. Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic pivot towards relaunching the…

1
102. MDMA and the Octopus with Dr Gül Dölen 1:06:45

3M ago1:06:45

1:06:45

In this episode, Prof Neill and Dr Thurgur meet with Dr Gül Dölen, a neuroscientist known for studying social behaviour and psychedelic drugs. Together, they explore the role of critical periods in trauma and mental health; following the potential of Psychedelics in reopening critical periods which were previously thought to be closed, they debate …

1
Customer Success Playbook Season 2 Episode 13 - This week in CS 1 19:23

3M ago19:23

19:23

Send us a Text Message. Summary: In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape of customer success (CS). The discussion highlighted several pivotal trends: Increasing Importance of CS: The surge in attendance at CS events like the Totango Summit reflects the growing …

1
Customer Success Playbook Season 2 Episode 12 - Angeline Kish - DEI 27:18

3M ago27:18

27:18

Send us a Text Message. Angeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a recognized leader in customer success and DEI strategies, Angeline has been instrumental in launching influential programs like Stanford's "Influence Circles" aimed at promoting a more inclus…

1
Special Episode - CSP Anthem Rock 1 1:27

3M ago1:27

1:27

Send us a Text Message. Tune in and listen to our new special episode Customer Success Playbook Anthem Rock 1. Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast: YouTube - @CustomerSuccessPlaybookPodcast Twitter - @CS_Playbook You can find Kevin at: Metzgerbusiness.com - Kevin's person web site Kevin Metzger on Li…

1
101. LSD, Nazis and the CIA with Norman Ohler 53:32

3M ago53:32

53:32

In this episode, Prof Nutt meets with German author Norman Ohler as he speaks about his new book “Tripped” which addresses drug use in post-Nazi Germany. Ohler shares how a secret history held back therapeutic research of psychedelic drugs for decades and eventually Nazi policies became part of the foundation of America’s War on Drugs. Ohler discus…

1
Customer Success Playbook Season 2 Episode 11- LinkedIn Topics 17:04

3M ago17:04

17:04

Send us a Text Message. In the ever-evolving landscape of customer success, the latest edition of the Customer Success Playbook podcast, hosted by Roman Trebon and Kevin Metzger, delved into crucial strategies for enhancing customer success metrics, leveraging LinkedIn insights, and understanding the multifaceted aspects of leadership and data-driv…

1
Pragmatic Approaches to Smart Data and AI Adoption with Founder of North Labs, Collin Graves 33:12

3M ago33:12

33:12

In this episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke interview Collin Graves, CEO and founder of North Labs, an AWS data and analytics partner based in Scottsdale, Arizona. Collin shares his background, starting with his military service and early exposure to cloud computing through Amazon Web Services (AWS) in 2007. He…

1
Customer Success Playbook Season 2 Episode 10 - Postgame - Chad Estees, KPI, and the ATLCS Summit 13:34

4M ago13:34

13:34

Send us a Text Message. Navigating the Landscape of Customer Success: Insights from Kevin and Roman's Discussion with Chad Estes Executive Summary: In a recent insightful dialogue, Kevin Metzger and Roman Trebon delved into the realm of customer success, spotlighting the critical role of Key Performance Indicators (KPIs) in driving business growth.…

1
The Future of AI in Product Design: Insights from Craft's Founder, Jeremy Merle 30:23

4M ago30:23

30:23

In this episode of Data Hurdles, hosts Mike Burke and Chris Detzel interview Jeremy Merle, founder and partner at Craft, a digital product design studio. Jeremy shares his background in design and user experience, having worked with various Fortune 500 companies and startups, including his role as a founding designer at Brightcove, an online video …

1
100. 100 Years of the Maudsley Hospital with Dr James Rucker 41:53

4M ago41:53

41:53

On the 100th Episode of the Drug Science podcast, Prof David Nutt meets with Dr James Rucker to celebrate the 100th anniversary of Maudsley Hospital. James shares his experiences as one of the first clinicians in a psychedelic study hosted by David Nutt before explaining his own personal journey into psychedelic research. Starting from a PhD in Gen…

