Best Cx Futurist Podcasts (2024)

1
Chaotic Change Mastermind Training 1:15:40

9d ago1:15:40

1:15:40

I am delighted to share news that the "Chaotic Change Masterclass Audiobook," (a $185 value) is now available for free download. Also, don’t forget to pre-order my book Chaotic Change. The book will be available for pre-order in May and full purchase in June 2024. Mastermind program link https://www.buzzsprout.com/2286805/14859270 The Masterclass M…

1
Chaotic Change Audiobook Introduction 16:27

15d ago16:27

16:27

I'm very excited to announce that we are on track to release both the book and the audiobook of chaotic change. The first week of June 2024. I have included a complete introduction of the audiobook for your listening. If you're interested in getting on the list for the book announcement please visit nickwebb.com, and click on the banner with the bo…

1
What trends are shaping customer experiences in 2024? 27:51

22d ago27:51

27:51

On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in leveraging customer data, the impact of AI on customer int…

1
How can employee-facing technology improve your customer experience? 24:32

2M ago24:32

24:32

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effectively and efficiently — in turn, increasing employee engagement and custom…

1
Chaotic Change - In Bookstores Worldwide June 2024 38:33

2M ago38:33

38:33

Chaotic Change is Coming... Are You Ready? Nicholas Webb's latest book, "Chaotic Change," serves as an essential playbook for CEOs, leaders, managers, and changemakers aiming to thrive amidst the turbulence of our times. This powerful guide addresses the volatile shifts occurring in the realms of disruptive innovation, the evolving workforce, lucid…

1
Empower Remote Teams, and Build an R2O strategy 27:26

3M ago27:26

27:26

"In 2024, the strategies for returning to the office (R2O) and effectively managing remote teams require precision and careful planning. In this podcast episode, I dive deep into the five crucial steps that leaders must take when managing remote teams and crafting a successful R2O strategy. These steps encompass equipping remote workers with the ne…

1
Let's Acknowledge That CX is Dead 16:50

3M ago16:50

16:50

Let's challenge the status quo! Focusing solely on Customer Experience (#CX) is no longer enough. To truly lead the market and deliver exceptional experiences, we must harness the superpower of Human Experience Innovation (HXI). It's about optimizing the entire experiential ecosystem - employees, vendors, and partners - to create truly exquisite ex…

1
Why you need a formal Human Experience (HX) Strategy 20:26

3M ago20:26

20:26

Why you need a formal Human Experience (HX) Strategy “let's use robots to handle non-human tasks, so that we can focus on enhancing human-centric ones” – Nick Webb In the age of Artificial Intelligence (AI), it's tempting to think that we should replace humans with robots across the board. And in some cases, that's indeed a valid approach – let's u…

1
In 2024, innovation is not just a choice; it's a mandate. 14:36

3M ago14:36

14:36

In 2024, innovation is not just a choice; it's a mandate. For over three decades, I've been advocating the transformative power of enterprise innovation. But today, more than ever, innovation is an imperative. My recommendation to clients is crystal clear: Make innovation a top enterprise priority. Develop and implement formal innovation strategies…

1
Cultivating Brand Authenticity 14:41

3M ago14:41

14:41

Cultivating Brand Authenticity – 5 Tips for Honest Customer Engagement In today's fast-paced and hyper-connected world, building a brand that resonates with customers goes far beyond having a great product or service. Authenticity is the key that unlocks genuine connections and fosters trust between brands and their audiences. Let's explore five es…

1
Has the time come to prioritize voice-first experiences? 31:14

4M ago31:14

31:14

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer interactions, increased efficiency and improved accessibility. With recent…

1
Tip #12 Why you need to diversify your revenue in 2024 16:49

4M ago16:49

16:49

In an era of rapid and relentless change, organizations are witnessing a significant transformation in their core revenue streams. To thrive in this evolving landscape, it's imperative to recognize the importance of identifying and capitalizing on new revenue opportunities. Diversifying revenue across multiple pipelines is no longer a strategy limi…

