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Matt Dixon on overcoming customer indecision
Manage episode 338156090 series 1751165
Content provided by TELUS International. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TELUS International or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
(Previously recorded as TELUS International Studios) Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."
Leveraging a first-of-its-kind study that analyzed 2.5 million documented sales conversations through machine learning, Matt Dixon reveals that 56% of sales loss is actually caused by customer indecisiveness. Listen to the episode to gain more sales growth best practices to overcome indecision.
The JOLT Effect: How high performers overcome customer indecision is available for pre-order now.
Visit our website to learn more about TELUS International.
45 episodes
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Manage episode 338156090 series 1751165
Content provided by TELUS International. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by TELUS International or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
(Previously recorded as TELUS International Studios) Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: a long customer courtship that ends with an "I’ll think about it."
Leveraging a first-of-its-kind study that analyzed 2.5 million documented sales conversations through machine learning, Matt Dixon reveals that 56% of sales loss is actually caused by customer indecisiveness. Listen to the episode to gain more sales growth best practices to overcome indecision.
The JOLT Effect: How high performers overcome customer indecision is available for pre-order now.
Visit our website to learn more about TELUS International.
45 episodes
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Similar to Questions for now - Compelling perspectives on digital CX
Show notes are at https://stevelitchfield.com/sshow/chat.html
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continue reading
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…
continue reading
Big tech is transforming every aspect of our world. But how? And at what cost? This season of Land of the Giants – The Twitter Fantasy – will tell the story of Twitter (X) at a crucial moment for the platform, exactly one year after Elon Musk took over. Hosted by Vox senior correspondent Peter Kafka, the four-episode season will survey the company's outsize influence on politics and culture. How did Twitter become the Internet’s town square, for better and for worse? And where is it heading, ...
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