1
Customer Success Playbook Season 2 Episode 9 -Chad Estes - Key Performance Indicators: Navigating the Path to Customer Success 38:05

4M ago38:05

38:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast we feature an insightful conversation with Chad Estes, EVP of Customer Success at Canvs.AI. The discussion revolved around key performance indicators (KPIs) that are paramount for assessing and guiding customer success, relationships, and business results. Estes shared…

1
99. Anyone's Child with Anne-Marie Cockburn and Jane Slater 57:40

4M ago57:40

57:40

In this episode, we meet with Jane Slater, co-founder of Anyone’s Child and Anne Marie, a mother who tragically lost her child, Martha, to an accidental overdose. Anne and Jane discuss the consequences of drug policy failures and the need for safe drug use education, drawing in on Anne’s personal journey. She discusses the pain of losing a loved on…

1
Customer Success Playbook Season 2 Episode 8 - From First Contact to Loyal Advocate: Revolutionizing Customer Onboarding with Donna Weber 41:52

4M ago41:52

41:52

Send us a Text Message. Summary In a riveting episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding with guest Donna Weber, renowned author of "Onboarding Matters: How Successful Companies Transform New Customers into Loyal Champions." Weber shares her profound insig…

1
The CS Playbook March Pregame: Unveiling the Core Metrics for Customer Success 19:49

5M ago19:49

19:49

Send us a Text Message. In the dynamic world of customer success, identifying and leveraging key performance indicators (KPIs) is crucial for driving growth and ensuring the longevity of customer relationships. The recent episode of the Customer Success Playbook podcast, featuring co-hosts Kevin Metzger and Roman Trebon, delves into this critical t…

1
98. The Merseyside Experiment with John Marks 29:08

5M ago29:08

29:08

In this week's episode, we feature John Marks, an Addiction Psychologist who spearheaded the Merseyside experiment in northwest England from 1982 to 1995. Throughout this 13-year period, Marks fearlessly operated clinics in Liverpool, basing his practice on the long-term maintenance prescribing of opiates to opiate users. The high media profile of …

1
Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success 17:02

5M ago17:02

17:02

Send us a Text Message. We're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the critical elements of customer onboarding. Drawing from a month dedicated to exploring the nuances of this vital process, our guests share invaluable insights into making the onboarding experienc…

1
Unravel Data with Co-founder and CEO Kunal Agarwal: The Power of Data Observability 23:25

5M ago23:25

23:25

In this compelling episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke sit down with Kunal Agarwal, theCo-founder and CEO of Unravel Data, to delve into the fascinating realm of data observability. The conversation explores the challenges faced by organizations in managing complex data environments and how Unravel Data is lead…

1
97. 5-MeO-DMT with Patrick Cox 1:04:56

5M ago1:04:56

1:04:56

In this episode, we meet with Patrick Cox, a fashion designer with a background collaborating with Vivienne Westwood. Patrick shares his personal journey from his lifestyle in fashion, led to confronting deep-seated intergenerational trauma. Patrick opens up about undertaking the highly secretive Hoffman Process, and the transformative impact this …

1
Customer Success Playbook Season 2 Episode 5 - An Onboarding Discussion with Melissa Caldwell of Fluxx 33:53

5M ago33:53

33:53

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding and success strategies with Melissa Caldwell, Vice President of Customer Onboarding and Success at Fluxx, a SaaS grants management platform. The discussion covers the transformative…

1
Balancing Growth and Profitability: The Rule of 40 vs The Rule of X 32:56

5M ago32:56

32:56

The main guest, Jay Nathan, shares his career journey and varied experience in startups, having founded companies, sold companies, and worked in executive roles focused on growth, customer success, and retention. Balancing growth vs profitability, explaining metrics like the "Rule of 40" that investors use to evaluate SaaS companies. He discusses h…

