Best David Ezell Podcasts (2024)

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Ep. 237: Murli Buluswar | From Analytics to Outcomes: Creating Data-Driven Insights at Citi 49:29

15h ago49:29

49:29

How does democratizing intelligence enhance productivity and drive smarter decision-making? Murli Buluswar, Citigroup’s Head of Analytics for the US Personal Bank, joins host Rob Markey to explore Citi’s strategies for democratizing intelligence. Murli emphasizes building a conversational intelligence platform that enables proactive and reactive in…

1
Episode #62: Benjamin Vann, Founder of Impact Ventures 35:20

20d ago35:20

35:20

In this episode, I sit down with Benjamin Vann, the visionary founder of Impact Ventures. We dive into the challenges and opportunities of growing businesses in the wake of COVID-19, exploring how the pandemic has reshaped entrepreneurial landscapes. Benjamin shares his insights on why many founders rush into seeking funding and offers practical ad…

1
Ep. 236: David Tudehope & Joseph Michelli | “Zig When They Zag”: Macquarie's Customer-Centric Revolution 37:17

1M ago37:17

37:17

Episode 236: When telecom rivals offered lower rates and bigger networks, Macquarie bet big on customer loyalty—and won. David Tudehope, Macquarie Technology Group’s CEO, joins Rob Markey to discuss Macquarie’s competitive differentiator: a bold, customer-centric approach. David co-founded Macquarie to prioritize exceptional customer experience ove…

1
Ep. 235: Jon Freier | From Near Death to NPS Disrupter: T-Mobile’s Journey to Customer Leadership 35:34

2M ago35:34

35:34

Episode 235: In 2012, T-Mobile lost nearly two million customers. Its revenue fell precipitously. Its situation seemed hopeless. Then came a new CEO with an audacious plan and a penchant for F-bombs. Jon Freier, president of T-Mobile’s US Consumer Group, joins host Rob Markey to share his firsthand account of the remarkable corporate turnaround. Jo…

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Episode #61: Blake Mischley, CEO and Co-founder of MeetYourClass 25:03

3M ago25:03

25:03

Welcome to the latest episode of How To Ride A Roller Coaster! In this episode, David sits down with Blake Mischley, the CEO and co-founder of MeetYourClass. In a world where classmates are scattered across various social media platforms, MeetYourClass aims to simplify the process of connecting with your entire class through one profile. David and …

1
Ep. 234: Naiara De León & Madison Dyal Anderson | All Customers Just Want to Belong: What Defines an Inclusive Retail Experience? 32:17

3M ago32:17

32:17

Why do some retailers excel at creating a welcoming environment for a diverse customer base while others fall short? Bain & Company's Naiara De León and Madison Dyal Anderson discuss their research on how companies that excel in customer advocacy and inclusion consistently outperform their peers by a staggering 10 percentage points annually. Beyond…

1
Ep. 233: Eckhart Boehme | Uncovering Hidden Customer Needs: The Power of Jobs to Be Done 33:48

4M ago33:48

33:48

What if the key to creating truly innovative products and solutions lies at least as much in uncovering the deep emotional and attitudinal needs of your customers as in mastering technology? Eckhart Boehme, founder and managing director of Unipro Solutions, shares his approach to putting Clayton Christensen’s Jobs to Be Done framework into practica…

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Ep. 232: Matt Harris | When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality 29:37

4M ago29:37

29:37

Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more attractive insurance policies. As a result, Matt anticipates a shift in customer-company power dynam…

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Ep. 231: Fred Reichheld | Unleashing Earned Growth: The Referral Spectrum 35:40

5M ago35:40

35:40

Discover the engine of Earned Growth as Rob Markey and Fred Reichheld, Bain Fellow and "Winning On Purpose” author, hold a working session on how references and referrals significantly contribute to organic growth. Rob and Fred unearth the pivotal role that references and referrals play in propelling Earned Growth. They answer key questions such as…

1
Ep. 230: Tim Pernetti | A New Playbook: Reinventing the IMG Academy Experience 38:11

5M ago38:11

38:11

Why would a world-class sports academy invest in a student center, rather than more coaches, fancy equipment, or dorms? IMG Academy, a Florida boarding school, turns out some of the most successful college and professional athletes around. Its president, Tim Pernetti, led a massive cultural shift toward customer loyalty. Tim says IMG Academy used t…

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Episode #60: Jamie Dendy, Founder of Jamie Dendy Consulting 38:34

6M ago38:34

38:34

Join David Ezell as he sits down with Jamie Dendy, founder of Jamie Dendy Consulting. Jamie specializes in working with entrepreneurs, helping them scale their businesses, optimize their accounting practices, and develop strategic plans for long-term success. In this episode, Jamie discusses some of the most common challenges entrepreneurs face and…