1
Tip #11: Evolve Remote Work Policies and Practices 18:45

4M ago18:45

18:45

The landscape of work has undergone a profound transformation, and it's here to stay. Despite the return of many employees to the office, organizations must continue addressing the challenges and opportunities presented by remote and hybrid work environments. In this episode of the Nick Webb Show, I offer five powerful recommendations for developin…

1
How to Make Your New Year’s Resolution a Reality 21:41

4M ago21:41

21:41

How to Make Your New Year’s Resolution a Reality Are you ready to turn your New Year's resolutions into concrete achievements in 2024? Join me in this special bonus episode of the Nick Webb Show, where I share valuable insights on how to transform your resolutions into reality. Select Goals That Truly Matter: Discover why it's crucial to choose res…

1
Get Fast, Fluid and Flexible 12:40

4M ago12:40

12:40

Embrace Technology: Leverage digital tools and software to automate processes, streamline operations, and enhance communication. Cloud-based solutions, project management apps, and collaboration platforms can improve efficiency and agility. Agile Frameworks: Implement agile methodologies like Scrum or Kanban in your project management processes. Th…

1
Unleashing the Power of Happiness as a Strategy in 2024 and Beyond 18:40

4M ago18:40

18:40

In today's fast-paced business landscape, the quest for success extends far beyond traditional metrics like revenue and profitability. The most forward-thinking organizations are realizing that their true wealth lies in the happiness and well-being of their employees. As we step into 2024 and beyond, there's a clear imperative to formalize happines…

1
The Power of Collaborative Ideation 20:33

4M ago20:33

20:33

In today's fast-paced business landscape, innovation is the lifeblood of success. Organizations that lead the way in their respective industries have one thing in common: a commitment to collaborative ideation. In this overview of The Nick Webb Show Podcast Episode Seven, we'll delve into the vital role that collaborative ideation plays in driving …

1
The Power of Data-Driven Decisions: 5 Tips for Success in 2024 and Beyond 15:11

4M ago15:11

15:11

The Power of Data-Driven Decisions: 5 Tips for Success in 2024 and Beyond In the ever-evolving landscape of business, adaptability and innovation have become essential for organizational success. One of the most transformative tools at our disposal is data. By harnessing the power of data-driven decisions, leaders can gain a competitive edge and na…

1
Thriving in 2024 14:16

4M ago14:16

14:16

Introduction In this article, we'll explore the key elements that distinguish the best leaders and organizations and delve into the strategies they employ to drive sustainable growth, foster customer happiness, and create a culture that attracts and retains mission-critical talent. Join me as we journey through these essential insights that will em…

1
Unlock the Power of Culture in 2024 and Beyond! 14:35

4M ago14:35

14:35

Attract, retain, and inspire mission-critical talent with Tip #4: Know Your Culture. In the ever-evolving landscape, traditional methods like employee satisfaction surveys fall short. Discover the essence of Human Experience Innovation, Happiness as a Strategic imperative, and the art of leveraging innovation pipelines for continuous insights. Elev…

1
Understand the Market Scape 14:54

4M ago14:54

14:54

In a world of hyper complexity, executives and leaders must broaden their horizons to stay competitive. Join me in this episode as we explore the significance of understanding the broader market scape. Gain the insights you need to thrive in today's fast-changing business landscape. Listen now! #FutureTrends #FuturistSpeaker #HealthcareFuture #Lead…

1
How to be Happy in 2024 14:35

5M ago14:35

14:35

In this episode, we're delving into the importance of happiness. Happiness holds a pivotal place in this series, and I'm here to explain why. Dispelling Myths about Wealth First, let's debunk a myth – wealth, fame, attractiveness, or job titles don't guarantee happiness. Many millionaires and billionaires aren't any happier than those with less wea…

1
Get Clear the Leadership Power of Clarity 13:09

5M ago13:09

13:09

In this foundational episode, Nick Webb unveils a critical insight: why many leaders remain stagnant by clinging to the notion that the future is inherently uncertain. Instead, he challenges you to embrace the blurred lines of uncertainty, revealing them as the source of innovation, growth, and enterprise happiness. Drawing from his bestselling boo…

