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How do customer expectations change in difficult economic climates?
Manage episode 367395932 series 1751165
On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS International.
Rising inflation is making consumers think twice, and think differently, about their purchases. Likewise, many brands are working with tighter budgets, and facing heightened pressure as they strive to do more with less.
Join us as we look at where we are now and what brands can do to meet customer expectations today and well into the future.
Visit our website to learn more about TELUS International.
26 episodes
Manage episode 367395932 series 1751165
On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice president of customer experience innovation at TELUS International.
Rising inflation is making consumers think twice, and think differently, about their purchases. Likewise, many brands are working with tighter budgets, and facing heightened pressure as they strive to do more with less.
Join us as we look at where we are now and what brands can do to meet customer expectations today and well into the future.
Visit our website to learn more about TELUS International.
26 episodes
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