Best Gainsight Podcasts (2024)

1
Leadership & Fatherhood - Insights from Nick Mehta CEO of Gainsight 43:00

18d ago43:00

43:00

We would love to hear from you, send us a text! Ever wondered how the CEO of a major tech company balances the intense demands of running a business with the equally challenging task of parenting? On this episode of MasterStroke with Monica and Sejal, they sit down with Nick Mehta, CEO of Gainsight, to explore his heartfelt journey of navigating bo…

1
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 45:14

3d ago45:14

45:14

Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…

1
Authenticity in Brand Marketing 30:56

3d ago30:56

30:56

We would love to hear from you, send us a text! Get ready to be amazed by the brilliance of a marketing genius! Emma McIlroy, the founder of Wildfang, joins Monica and Sejal to share her incredible journey from Cambridge University to establishing Wildfang, a groundbreaking gender-fluid clothing brand. They discuss how her experiences at Nike and B…

1
#196 CEO and Co-Founder Braze, Bill Magnuson: Principles of Change 57:12

4d ago57:12

57:12

Guest: Bill Magnuson, CEO and co-founder of Braze The deployment of smartphones around the world was more impactful than any other technology to date, says Braze CEO Bill Magnuson — and that has big implications for emerging fields like generative AI. “If we get to the point where they [LLMs] really can be useful, human-like companions ... they wil…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 50:25

10d ago50:25

50:25

Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…

1
#195 CEO Salesforce AI, Clara Shih: Above the Clouds 45:02

11d ago45:02

45:02

Guest: Clara Shih, CEO of Salesforce AI In 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling…

1
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 43:37

18d ago43:37

43:37

Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…

1
#194 CEO and Founder Sunshine, Marissa Mayer: Innovative Instincts 1:25:50

18d ago1:25:50

1:25:50

Guest: Marissa Mayer, CEO and Founder of Sunshine and former CEO of Yahoo When Marissa Mayer was first hired as the CEO of Yahoo, the company had lost nearly a quarter of its workforce in the preceding six months. Early on, she was chatting with employees in the cafeteria and one of them got her attention by smacking her tray. “Is it go time?” he a…

1
Transforming Retail Through AI with Former Giant Eagle EVP & CIO Kirk Ball 28:15

23d ago28:15

28:15

On the 41st episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Kirk Ball, former EVP & CIO of Giant Eagle. Giant Eagle is one of the largest regional supermarket chains in the United States, with over 37,000 employees and more than $11 billion in annual revenue. In this c…

1
The Generative AI Primer for CSMs | Episode 055 43:50

25d ago43:50

43:50

Send us a Text Message. In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in …

1
Personal Infrastructure - life hacks 27:02

25d ago27:02

27:02

We would love to hear from you, send us a text! Infrastructure in business is very much like our ability to plan for expansion and the ability to properly scale. What about our personal infrastructure? Monica and Sejal share their practical life hacks and invaluable tips to balance demanding schedules both at home and work. We kick things off by di…

1
#193 Former CEO Nextdoor, Sarah Friar: Four Circles 1:17:17

25d ago1:17:17

1:17:17

Guest: Sarah Friar, former CEO of Nextdoor Sarah Friar has worked with some of the top leaders in Silicon Valley, including Salesforce CEO Marc Benioff, Walmart CEO Doug McMillon, Block CEO Jack Dorsey, and most recently Nextdoor founder Nirav Tolia, who just replaced her as CEO in May. And one of the things that sets top performers apart from the …

1
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 42:29

1M ago42:29

42:29

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificia…

1
Mold of A Leader 26:50

1M ago26:50

26:50

We would love to hear from you, send us a text! Mold of A Leader What are your guiding principles, rally cry, north star? How do you show up as a leader? Are your leadership values authentic to who you are as a person? Join us as Monica and Sejal share their leadership values and principles and what they admire in a leader. They will break down the…

1
#192 CTO and Co-Founder Discord, Stanislav Vishnevskiy: Ship It 1:03:34

1M ago1:03:34

1:03:34

Guest: Stanislav Vishnevskiy, CTO and co-founder of Discord For many years, the conventional wisdom was the gaming was not social because it was something you usually did at home. “But people who play games are often the most social,” says Discord CTO Stanislav Vishnevskiy. “They’re spending 10, 20 hours with other people online, hanging out.” As a…

1
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 57:54

1M ago57:54

57:54

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podc…

1
How to Own Your Career - 18:07

1M ago18:07

18:07

We would love to hear from you, send us a text! “I don't think that I have ever been given a promotion without asking for it…” Whether you're a seasoned professional or still rising through the ranks, this episode arms you with practical insight to steer your career toward success. Monica and Sejal discuss how to strategize and initiate asking for …