1
Are these digital CX resolutions on your list for 2024? 20:49

5M ago20:49

20:49

On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing customer preferences, algospeak and more. Join us as we recap some of the a…

1
What do people get wrong about automation? 26:10

5M ago26:10

26:10

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies? Along the way, we wea…

1
How can start-ups achieve the same world-class customer experience as a Fortune 500 company? 26:44

7M ago26:44

26:44

On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's seamless, simple and positive. Join us as we discuss how the most success…

1
The Customer Experience Mindset in Collections 20:03

7M ago20:03

20:03

In this episode, Sidetrade’s Senior Customer Success Manager, Staci Cima discusses the idea behind adopting a customer experience mindset across the full Order-to-Cash cycle, but particularly as the foundation of your collections strategy. How do you collect and still practice customer centricity?By Sidetrade

1
Finance Transformation Trends Redefining How CFOs Think About the Future of Order-to-Cash 29:55

7M ago29:55

29:55

In this episode, Director of Digital Strategy & Innovation at Intentional Futures, Jessica Groopman discusses how finance transformation is a cultural shift in the business, including a greater investment not just in technology, but in people, process and data. Leaders approach finance transformation in a fundamentally different way: they start by …

1
How can brands rethink data security to maintain customer trust? 31:16

8M ago31:16

31:16

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of infor…

1
How can brands leverage innovation to recruit top-tier talent? 25:38

9M ago25:38

25:38

The job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position themselves as employers of choice. On this episode, we discuss talent r…

1
How do customer expectations change in difficult economic climates? 21:07

10M ago21:07

21:07

On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS International. Rising…

1
How can brands keep up with algospeak? 21:11

11M ago21:11

21:11

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice president and managing director of AI Data Solutions at TELUS Internatio…

1
A trailer for now: Questions for now - Compelling perspectives on digital CX 0:59

11M ago0:59

0:59

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX). Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed f…

1
The Impact of Credit Risk Management on CX & Collections 17:59

1y ago17:59

17:59

In this episode, Pre-Sales Solutions Consultant and credit risk management expert, Don Mills discusses how understanding risk early in the customer’s lifecycle can drive actionable insights downstream. Businesses that think about an integrated credit risk management and collections strategy and share interconnected data are having a significant imp…

1
Functional Fixedness, Innovation, AI and How Leaders Can Think Outside the Box 34:40

1y ago34:40

34:40

In this episode, Sidetrade’s UI/UX Researcher, Dr. Wolé Adaramoye discusses the concept of functional fixedness, inherent biases and how leaders can break away from the status quo to think differently, drive innovative thinking and problem solve with alternative approaches.

1
New Year, New CFO Focus on Operational Continuity, AI & Working Capital Management 15:47

1+ y ago15:47

15:47

In this episode, the Head of Global Presales at Kyriba, Tom Gavaghan discusses the CFO’s focus in the New Year on operational continuity, being more prescriptive, the convergence of finance and IT and how to leverage AI in working capital management.By Sidetrade

1
e-Invoicing Mandates & Frameworks 2023 Preview 14:37

1+ y ago14:37

14:37

In this final episode of 2022, Sidetrade’s AVP of Product Management for e-Invoicing, Bryan Pederson discusses how to prepare for global e-Invoicing mandates, if continuous transaction controls will come to North America, 2023 automation, technology and data trends, and how to avoid AP portal headaches in the New Year.…

1
Finance Transformation Pitfalls to Avoid in 2023 13:32

1+ y ago13:32

13:32

In this episode, Sidetrade’s Director of Customer Success, Andrea Baker discusses the five finance transformation pitfalls that teams need to avoid in 2023 – from investments in RPA only to relying on historical data and associating technology with headcount reduction.By Sidetrade

1
Order-to-Cash Predictions for 2023 8:24

1+ y ago8:24

8:24

In this episode, Sidetrade’s Order-to-Cash Specialist, Darrin Brown discusses the top predictions in the order-to-cash space for 2023, where CFOs are placing bets on spend, and how inflation and the current market climate will affect next year’s finance transformation projects.By Sidetrade