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Ep. 229: Stan Swinton | Redefining Customer Centricity: What is the NPSx Framework? 24:23

6M ago24:23

24:23

How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive approach to customer experience extends beyond gathering feedback or managing customer journeys. Stan details Bain’s NPSx framework—com…

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Episode #59: Cary Prejean, Founder of Strategic Business Advisors 24:49

6M ago24:49

24:49

In this episode, David sits down with Cary Prejean, Founder of Strategic Business Advisors. Cary shares valuable insights on streamlining financial practices and setting businesses up for success. Whether you're a startup or an established business, this episode offers practical tips and strategies to enhance your financial management skills and dr…

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Ep. 228: Tony Ezell | Sustaining Success: How Customer Loyalty Drives Organizational Stability 28:03

6M ago28:03

28:03

How does a global medical technology company maintain customer focus while managing operational challenges during a pandemic? In this episode, Tony Ezell, executive vice president of North America and chief marketing officer for Becton, Dickinson and Company (BD), explores how integrating customer feedback into your business strategy can maintain—a…

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Ep. 227: Richard Watts | “Would You Do That to Your Mum?” The Simple and Powerful CX Litmus Test 34:39

7M ago34:39

34:39

How does an insurance industry leader integrate a simple yet profound question—Would you do that to your mom?—to transform customer service and decision making? In this episode, Richard Watts, board member at Farmers Insurance and former sales and service president at Progressive, discusses how asking this question improves business operations. He …

1
Episode #58: Andy Neary, Founder of Complete Game Consulting 38:48

7M ago38:48

38:48

In this episode of "How To Ride A Roller Coaster," David is joined by Andy Neary, founder of Complete Game Consulting. Andy, a former Professional Baseball Player and a two-time Iron Man finisher, is on a mission to help business and insurance professionals succeed in their careers and lives. Drawing from his experiences in professional sports and …

1
Episode #57: Kat Weaver, Founder of Power To Pitch 29:47

7M ago29:47

29:47

Join David Ezell as he sits down with Kat Weaver, founder of Power To Pitch, a company dedicated to helping entrepreneurs craft winning investor pitches. In this insightful episode, Kat shares valuable tips for navigating the fundraising process. Learn how to approach investor meetings strategically, understand the crucial elements of a pitch deck …

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Episode #56: Jeremy Ryan Slate, Founder of Command Your Brand 30:31

8M ago30:31

30:31

Welcome to another thrilling episode of "How To Ride A Roller Coaster" with your host, David Ezell. In this episode, David is joined by Jeremy Ryan Slate, the founder of Command Your Brand. Together, they delve deep into the world of podcasting. Jeremy shares his journey into the industry, offering insights into where the podcasting landscape is he…

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Ep. 226: Ruth Veloria | Purpose-Driven Progress: Helping University of Phoenix Students Succeed 31:44

8M ago31:44

31:44

How do the needs of students at for-profit, mostly online colleges differ from those of typical college students? They often require financial aid, schedule flexibility, and academic support that can go far beyond the norm of traditional higher education. In this segment, we explore why graduation rates have traditionally been quite low at these co…

1
Episode #55: Max Wieder, Co-Founder of Celcy 25:45

8M ago25:45

25:45

In this episode of "How to Ride a Roller Coaster," David Ezell sits down with Max Weider, co-founder of Celcy, a company that's changing the game with their Smart Oven & Freezer for Autonomous Cooking. Max shares the ah-ha moment that led to the creation of Celcy and discusses how their innovative technology is saving people time and energy in the …

1
Episode #54: Andy Williams, Founder of Momentum Collection 30:17

8M ago30:17

30:17

Join David Ezell as he sits down with Andy Williams, founder of Momentum Collection, a licensed marriage and family therapist, and men's coach. In this episode, they delve into the challenges of starting a business, the importance of consistency and hard work, and how Andy finds inspiration and energy through his connection with the outdoors. Wheth…

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Ep. 225: Jason Barro | Trapped: The Hidden Forces Behind Counterintuitive NPS Results 33:32

8M ago33:32

33:32

How do high-quality NPS benchmarks unlock strategic priorities and initiatives? What if your NPS data seems highly counterintuitive? For example, what if Detractors seem to be more loyal than Promoters? Host Rob Markey and Jason Barro, a partner at Bain & Company and the leader of Bain's NPS Prism benchmarking service, unpack this situation in the …

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Episode #53: Shane Mishler, COO of SD Tech 35:24

8M ago35:24

35:24

Embark on a transformative journey into the realm of Managed Service Providers (MSP) as David sits down with Shane Mishler, the Chief Operating Officer of SD Tech, a trailblazing MSP breaking conventional barriers in the tech support landscape. In this exclusive interview, Shane unveils the cutting-edge strategies and innovative solutions that rede…

