Best Brian Kearney Podcasts (2024)

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Episode 72: Vatican I - Interview with Shaun Blanchard 28:12

4h ago28:12

28:12

The books discussed in this episode are: Vatican I: The Council and the Making of the Ultramontane Church by John W. O'Malley SJ The Conciliarist Tradition: Constitutionalism in the Catholic Church 1300-1870 by Francis Oakley Triumph in Defeat: Infallibility, Vatican I, and the French Minority Bishops by Margaret O'Gara The Pope and the Professor: …

1
useful Ideas for AI in contact centers w Jim 25:06

7d ago25:06

25:06

The podcast episode is a discussion between Amas and Jim, focusing on the future of customer service in the era of AI, particularly in call centers. Jim, who is associated with RingCentral, emphasizes that despite the growing integration of AI, human-based customer service is far from dead. AI, he argues, should be seen as a tool to augment and sup…

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Episode 71: Servais Pinckaers - Interview with Craig Steven Titus 31:26

3h ago31:26

31:26

The books discussed in this episode are: The Sources of Christian Ethics by Servais Pinckaers OP The Pinckaers Reader: Renewing Thomistic Moral Theology edited by John Berkman and Craig Steven Titus Morality: The Catholic View by Servais Pinckaers OP Passions and Virtue by Servais Pinckaers OP The Pursuit of Happiness - God's Way: Living the Beatit…

1
Episode 70: Geoffrey Chaucer - Interview with Megan E. Murton 22:35

4d ago22:35

22:35

The books recommended and discussed in this episode are: Troilus and Criseyde by St. Gregory Nazianzus The Canterbury Tales by Geoffrey Chaucer Oxford Guides to Chaucer: The Canterbury Tales by Helen Cooper Feminizing Chaucer by Jill Mann Consolation of Philosophy by Boethius Five Books for Catholics may receive a commission from qualifying purchas…

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Is it time to retire NPS? w Rob Dwyer 32:07

6d ago32:07

32:07

Here's a summary of the podcast: Title: It is time to end NPS w Rob Host: Amas Guest: Rob Key Topics Discussed: 1. The state of customer service and declining ACSI ratings 2. Problems with current customer feedback methods, particularly surveys 3. Issues with star ratings and their loss of meaning 4. The evolution of speech analytics in customer se…

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Episode 69: Liturgical History and Theology - Interview with Fr. Uwe Michael Lang 23:52

12d ago23:52

23:52

The books recommended in this episode are: Theology of the Liturgy: The Sacramental Foundation of Christian Existence (Collected Works, vol. 11) by Joseph Ratzinger Altar and Church: Principles of Liturgy from Early Christianity by Mons. Stefan Heid My Body Given for You: History and Theology of the Eucharist by Helmut Hoping The Roman Mass: From E…

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Fixing the contact center agent experience for good w Brian K 43:01

28d ago43:01

43:01

In this episode, Amas welcomes Brian back to the show for yet another insightful discussion, jokingly suggesting they need a loyalty punch card for frequent guests. The conversation dives deep into the challenges and solutions in the contact center industry, particularly focusing on improving the employee experience. Brian explains that the key to …

1
Call center managers are the source of employee pain w Brian 33:49

19d ago33:49

33:49

In this episode, Amas and Brian dive into a compelling discussion about the state of the contact center industry and how it impacts both employees and customers. They reflect on their previous episodes' popularity, emphasizing the resonance of this topic with their audience. Amas expresses gratitude to listeners and encourages feedback via LinkedIn…

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Episode 68: St. Ambrose - Interview with Fr. Brian Dunkle SJ 25:57

28d ago25:57

25:57

The books recommended and discussed in this episode are: Theological and Dogmatic Works by St. Ambrose Enchantment and Creed in the Hymns of Ambrose of Milan by Brian Dunkle SJ Ambrose of Milan: Deeds and Thought of A Bishop by Caesare Pasini Ambrose by Boniface Ramsay OP The Spirit of Early Christian Thought: Seeking the Face of God by Robert Loui…

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Episode 67: Attention, Gateway to the Soul - Interview with Gregory Reichberg 38:31

25d ago38:31

38:31

The books discussed in this episode are: The Principles of Psychology by William James On The Trinity (De Trinitate), Book 11 by St. Augustine Summa theologiae, Secunda Pars (I-II, qq. 1-70) (I-II, qq. 71-114 ) (II-II, qq. 1-56) (II-II, qq. 57-140) (II-II, qq. 141-189) by St. Thomas Aquinas Treatise on the Love of God by St. Francis de Sales The At…

