Welcome to Corralling the Chaos, the podcast where we round up the world of event management. Each episode, we'll unravel the complexities of managing events, from staffing and scheduling to embracing technology and adapting to industry trends. Explore success stories, learn from challenges, and discover the strategies that keep live events running like well-oiled machines. So, saddle up as we wrangle the chaos and find the order within. This podcast is hosted by Angela Alea, President and C ...
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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"Bistec," executive produced and written by Manuel Ruiz-Barrera, tells the compelling story of a seasoned Cuban Revolutionary whose life is turned upside down when a prominent dissident moves into his neighborhood, uncovering secrets, disrupting lives, and testing loyalties. This historical fiction drama explores Cuba's modern surveillance and informant systems within a gripping narrative filled with surprises. Outro: "Bistec" is a production of Nuestro Studios, with executive production, di ...
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Event Industry Insurance: Avoiding Common Mistakes with Expert Tips from NFP
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In this episode of "Corralling the Chaos," Angela Alea and Jason Packham, an entertainment insurance expert from NFP, discuss the critical importance of understanding and managing insurance coverage in the event industry. From common misconceptions to the nuances of adequate coverage, the conversation highlights key insights to help event companies…
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In this special bonus episode of Corralling the Chaos, we revisit the popular "Ask Us Anything" session from LASSO Fest, where key LASSO leaders—Angela Alea (President & CRO), Clay Sifford (Founder & CEO), and Jay Bredenberg (Chief Product Officer)—dive into audience questions about the company’s rapid development, customer feedback process, mobile…
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The Keys to Successful Software Implementation: Time, Teamwork, and Training
22:27
22:27
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In this episode of Corralling the Chaos, host Angela Alea and Thomas Hudson, LASSO’s Director of Implementation, dive into the complexities of software implementation. They explore why companies often struggle to fully leverage systems like CRMs and ERPs, despite heavy investments. The discussion highlights the importance of setting clear goals, en…
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In this compelling episode of "Corralling the Chaos," host Angela Alea, President & CRO of LASSO, sits down with Anthony McCoy to discuss a pivotal shift needed in the live events industry—the shift from viewing workers as mere 'labor' to recognizing them as 'talent.' They explore the profound impact this mindset change can have on the industry, in…
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Future-Proofing Finances: Embedded Payments & Financial Services in Events
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In this episode of Corralling the Chaos, join Angela Alea, President & CRO of LASSO, and Casey Kipfer, CFO of JustiFi, as they explore the transformative power of embedded payments in event management. Discover how these solutions streamline operations, enhance security and compliance, and open new revenue streams for businesses. Gain insights into…
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En medio de una profunda pérdida, exilio forzado y sorprendentes traiciones, surge la esperanza y un sorprendente acto de rebelión. Micaela lee el sorprendente contenido de la carta de la prisión de Bistec.By Nuestro Studios
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Tragedias y caos golpean el vecindario cuando tanto Echauri Suárez como Orlando Contreras se ven obligados a confrontar un amargo secreto que devastará sus vidas y obligará a Orlando a exiliarse. Los secretos del vecindario también traerán nuevas revelaciones para Micaela Martínez.By Nuestro Studios
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El Paseo De La Vigilancia - Episodio 5By Nuestro Studios
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Delirio Y Muerte - Episodio 6By Nuestro Studios
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Echauri Suárez debería estar celebrando después de ganar el máximo premio de Cuba por su trabajo como líder de vigilancia vecinal, pero su país tiene otros planes para él. El notorio disidente Orlando Contreras se está mudando a su barrio, y Echauri tiene la tarea de ser los primeros ojos y oídos que lo reciban. Echauri debería estar disfrutando de…
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Orlando Contreras, uno de los disidentes más respetados de Cuba, es un hombre de voluntad de acero y una poderosa habilidad con las palabras. Cuando el New York Times lo entrevista por su perspectiva única en el 50 aniversario de la Revolución Cubana, Contreras desentraña cómo es realmente el colorido trasfondo del mundo distópico de Cuba.…
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El devoto revolucionario cubano Echauri Suárez, un veterano de combate, es el presidente del Comité de Defensa de la Revolución de su vecindario, y un hombre mayor al que sus vecinos tanto temen como desprecian. Nada escapa la atención militante revolucionario de Echauri hasta un fatídico día que lo cambiará todo.…
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En medio de un apagón masivo en el vecindario, Micaela Martínez se entera de que un amigo ha muerto en prisión, pero no antes de enviarle una carta misteriosa titulada ‘Bistec’. La muerte de su amigo y sus propios graves problemas de salud llevan a Micaela a grabar en audio una extraña y milagrosa historia sobre los informantes del gobierno y disid…
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Join Angela Alea and Omar Kolom on this episode of "Corralling the Chaos" as they discuss the pivotal role of freelancers in the AV industry. Discover Omar’s inspiring journey, the foundation of AV Educate, and the crucial elements of training and education for freelancers. Learn about the importance of soft skills, the impact of mentorship, and th…
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Producida ejecutivamente y escrita por Manuel Ruiz-Barrera, Bistec es la fascinante historia de un veterano revolucionario cubano y lo que sucede cuando uno de los disidentes más prominentes del país se muda a su vecindario, exponiendo secretos, trastornando vidas y poniendo a prueba las lealtades. Este drama de ficción histórica revela el mundo mo…
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Get ready for LASSO Fest 2024! In this episode, Angela shares why event pros should secure their spot—and shares a sneak preview of what the event holds. Join us starting July 10 for an immersive virtual festival dedicated to revolutionizing your event operations. Learn from industry pioneers, discover innovative workflow solutions, and gain action…
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Join host Angela Alea in a thought-provoking episode of 'Corralling the Chaos' as she delves into the dynamic intersection of Artificial Intelligence (AI) and the world of events. Featuring special guest Huong Nguyen, CEO and Founder of Shiloh Events, this episode unpacks the profound impact of AI on event planning, execution, and analysis.…