1
The Next Generation of Cash Application 15:30

1+ y ago15:30

15:30

In this episode, Sidetrade’s AVP of Cash Application, Kurtis Heister discusses some of the biggest challenges with the cash application process today, how technology has evolved from OCR to AI and collaborative intelligence, and a sneak preview into how Sidetrade is disrupting the cash application space.…

1
Uncovering Synergies Between AR & AP 18:12

1+ y ago18:12

18:12

In this episode, Head of Sales at OpenEnvoy, Bill Aston discusses the push-pull relationship between accounts receivable and accounts payable. The idea of bringing AR and AP together in the future requires a holistic approach - especially embracing changes in technology, processes and data with e-invoicing.…

1
The CEO-CFO Partnership and Driving M&A Success 12:13

1+ y ago12:13

12:13

In this episode, former CFO and current CEO of Brevis, Amit Dass discusses the important relationship between the CEO and CFO especially as CFOs are more involved than ever in every stage of the M&A process – from due diligence to integration.By Sidetrade

1
A CFO’s Guide to Cryptocurrencies, Blockchain & Digital Disruption 25:22

1+ y ago25:22

25:22

In this episode, Founder of Metafi, data scientist, cryptocurrency and tech investor and entrepreneur and published author, Peter Saddington discusses cryptocurrencies, blockchain and how enterprise CFOs and finance teams can begin thinking about these disruptive technologies to complement current financial networks and business models.…

1
The Future of e-Invoicing and the B2B Invoice Exchange Framework 22:25

1+ y ago22:25

22:25

In this episode, AVP of e-Invoicing at Sidetrade, Bryan Pederson and Founder and CEO of Receivable Savvy, Ernie Martin discuss the common pitfalls suppliers face with electronic invoicing, the strong correlation between e-Invoicing and DSO, and the joint effort of the Federal Reserve and the Business Payments Coalition in the U.S. to begin an opera…

1
From Digital to Finance Transformation 14:36

1+ y ago14:36

14:36

In this episode, Managing Director, Finance and Business Services Transformation at KPMG, Kim Huddle discusses the emergence of finance transformation to make changes and investments across people, process, technology and data to transform and evolve the finance department. Leading finance transformation organizations have a lower cost of doing bus…

1
Finance as a Strategic Advisor to the Business 15:19

1+ y ago15:19

15:19

In this episode, VP of Finance in SaaS, Carrie Gurowitz discusses the strategic advisory role of finance, how to scale a global organization, the implications of multiple entities from an M&A integration, the financial metrics to watch, and what to think about when you’re implementing systems and automation into your finance strategy.…

1
Matt Dixon on overcoming customer indecision 25:08

1+ y ago25:08

25:08

(Previously recorded as TELUS International Studios) Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer co…

1
Finance to Futurist FinTech Spotlight: QV Systems 21:36

1+ y ago21:36

21:36

In this special Finance to Futurist FinTech Spotlight episode, Founder & CEO of QV Systems, Daniel Layne discusses his FinTech origin story from innovating as a SaaS company to focusing on the B2B customer experience, building the network effect and leveraging prescriptive analytics to create a future-ready financing platform.…

1
Inflation-Proofing Through Receivables 13:51

1+ y ago13:51

13:51

In this episode, Director, Customer Success at Sidetrade Andrea Baker discusses best practices for finance teams to free up cash and fight inflation. Protecting and accelerating cash flow has never been so critical as bad debt risk and inflation are dramatically increasing everywhere. In today’s market climate, the cost of doing business is increas…

1
e-Invoicing Standardization, the Network Effect & Continuous Transaction Controls 24:20

2y ago24:20

24:20

In this episode, AVP of e-Invoicing at Sidetrade, Bryan Pederson and CEO and Chairman of the Board of OFS Portal LLC and Chair of PIDX International, Chris Welsh discuss a global initiative to improve the way buyers and suppliers transact on the open market, what global e-Invoicing standardization looks like, and the trends towards continuous trans…

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