show episodes
 
Each week Amy Otto with AFLAC and Lee Kantor with Dr Fitness and the Fat Guy co-host Atlanta Business Radio. These in depth interviews with the business leaders who are leading the way in Atlanta go deep below the surface so listeners can learn best practices from these movers and shakers. Business owners in a wide variety of industries such as: technology, consulting, health care, coaching, human resources, insurance to name a few have been and will be featured on the show.
 
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
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show series
 
Vanessa Barboni Hallik, founder and CEO of the fashion brand Another Tomorrow, speaks with us about building supply chains from scratch, how clothing resale marks a radical shift in how people think about fashion, and why the pandemic provides an opportunity to redefine luxury in terms of personal and planetary values.…
 
Polish-American architect Daniel Libeskind, who designed the original Ground Zero master plan at the World Trade Center site, talks with us about his personal experience of the 9/11 attacks; how architecture can serve as an instrument for healing; and why the Tree of Life Synagogue he’s redesigning in Pittsburgh, to memorialize victims of the 2018 …
 
Astrologer Alice Sparkly Kat, author of the new book “Postcolonial Astrology: Reading the Planets through Capital, Power, and Labor,” discusses the dual meanings of planets, the relationship between race and astrology, and why the practice is about making, not predicting, the future.By Spencer Bailey, Andrew Zuckerman, The Slowdown, Alice Sparkly Kat
 
Historian and speechwriter Jeff Shesol, author of the new book “Mercury Rising: John Glenn, John Kennedy, and the New Battleground of the Cold War,” speaks with us about how the space race of the 1950s and ’60s differs from the space flights of Jeff Bezos and Richard Branson happening today, the unresolved questions that fuel power struggles in Ame…
 
Artist Mary Mattingly talks with us about how “Public Water,” her current installation in Brooklyn’s Prospect Park, exposes the various forms of the water crisis; the social, political, and economic mechanisms affecting clean water access; and the truths that tracing the origins of an object or a material can reveal.…
 
Forest ecologist Dr. Suzanne Simard, author of the new book “Finding the Mother Tree: Discovering the Wisdom of the Forest,” discusses the consciousness of trees; how slow, selective logging can rejuvenate forests; and why being attuned to local ecosystems can lead to a better understanding of global biological communities.…
 
Pulitzer Prize–winning novelist Viet Thanh Nguyen, author of the new novel “The Committed,” speaks with us about how the term “the American dream” masks the nation’s colonial history, the importance of distinguishing between identity and ideology, and why the only new aspect of the recent violence and racist rhetoric directed toward Asian Americans…
 
Peter Adamson, host of the History of Philosophy Without Any Gaps podcast and professor of late ancient philosophy and Arabic philosophy at the Ludwig Maximilian University of Munich, discusses stoicism, the dangers of rationalism, and the importance of understanding when to think for ourselves and when to seek expertise.…
 
Neurobiologist, author, and professor Stefano Mancuso, director of the International Laboratory of Plant Neurobiology in Florence, Italy, talks with us about embracing plants as a path toward planetary survival, humans as an invasive species, and why all living organisms deserve rights.By Spencer Bailey, Andrew Zuckerman, The Slowdown, Stefano Mancuso
 
Lili Chopra, the executive director of artistic programs at the Lower Manhattan Cultural Council, talks with us about the 2021 River to River Festival, the importance of integrating the creative community within a city’s urban fabric, and the role that the arts can play in rebuilding societies and envisioning the future.…
 
Kathryn Garcia, New York City’s former sanitation commissioner and a Democrat currently running in the city’s 2021 mayoral race, discusses innovating by leveraging relationships of trust, holistic thinking as a tool to evolve municipal programs, and her plan to create “the most climate-forward city on earth.”…
 
Austrian-born, New York–based graphic designer Stefan Sagmeister talks with us about the media’s proclivity for negative news, why progress often stems from complexity, and how recognizing humanity’s historical long-term successes can help encourage a more rationally optimistic perspective.By Spencer Bailey, Andrew Zuckerman, Stefan Sagmeister, The Slowdown
 
Matthew S. Harrison, PhD currently works at Jackson Healthcare as Senior Vice President, Talent & Development. In this role he provides executive leadership and direction in the establishment and execution of strategies and solutions that drive performance, acquire and retain talent, develop employees and leaders, and shape the overall culture for …
 