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Cory Morris - Gary Michaels Clothiers 37:24

1M ago37:24

37:24

Join me as I sit down to talk with Cory Morris, the new owner of Gary Michael's Clothiers in Kearney. In this episode, we'll dive into Cory's shift from running a bookkeeping business to taking over a popular clothing store, the ups and downs of running a retail business, how he gets his family in on the action, and more! Cory also gives great insi…

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Episode 66: G.E.M. Anscombe - Interview with Roger Teichmann 33:56

1M ago33:56

33:56

The books recommended in this episode are: Intention by G.E.M. Anscombe Ethics, Religion and Politics: Collected Philosophical Papers, Volume III by G.E.M. Anscombe Faith in a Hard Ground: Essays on Religion, Philosophy and Ethics by G.E.M. Anscombe edited by Mary Geach and Luke Gormally The Philosophy of Elizabeth Anscombe by Roger Teichmann The W…

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Episode 65: Bach's Sacred Music - Interview with Daniel R. Melamed 18:39

2M ago18:39

18:39

The books and resources recommended in this episode are: Listening to Bach: The Mass in B Minor and the Christmas Oratorio by Daniel R. Melamed Bach by David Schulenberg Texts and Historically-Informed Translations for the Music of Johann Sebastian Bach by Michael Marissen and Daniel R. Melamed Bloomington Bach Cantata Project directed by Daniel R.…

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Episode 64: St. Maximus the Confessor - Interview with Bronwen Neil 25:47

2M ago25:47

25:47

The books recommended in this episode are: Maximus the Confessor by Andrew Louth The Cappadocians by Anthony Meredith Seventh-Century Popes and Martyrs: The Political Hagiography of Anastasius Bibliothecarius by Bronwen Neil Maximus the Confessor: Jesus Christ and the Transfiguration of the World by Paul Blowers Crisis of Empire: Doctrine and Disse…

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Special Collab Podcast with Sheila Jenkinson of the Growing Small Town Nebraska Podcast 2:30:58

2M ago2:30:58

2:30:58

In this special collaboration episode, join me as I sit down with Sheila Jenkinson, the host of the Growing Small Town Nebraska Podcast. Sheila and I talk about our experiences in supporting and promoting small businesses in rural Nebraska. We discuss the unique challenges and opportunities facing small towns, as well as the inspiring stories of lo…

1
Fixing the grind in contact centers w Brian K 32:11

2M ago32:11

32:11

### Podcast Episode Notes: "Enhancing Contact Center Work" **Host:** Amas **Guest:** Brian **Episode Summary:** In this insightful follow-up episode, Amas reconnects with Brian to delve deeper into the challenges faced by contact center agents and explore the profound impact of meaningful work on employee satisfaction and performance. Listeners are…

1
Episode 63 :Jonathan Swift - Interview with Dutton Kearney 29:24

2M ago29:24

29:24

The books recommended in this episode are: A Modest Proposal by Jonathan Swift Gulliver's Travels by Jonathan Swift The Battle of the Books by Jonathan Swift A Tale of a Tub by Jonathan Swift The Drapier's Letters by Jonathan Swift ...and for some additional recommendations... Jonathan Swift: Irish Blow-In and Jonathan Swift: Our Dean by Eugene Ham…

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Episode 62: St. Gregory of Nazianzus - Interview with Fr. Andrew Hofer OP 34:39

2M ago34:39

34:39

The books recommended in this episode are: Gregory of Nazianzus by Brian E. Daley SJ On God and Christ: The Five Theological Orations and Two Letters to Cledonius by St. Gregory Nazianzus Festal Orations by St. Gregory Nazianzus On God and Man: The Theological Poetry of St Gregory of Nazianzus by St. Gregory Nazianzus Christ in the Life and Teachin…

1
How the call center agent job got so bad w Brian Kearney 31:32

3M ago31:32

31:32

### Podcast Summary: "Amas Talks - How the Call Center Agent Job Got So Bad" #### Introduction - **Host:** Amas - **Guest:** Brian, an industry expert focused on improving the lives of call center agents and managers. #### Key Points Discussed: 1. **Current State of Call Center Jobs:** - Call center jobs have become increasingly difficult and less …

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Episode 61: Devotion to the Sacred Heart - Interview with Timothy O'Donnell 43:27