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The CRM Essentials: Why You Need One & What You Need to Know
22:38
22:38
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The episode of "Corralling the Chaos" focuses on the topic of Customer Relationship Management (CRM) systems. Angela and guest Kristen Traynor discuss the importance of CRMs for businesses, how they can be leveraged, and best practices for data management within a CRM.By Angela Alea
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Nurturing Connections: Building Strong Relationships in the Events Industry
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Discover the pivotal role relationships play in shaping reputations within the events industry in this episode of "Corralling the Chaos." Explore insights from industry experts on fostering positive interactions, aligning core values, and the power of genuine human connection. Join Host Angela Alea and guest Nicholas Van Dyke as they delve into pra…
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Streamlining Staffing: Angela's Quick Cash Flow Fixes
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This is a “minisode” of "Corralling the Chaos", focused on providing guidance for event staffing companies to improve their bottom line. Angela discusses several strategies such as speeding up invoicing, managing overtime, reducing the no-call, no-show rate, and managing state unemployment rates.By Angela Alea
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Putting AV in Focus: How to Start at Level 1 in the Events Industry Feat. Stephen Jensen
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This podcast episode of Corralling the Chaos features a conversation with Stephen Jensen from SJP in Vegas, focusing on the importance of training, motivating, and investing in people in the AV space.By Angela Alea
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Classifying Employees vs. Independent Contractors: Navigating Compliance in the Event Industry
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Join Angela and Jennifer Watson, VP of HR at LASSO as they discuss the recent ruling by the Department of Labor on employee classification. Delving into the implications for the event staffing industry, they provide an educational overview of the law change and its potential impact. From the shift to the economics realities test to effective commun…
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2024 State of the Industry Featuring Tom Stimson
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Angela Alea and Tom Stimson discuss the current state of the events industry after LASSO’s 2024 State of the Events Industry report, including the challenges and opportunities it faces. The conversation covers areas such as labor outsourcing, freelancer pay rates, budgeting, planning, and future industry prospects. Guest Info: Tom Stimson The Stims…
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Navigating Sales & Proposals: Iceberg Selling with Karl Becker
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In this episode of Corralling the Chaos we discuss the sales and proposals in the event production industry. Our guest, Karl Becker, is a sales performance consultant, coach, author, and speaker with over a decade of experience consulting with event production companies. Guest Information: Karl Becker Iceberg Selling: Become a Better Salesperson by…
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Best of 2023: Corralling the Chaos' Top Moments
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In this episode, Angela Alea takes a look back at some of 2023's best conversations on event culture, leadership, collaboration, AI capabilities in live events and more. 🎙️ Guest Information Charles Eide, Founder and CEO of EideCom Huntly Christie, Founder and CEO of Christie Lites Kevin Danaj, President and CEO of MVP Collaborative Huong Nguyen, C…
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271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
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50:28
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Doing what's right for your customer is what's right. It’s that simple. Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation w…
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Coming soon! National Crew Appreciation Week, from November 6th to 10th, is a dedicated week for the events industry to express gratitude to the people who make the events we love possible. Learn how your company can participate and join us in showing our collective appreciation for these event professionals 🚀 For more insights and hot takes, join …
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270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja
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Solving for multiple stakeholders is the essence of human-centered design. Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry. Together we explore the…
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Trading Tradition for Innovation and Growth feat. Jon Kazarian
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In this episode, Jon Kazarian, Accelevents CEO, redefines event success by bridging the C-suite gap, streamlining operations, and discovering innovative solutions. ⚡️ Key takeaways: Better alignment between the C-suite and events teams is needed to accurately evaluate event success based on goals, audience, differentiation, and messaging - not just…
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269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson
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47:14
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As a leader, it starts with you. It starts with how you show up, in knowing what you want to be and how you want to be perceived. It's setting a tone for your team. How do you ultimately desire to show up, professionally and personally? Our latest guest, Rina Johnson, is the VP of Marketing of Patelco Credit Union, a financial cooperative with a mi…
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268. Experiencing You: Creating a Lasting Impression w/ Melissa Wright
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49:35
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How do people experience you? Yes, generosity might mean giving up a resource or money, but when we speak of radical generosity, it's flipping the script into being a true giver, and making people and things better than when you found them. Our latest guest, Melissa Wright, Chief Sales & Marketing Officer at American Pacific Mortgage, explains the …
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267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall
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This call may be recorded for quality assurance purposes. We’ve all heard it, but what does it really mean? A happy, engaged and empowered agent leads to a happy, engaged and empowered customer. In this episode, we meet with four-time Chief Marketing Officer in B2B and B2B2C SaaS, Michelle Randall. She currently serves as CMO at Playvox, a company …
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