Policy expert and equity advocate Ifeoma Ozoma, founder of the Santa Fe–based consulting firm Earthseed, discusses how companies use nondisclosure agreements as a means of ensuring indefinite constraint on their employees, the effects that the #MeToo and Black Lives Matter movements have had on the ways in which NDAs serve as corporate cover for il…
 
CX Tip: Surprise and Delight Lee Kantor: [00:00:06] Lee Kantor here for Business RadioX. Jill, today’s customer experience tip is surprise and delight. Please tell us more. Jill Heineck: [00:00:14] Think about a time when you have gone above and beyond to give a wow experience for someone, were they expecting it? How did it […]The post Customer Exp…
 
Austin Whitman, founder and CEO of the climate certification nonprofit Climate Neutral, talks with us about the economic benefits of helping brands reduce their environmental impacts, the difference between facts and strategy, and the importance of holding companies of all sizes accountable for offsetting and reducing their carbon emissions.…
 
When organizations like Whirlpool, Deloitte, Volkswagen Australia, Principal Financial, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance. He is the creator of The First 100 Days® – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a rec…
 
CX Tip: Anticipate Wishes Lee Kantor: [00:00:07] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is anticipate, expressed and unexpressed needs and wishes. Please tell us more. Jill Heineck: [00:00:17] You know, this is what creates customers for life. Think of brands like the Ritz Carlton Hotels whose mantra is “Ladies …
 
Doug Bierend, author of the new book “In Search of Mycotopia: Citizen Science, Fungi Fanatics, and the Untapped Potential of Mushrooms,” discusses using fungi to clean up pollutants, how mycology can guide conversations around the climate crisis, and mushrooms as a gateway to new ways of thinking about food, nature, and society.…
 
CX Tip: Offer Stability, Control and Certainty Lee Kantor: [00:00:05] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is offer stability control and certainty. Please tell us more. Jill Heineck: [00:00:15] You know, when things feel out of control, as humans, we crave stability and some control over what’s happening. How…
 
Kim Hastreiter, co-founder of Paper magazine and creator of the pop-up “public service” newspaper The New Now, speaks with us about her friends’ pandemic-induced workarounds, the importance of documenting history, and why New York City may be on the verge of a creative explosion.By Spencer Bailey, Andrew Zuckerman, The Slowdown, Kim Hastreiter
 
CX Tip: Manage Expectations, Not People Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is manage expectations, not people. Please tell us more. Jill Heineck: [00:00:15] Yes, this one’s a doozy, and it can set the tone for the entire interaction. What can your customers expect from you and […]The p…
 
Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations across all industries exceed expectations by elevating the customer experience from average to extraordinary. She is also author of several popular leadership books to include The Six Prin…
 
CX Tip: It’s Not a Transaction, But an Intersection! Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more. Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change […]The p…
 
CX Tip: Win Win Transcript Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is a win-win or no deal. Please tell us more. Jill Heineck: [00:00:14] Thanks Lee. Yes. So, today’s tip win-win or no deal, you know, I do think this should be the mission and vision of […]The post Customer Experience Tip: W…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, can you explain what a reverse offer is? Jill Heineck: [00:00:16] A reverse offer is something that we have imp…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what’s this I’m hearing about selling my house virtually? Jill Heineck: [00:00:16] So, believe it or not, there…
 
Tony Hsieh's rise to business icon is the stuff of entrepreneurial legend. After a stint running a pizza business while at Harvard University in 1994, Hsieh headed west to found LinkExchange, an online advertising cooperative, which he later sold to Microsoft Corp. for $265 million. From there, the former Zappos.com CEO -- who died on Friday at age…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, how will I know what comes next throughout this process? Jill Heineck: [00:00:15] Well, initially when we meet,…
 
Danny Dorling, author of the book “Slowdown: The End of the Great Acceleration—and Why It’s Good for the Planet, the Economy, and Our Lives” and the Halford Mackinder Professor of Geography at the University of Oxford, talks with us about geography as a means to understand culture; how and why, despite our sped-up modern lives, the world has been i…
 