3M ago43:27

43:27

The books discussed in this episode are: Annum sacrum (print edition) by Leo XIII Quas Primas (print edition) by Pius XI Miserentissimus Redemptor by Pius XI Haurietis aquas (print edition) by Pius XII Dives in misericordia (print edition) by John Paul II Five Books for Catholics may receive a commission from qualifying purchases made using the aff…

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Episode 60: Jansenism - Interview with Shaun Blanchard 41:08

2M ago41:08

41:08

In this episode, Dr. Shaun Blanchard discusses the Jansenist controversy, its impact, and some of the best books on the subject: The Provincial Letters by Blaise Pascal Adoration and Annihilation: The Convent Philosophy of Port-Royal by John J. Conley S.J. The Wanton Jesuit and the Wayward Saint: A Tale of Sex, Religion, and Politics in Eighteenth-…

1
Episode 59: Trinity Sunday 25:01

3M ago25:01

25:01

The books recommended in this episode are: On God and Christ: The Five Theological Orations and Two Letters to Cledonius by St. Gregory Nazianzus The Wellspring of Worship by Fr. Jean Corbon Three Treatises on the Divine Images by St. John of Damascus Called to Communion: Understanding the Church Today by Joseph Ratzinger The Trinity: An Introducti…

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Rethinking AI in contact centers w Brian Jeppeson 24:27

3M ago24:27

24:27

### Podcast Episode Notes: "Rethinking AI in Contact Centers" **Host:** Amas **Guest:** Brian **Episode Summary:** In this episode, Amas welcomes Brian, a veteran in the contact center industry, to discuss the evolving role of AI, particularly chatbots and voice assistants, in enhancing both customer and agent experiences. They delve into the pract…

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Episode 58: The Gifts of the Holy Spirit - Interview with Prof. John Meinert 35:14

3M ago35:14

35:14

The books recommended in this episode are: I Believe in the Holy Spirit by Yves Congar OP The Sanctifier by Archbishop Luis Martínez Summa theologiae (IaIIae, qq. 68-70) by St. Thomas Aquinas Catecheses on the Gifts of the Holy Spirit by Pope Francis In the School of the Holy Spirit by Fr. Jacques Philippe Five Books for Catholics may receive a com…

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Episode 57: Biblical Typology - Interview with Dr. Andrew Swafford 28:02

3M ago28:02

28:02

The books recommended in this episode are: A Father Who Keeps His Promises: God's Covenant Love in Scripture by Scott Hahn The Idea of Israel in Second Temple Judaism: A New Theory of People, Exile, and Israelite Identity by Jason A. Staples Jesus and the Last Supper by Brant Pitre Acts and the Isaianic New Exodus by David W. Pao God with Us: Encou…

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Episode 56: Devotion to Mary - Interview with Colin B. Donovan 34:49

3M ago34:49

34:49

The books recommended in this episode are: Our Lady of Fatima by William T. Walsh The Secret of the Rosary by St. Louis-Marie Grignion de Montfort True Devotion to Mary by St. Louis-Marie Grignion de Montfort The Glories of Mary by St. Alphonsus Ligouri Calls from the Message of Fatima by Sister Lucia of Fatima Five Books for Catholics may receive …

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Episode 55: Distributism - Interview with Alexander W. Salter 35:21

4M ago35:21

35:21

The recommended books for this episode are: The Servile State by Hilaire Belloc An Essay on the Restoration of Property by Hilaire Belloc An Outline of Sanity by G.K. Chesterton A Humane Economy by Wilhelm Röpke The Economics of the Free Society by Wilhelm Röpke Five Books for Catholics may receive a commission from qualifying purchases made using …

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Ep #11: Risk, Resilience, and Innovation in the African Venture Landscape with Daniel Novitzkas 48:34

4M ago48:34

48:34

In today's episode, we sat down with Daniel Novitzkas, co-founder of Specno. Daniel shares insights into the unique challenges and opportunities of building startups in Africa. He reflects on the success of small teams compared to larger ones–emphasizing the importance of high-performance culture and adaptability, and the need to crack the code of …

1
Paul Oettinger - Pals Brewing Company 42:35

4M ago42:35

42:35

In this episode of the podcast, I sat down with Paul Oettinger, co-owner of Pals Brewing Company located in North Platte. Paul's passion for brewing and dedication to his business is inspiring, and this conversation is a must-listen for anyone interested in the brewery business or entrepreneurship in general. He takes us on a journey of how he got …

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Episode 54: Eucharistic Ecclesiology - Interview with Richard G. DeClue, Jr. 24:02