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Episode #52: Aditya Varanasi, Co-Founder of Awarity 32:46

9M ago32:46

32:46

Join David in a compelling conversation with Aditya Varanasi, the visionary founder behind Awarity, a groundbreaking platform reshaping how businesses cultivate awareness without the high costs of conventional advertising. In this episode, they delve deep into the realm of marketing, exploring innovative ad targeting methodologies, cost-effective s…

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Episode #51: Mark Murphy, CEO of Northeast Private Client Group 40:50

9M ago40:50

40:50

Join David in an insightful conversation with Mark Murphy, CEO of Northeast Private Client Group, as they delve into the world of financial thinking for entrepreneurs. Mark shares a treasure trove of strategies and tactics aimed at creating passive income streams, allowing you to earn while you sleep. Discover invaluable insights on transitioning f…

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Episode #50: Damon Burton, Founder of SEO National 33:27

9M ago33:27

33:27

In this engaging podcast episode, David engages in an enlightening conversation with Damon Burton, the esteemed founder of SEO National, to unravel the complexities of Search Engine Optimization (SEO). Damon sheds light on crucial aspects of SEO strategies, providing valuable insights for both novices and seasoned professionals alike. Tune in as Da…

1
Episode #49: Cody Worsham, Chief Brand Officer of LSU Athletics 43:19

9M ago43:19

43:19

Join us in this insightful episode as we delve into the world of sports branding with Cody Worsham, the Chief Brand Officer for LSU Athletics. In this exclusive interview, Cody shares invaluable insights on the intricate process of crafting an iconic brand that transcends both sports and academia. We explore the dynamic challenges of managing brand…

1
Episode #48: Chris Knudsen, CEO of Stoic Yeti 34:42

9M ago34:42

34:42

Join us for an insightful conversation as David sits down with Chris Knudsen, the esteemed CEO of Stoic Yeti and a seasoned consultant with a wealth of experience. In this engaging interview, we delve into the world of consulting, uncovering valuable insights on professional growth, client acquisition strategies, and the art of excelling in the con…

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Ep. 224: Conny Kalcher | Stackable Strategies: Adapting an Iconic Toymaker’s Customer-Centricity to Zurich Insurance 36:44

9M ago36:44

36:44

From reshaping the playful culture of a global toy company to cracking the customer-centricity code at Zurich Insurance, how did Conny Kalcher manage the leap? Conny Kalcher, now the group chief customer officer at Zurich Insurance, has a rich history of pioneering customer-centric transformations. Conny introduced a swath of fresh perspectives and…

1
Nursepreneurs: Unlocking Opportunities Beyond the Bedside 20:51

10M ago20:51

20:51

In this inspiring episode of How To Ride A Roller Coaster, we sit down with Catie Harris, the visionary Founder and CEO of Nursepreneur. With her unwavering passion for nursing and an incredible mission to change the perception of healthcare, Catie has empowered thousands of nurses to venture beyond the hospital setting and monetize their invaluabl…

1
Leading by Example: A Conversation with Admiral Mike Manazir 43:27

10M ago43:27

43:27

In this episode, David sits down with the remarkable Admiral Mike Manazir, a distinguished graduate of Top Gun, retired two-star admiral, accomplished executive, and author. Together, they dive into the art of leadership and what it means to lead by example. Admiral Manazir shares invaluable insights on how to extract the full potential from your t…

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Ep. 223: Mark Slatin | The Trust Equation: How to Build Intimate Customer Relationships 32:05

10M ago32:05

32:05

Host Rob Markey welcomes Mark Slatin, CEO of EmpoweredCX, to dissect the intricate dynamics of trust within customer experiences. Drawing insights from real-world examples, they explore the role of product and service quality in establishing trust, the impact of reliability and consistency in decision making, and the potential pitfalls of self-orie…

1
Empowering Freelancers: A Conversation with Karl Swanepoel, Founder of Revolancer 23:01

10M ago23:01

23:01

In this engaging episode, we sit down with Karl Swanepoel, the visionary founder of Revolancer, a groundbreaking platform that is transforming the way freelancers operate and succeed in the gig economy. Join us as we delve into the innovative world of Revolancer and discover how it's simplifying the path for freelancers to expand their businesses b…

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Ep. 222: Fred Reichheld | Measuring Customer Loyalty: The Journey from Retention to Net Promoter to Earned Growth 34:34

11M ago34:34

34:34

In this episode, we launch our new show name: The Customer Confidential Podcast. We chose it after seeking lots of listener and guest input and believe that the new name better reflects the show’s mission—namely, to delve into untold stories of customer and industry transformations, sharing the journeys of both well-known and unsung heroes of custo…

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