London-based artist, author, and master potter Edmund de Waal, whose work is currently on view at the British Museum and Gagosian’s galleries in London and Hong Kong, discusses the psychological value of human touch, the intimate relationship between pottery and poetry, and the importance of kindness as a societal response to the pandemic.…
 
Boston city councilor at-large Michelle Wu, a progressive Democrat currently running in the 2021 Boston mayoral race, speaks with us about transitioning cities to a “community-based” leadership model, why governing bodies need to reflect the people they serve, and the role that local administrations can play in the global climate-justice conversati…
 
Melissa Harris-Perry, the Maya Angelou Presidential Chair at Wake Forest University and co-host of The Nation’s new System Check podcast, talks with us about the camera’s monopoly on shaping public conversation, having the courage to be wrong, and why personal experience is an apt way to develop hypotheses, but the wrong way to test them.…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:05] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what is the showing process like? Jill Heineck: [00:00:15] The showing process has changed a little bit. I mean…
 
Dominican artist, curator, and activist Lizania Cruz, whose latest project, “Obituaries of the American Dream,” was commissioned by El Museo del Barrio for “Estamos Bien: La Trienal 20/21,” discusses the difference between integration and assimilation, storytelling as a means for understanding, and why traveling between states in the U.S. should be…
 
Turkish-born, Copenhagen-based activist and former politician Özlem Cekic, author of the new book “Overcoming Hate Through Dialogue: Confronting Prejudice, Racism, and Bigotry with Conversation―and Coffee,” speaks with us about friendship as a vaccination against prejudice, the importance of remembering that people are more than their opinions, and…
 
Scott Smith, founder and managing partner of the Netherlands-based futures consultancy Changeist and author of the new book “How to Future: Leading and Sense-Making in an Age of Hyperchange,” talks with us about why President Trump is a covert futurist, the problems with taking a passive approach toward tomorrow, and why the next generation of lead…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:03] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Kantor. Jill, today’s question is, what are the visuals you will use to promote my property? Jill Heineck: [00:00:15] Well, Lee, we will have a [……
 
Environmental journalist Amy Westervelt, founder of the Critical Frequency podcast network and co-host of the Hot Take podcast, discusses what President-elect Joe Biden should prioritize when addressing the climate crisis, why forgiveness doesn’t entail giving up on justice, and how President Trump, his family and associates, and the mass media—inc…
 
Economist Sakiko Fukuda-Parr, a professor of international affairs at the New School and recipient of a 2019 Grawemeyer Award for her co-authorship of the book “Fulfilling Social and Economic Rights,” speaks with us about the danger of vaccine nationalism, the challenges with the U.N.’s Sustainable Development Goals, and why having access to life-s…
 
Marion Weiss and Michael Manfredi, co-founders of the New York–based architectural design firm Weiss/Manfredi, talk with us about creating environments that encourage slowing down, why all five senses matter in architecture, and the surprising ways in which public spaces serve and support people in times of crisis.…
 
Somerset, England–based farmer Chris Smaje, author of the new book “A Small Farm Future: Making the Case for a Society Built Around Local Economies, Self-Provisioning, Agricultural Diversity, and a Shared Earth,” discusses incentivizing a new generation of farmers, the problems inherent with cheap food, and how reconnecting people with nature could…
 
Jill Heineck’s Tactical Tips for Selling Your House in Today’s Environment Transcript Lee Kantor: [00:00:06] Welcome to Jill Heineck’s Tactical Tips For Selling Your House In Today’s Environment. I’m Lee Cantor. Jill, today’s question is, what information do I need to get my listing started? Jill Heineck: [00:00:17] Years ago, it was just make an […
 
Jess Scully, deputy lord mayor of Sydney, Australia, and author of the new book “Glimpses of Utopia: Real Ideas for a Fairer World,” speaks with us about bringing indigenous knowledge into modern society, how increased citizen participation in politics could transform government policy, and why caring and creating are the economy’s most future-proo…
 
Leticia Tavares is a Hotelier and Harvard MBA Grad, originally from Brazil. Since 2016 she has been working in the Travel & Hospitality industry, and she is currently the Director of Operational Excellence in a large hotel in Atlanta. After graduating with an MBA from Harvard Business School, Leticia joined Marriott International on a rotational pr…
 
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