1
February 2024 Pregame show: Navigating the Onboarding Maze 7:51

6M ago7:51

7:51

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, Roman Trebon and Kevin Metzger delve into the critical topic of customer onboarding. They highlight the significance of this initial stage in a client's lifecycle, emphasizing the potential pitfalls and the importance of a smooth onboarding experience. The dialogue to…

1
The Future of Business with Generative AI: Opportunities and Challenges 29:27

5M ago29:27

29:27

In this conversation, Krishnan Venkata, Chief Client Officer at LatentView Analytics, discusses the impact of generative AI on various industries and business functions. He highlights the importance of understanding the business problems that can be solved with generative AI and starting with small pilots to test its effectiveness. Krishnan also ad…

1
96. Ayahuasca: Before and After with Evgeny Lebedev 46:44

6M ago46:44

46:44

In this episode, David Nutt meets with Evgeny Lebedev, owner of the Independent and Evening Standard newspaper. Lebedev shares his transformative journey during his first Ayahuasca ceremony in Costa Rica. Throughout the episode, Lebedev not only shares insight into the ceremony's practices but also describes each personal ayahuasca experience and t…

1
Post Game - Navigating the First 90 Days as a Customer Success Leader 14:15

6M ago14:15

14:15

Send us a Text Message. In this episode of the Customer Success Playbook, Kevin and Roman discuss the topic for January: Navigating the First 90 Days as a Customer Success Leader. This month they talked with Marcus Vasell and discussed his Customer Success Maturity model in their interview. Reviewing how an organization moves from Crawl to Run acro…

1
Open Sesame: How OpenAI Unlocked AI 30:17

6M ago30:17

30:17

In this conversation, Chris Detzel and Mike Burke discuss the Rabbit R1, a phone that uses large language models to take action on behalf of the user. They explore the potential of on-device AI and its impact on app integration and simplifying complex processes. They also discuss the challenges and opportunities for AI in both B2B and B2C contexts,…

1
95. Psilocybin for Obsessive-Compulsive Disorder with Sorcha O'Connor 24:29

6M ago24:29

24:29

In the last episode of our live series, David meets with Sorcha as she explains her ongoing research into using low dose psilocybin in treating OCD. She discusses the pre-existing treatment paradigms for OCD and highlights the potential benefits of Psilocybin assisted psychotherapy in future treatment. She overviews her current study and the theori…

1
Customer Success Playbook Season 2 Episode - Marcus Vassell - Evaluating the Maturity of a CS Organization 35:53

6M ago35:53

35:53

Send us a Text Message. In the recent episode of the Customer Success Playbook podcast, Roman T. and Kevin M. hosted Marcus Vassell, a seasoned professional in customer success. The discussion primarily focused on Marcus's model for evaluating and advancing the maturity of customer success operations in organizations. Marcus Vassell outlined a thre…

1
Customer Success Playbook Season 2 Episode 1 - January 2024 Pre Game - 30/60/90 Day Plan 8:54

6M ago8:54

8:54

Send us a Text Message. Welcome to the first episode of Season 2 of the Customer Success Playbook. January 2024. In this episode we preview the month of January topic. The 30/60/90 day plan when entering a company. We aslo preview the January guest of the month Marcu Vasselle. Marcus wrote an article about the customer success maturity model he def…

1
94. Can psychedelics help us improve our romantic relationships? with Tommaso Barba 20:37

7M ago20:37

20:37

Tomasso discusses his journey on how he became interested in neuroscience and how that lead to him becoming involved with the UK's leading Psychedelic Research Centre. He discusses the potential of psychedelics in promoting positive sexual wellbeing and healthy relationships. He discusses research into the advantages of using psilocybin as an alter…

1
Data Insights: A Conversation with SD Tech's COO - Shane Mishler 33:48

7M ago33:48

33:48

In this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of dat…

1
93. Psilocybin for Anorexia Nervosa with Hannah Douglass 22:19

7M ago22:19

22:19

David talks to Hannah, a 3rd year PhD student as she discusses her research into using psychedelics to treat eating disorders. She highlights how following personal experiences she came to find current treatment methods for anorexia were not sufficient and instead began conducting her own research with Imperial College London to investigate psilocy…

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