4M ago24:02

24:02

The books recommended in this episode are: Corpus Mysticum: The Eucharist and the Church in the Middle Ages by Henri de Lubac SJ Called to Communion: Understanding the Church Today by Joseph Ratzinger Flesh of the Church, Flesh of Christ: At the Source of the Ecclesiology of Communion by Jean-Marie Roger Tillard Eucharist, Bishop, Church: The Unity…

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Ep #10: From Vision to Reality: Redefining Investment Opportunities in Africa with Mitchan Adams 55:27

4M ago55:27

55:27

In this episode, guest Mitchan Adams, an investor and venture builder who co-founded Ozow, shares his inspiring journey, his goal of transforming the startup ecosystem in South Africa through his venture builder model, and how his initial plan to leave the country led him to recognize the need for change within South Africa's business landscape. Li…

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Episode 53: Marion Montgomery - Interview with Michael M. Jordan 35:02

4M ago35:02

35:02

The books recommended in this episode are: On Matters Southern: Essays About Literature and Culture, 1964-2000 by Marion Montgomery Possum, and Other Receipts for the Recovery of "Southern" Being by Marion Mongomery Liberal Arts and Community: The Feeding of the Larger Body by Marion Mongomery Romantic Confusions of the Good: Beauty as Truth, Truth…

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Episode 52: Flannery O'Connor - Interview with Fr. Damian Ference 33:28

4M ago33:28

33:28

The books recommended in this episode are: The Complete Stories (also available for Kindle) by Flannery O'Connor Mystery and Manners: Occasional Prose (also available for Kindle) by Flannery O'Connor, seleceted and edited by Sally and Robert Fitzgerald The Habit of Being: Letters of Flannery O'Connor (also available for Kindle) by Flannery O'Connor…

1
Government agencies can teach us about customer experience w Stephanie Thum Ph.D. 37:44

5M ago37:44

37:44

- Stephanie, it is fantastic to see you. I am glad you finally made time for it. Welcome to the show. And congratulations on all your success with the show and your book and everything. - Sludge is a term that's new to me that you introduced into my lexicon. Think about it as friction, as mental, psychological friction when you're trying to get som…

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Episode 51: Easter 2024 19:50

5M ago19:50

19:50

Lent is just a preparation and spiritual warm-up for Easter. Now that it is Easter, it is time to get down to exercising the Christian life in full. It makes sense, therefore, to keep setting aside some time for reading about the mysteries we celebrate and how we can live them out. Here then are some books and music that might be helpful. For furth…

1
Episode 50: Holy Week 2024 20:27

5M ago20:27

20:27

Holy Week should be, insofar as possible, a time of recollection and prayer. To this end, reading one or other of the following books may be useful. It may help us enter more deeply into the mysteries we are celebrating and contemplating. Commentary on Saint John the Apostle and Evangelist: Homilies 48-88 by St. John Chrysostom What is Redemption? …

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Episode 49: Bach's Passions - Interview with Daniel R. Melamed 32:51

5M ago32:51

32:51

The books reviewed in this episode are: Hearing Bach's Passions by Daniel R. Melamed Lutheranism, Anti-Judaism, and Bach's St. John Passion: With an Annotated Literal Translation of the Libretto by Michael Marissen Bach in Berlin. Nation and Culture in Mendelssohn's Revival of the St. Matthew Passion by Celia Applegate Johann Sebastian Bach's St Jo…

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Ep #09: Challenges and Opportunities in African VC 58:15

5M ago58:15

58:15

In today’s episode, we talk about venture capital in Africa and how it differs from more established markets. We explore the need for a tailored approach to startup funding on the continent, the challenges of raising capital in Africa, the role of investors in supporting local entrepreneurs, and the potential for growth and innovation in African st…

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Episode 48: Genesis - Interview with Steve Ray 34:44

5M ago34:44

34:44

Genesis or Bereishis (“In the beginning”) is the first book of the Bible. It tells the story of creation and God’s covenants with the first men (1-11) and the patriarchs (12-50). It ends with the death of Joseph, who had brought to Egypt both his brothers and his father, Jacob. Many of the stories related in Genesis are amongst the most memorable o…

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Ep #08: Blockchain Solutions for Real Estate Transparency in Africa with Nnamdi Uba 37:29

6M ago37:29

37:29

Today’s guest is Nnamdi Uba, Co-Founder/CEO at Systemap by HouseAfrica. Nnamdi's entrepreneurial journey led him to leveraging blockchain technology to tackle land and property titling issues in Africa. Fueled by his passion for innovation and social impact, he joins the podcast to share the unique approach he is taking to address housing challenge…

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Unleashing the limitless potential of A.I. w Carrie Steyer 24:48

6M ago24:48

24:48

- Carrie, we've been trying to do this for a while. How are you? I'm doing well. It's good to see you again as well. Awesome. - Today, Jarrett looks at a purchase that changed your life in a positive way. What is that one purchase to you that was quite impactful? For me, it'll be the Alexa dot. At a smart oven. - Bob Greene: AI has the potential to…

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T&T Mobile Washing - The Follow Up Episode 22:48

6M ago22:48

22:48

In this episode, we catch up with Tyler Schake, owner of T&T Mobile Washing. Tyler was one of our early guests, and we're excited to hear about how his business has grown and changed since we last spoke. Tyler shares with us some of the challenges that come with running a growing business, including managing employees, updating systems, and embraci…

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Ep #07: Pioneering Venture Capital in Africa and Embracing Global Opportunity with Andrea Böhmert 1:02:28

6M ago1:02:28

1:02:28

Andrea Böhmert is a seasoned investor and High-Growth Enthusiast who has reshaped the narrative of venture capital in Africa. In this episode, Andrea shares her unconventional journey and the challenges she faced in establishing venture capital as a viable asset class in South Africa. From overcoming local investor reluctance to embracing failure a…

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Episode 47: Reading St. Thomas Aquinas for the First Time 21:37

6M ago21:37

21:37

The books recommended in this episode are: Saint Thomas Aquinas: The Person and His Work by Jean-Pierre Torrell OP Saint Thomas Aquinas: Spiritual Master by Jean-Pierre Torrell OP Thomas Aquinas: Selected Writings edited and translated by Ralph McInerny Commentary on the Gospel of John (vol. 1) (vol. 2) (vol. 3) by St. Thomas Aquinas Thomas Aquinas…

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The exciting, scary future of customer service? W Lucas Anderson 46:16

6M ago46:16

46:16

- Most contact centerings, customer service organizations have decided it is too inefficient, too expensive to get humans. The cheap and efficient way to scrub all the humanity out of them is to make them more bot like. Luke says the defaults may just very well be bots in the future. - Customer experience became a thing, I don't know, well over a d…

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Episode 46: Twentieth-Century Classical Music for Lent 23:47

6M ago23:47

23:47

The recordings recommended in this episode are of: Quatre Motets pour un temps de pénitence by François Poulenc Miserere by Henryk Górecki Triodion by Arvo Pärt Miserere and Videns Dominus by James MacMillan Symphony of Psalms by Igor Stravinsky Five Books for Catholics may receive a commission from qualifying purchases made using the affiliate lin…

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Ep #06: Grassroots Engagement for Scaling Your Start-up in Africa with Daniel Yu 50:23

6M ago50:23

50:23

Join Daniel Yu, Founder & CEO of Wasoko, as he shares the gripping narrative behind his unconventional journey from university to African entrepreneurship. In this episode, Daniel dives into the motivations driving his decision to pivot towards addressing the critical needs of African markets, emphasizing the importance of personal connections and …

1
Eternal truths in contact center networking w David Hadobas 33:35

6M ago33:35

33:35

David is the founder and CEO of a networking group. Perry: I can't believe it's now 2024. Has put me in touch with many wonderful people I now consider friends. We'll get to know you during the show. - CCNG is a networking group for blue collar contact center workers. How have you done it without commercials, ads, marketing? Enjoy the journey, beca…

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Episode 45 - Spiritual Discernment: Interview with Fr. Timothy Gallagher OMV 35:50

6M ago35:50

35:50

The books recommended in this episode are: Discerning the Will of God: An Ignatian Guide to Christian Decision Making by Fr. Timothy M. Gallagher OMV The Discernment of Spirits: An Ignatian Guide for Everyday Living by Fr. Timothy M. Gallagher OMV Spiritual Consolation: An Ignatian Guide for Greater Discernment of Spirits by Fr. Timothy M. Gallaghe…

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Ep #05: Could Blockchain Be the Answer to Startup Success in Africa? with Greg Schneider 53:46

6M ago53:46

53:46

Could blockchain be revolutionizing startups in Africa? Greg Schneider, COO at Empowa, dives deep into this topic, revealing the hurdles and opportunities in the continent's burgeoning entrepreneurial landscape. Empowa's mission to empower African families with climate-smart homes presents a unique approach to property development through decentral…

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