1
#191 CEO and Co-Founder Intercom, Eoghan McCabe: Second Beginning 59:16

1M ago59:16

59:16

Guest: Eoghan McCabe, CEO, Chairman, and Co-Founder of Intercom “We are not ready for the degree to which our world is going to change,” says Intercom CEO Eoghan McCabe, “in insane and incredible ways.” When he co-founded the company in 2011, the Irish-born entrepreneur was making it easier for companies to offer human customer service to their cus…

1
State of the Industry and Promise of AI with Jeff Heckler | Episode 052 34:17

2M ago34:17

34:17

Send us a Text Message. Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - W…

1
Pitching - It's About Connection 25:53

2M ago25:53

25:53

We would love to hear from you, send us a text! It’s how you make them feel! Pitching isn't just about selling products; it's about selling ideas, visions, and, ultimately, yourself. People do business with other people. There is a personal element to everything that we do. Find the shared interest, capture attention! Join hosts Monica Enand and Se…

1
#190 Co-Founder Cost Plus Drugs, Mark Cuban: Mavs to Meds 46:33

2M ago46:33

46:33

Guest: Mark Cuban, co-founder of Cost Plus Drugs and costar, Shark Tank “I just love to compete,” says Mark Cuban. “And the day I stop is the day I’m dead.” Previously the co-founder of MicroSolutions and Broadcast.com, Cuban is probably best known to the public today for competing with the likes of Daymond John and Barbara Corcoran on the reality …

1
Selling The Wonder weeks the sale story of Xaviera Plooij's Strategic Exit 45:07

2M ago45:07

45:07

Welcome to another episode of The Big Exit Show, where we delve deep into the heart-stopping world of entrepreneurship and the bittersweet symphony of company sales. We have an absolutely thrilled to have an exceptional entrepreneur, a visionary who turned a family legacy into an international sensation—Xaviera Plooij, the force behind The Wonder W…

1
Supercharging Enterprise Operations with AI with Lexmark Global CTO & CIO Vishal Gupta 25:24

2M ago25:24

25:24

On the 40th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Vishal Gupta, Global CTO & CIO of Lexmark. With over 9,000 employees in 170 countries, Lexmark is a global technology company specializing in printing solutions and cloud-enabled IoT imaging technology. In thi…

1
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 51:13

2M ago51:13

51:13

Send us a Text Message. Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Carin…

1
Dear Mom -The Mother Daughter Episode 39:59

2M ago39:59

39:59

We would love to hear from you, send us a text! We are celebrating all things Mom on this special MasterStroke Mother’s Day episode, and ‘the daughters have taken the mic. Join Marisa Natarajan (Monica's daughter) and Raina Pietrzak (Sejal’s daughter) as they put their moms in the hot seat. This is an intimate and meaningful mother daughter convers…

1
#189 Co-Founder Watershed, Taylor Francis: Worthy Missions 1:00:03

2M ago1:00:03

1:00:03

Guest: Taylor Francis, co-founder of Watershed One day when he was 13, Taylor Francis walked out of the movie theater, and he was pissed off. He had just seen Al Gore’s documentary An Inconvenient Truth and internalized a “generational call to arms, that my parents had screwed our generation” by causing the climate crisis, he says. 14 years later, …

1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 32:15

2M ago32:15

32:15

Send us a Text Message. As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader …

1
Tactics & Tools - Time Boxing 22:45

2M ago22:45

22:45

We would love to hear from you, send us a text! Work can expand to fill the time… A critical management tool for every busy executive is the practice of Time Boxing. The act of compartmentalization or boxing out time in calendar to focus on a specific task is a survival tactic for everyone juggling the demands of work and family. Co-hosts Monica En…

1
#188 CEO and Co-Founder Synthesia, Victor Riparbelli w/ Josh Coyne: Gorilla in the Room 59:27

2M ago59:27

59:27

Guests: Victor Riparbelli, CEO and co-founder of Synthesia; and Josh Coyne, partner at Kleiner Perkins When Victor Riparbelli wants to learn something, he’ll start with a YouTube video or a podcast: “I maybe buy the book on Amazon as like the fifth step,” the Synthesia CEO says. His company is trying to change the text-first (or text-only) way info…

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Empowering Teams Through AI Skills Enablement with LexisNexis Chief Information Officer Reena Tiwari 25:26

2M ago25:26

25:26

On the 39th episode of Enterprise Software Innovators, host Evan Reiser (Abnormal Security) talks with Reena Tiwari, Chief Information Officer of LexisNexis. With over 10,000 employees in over 160 countries, LexisNexis is the global leader in tooling and resources for legal research, boasting the world’s largest database for legal and public record…

1
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049 40:11

2M ago40:11

40:11

Send us a Text Message. Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building dig…

1
Building Teams- Dynamic Hiring Processes 26:47

2M ago26:47

26:47

We would love to hear from you, send us a text! Culture add, not culture fit? Is your hiring process static or dynamic? Just as business continuously grows and evolves to meet changing industry and client needs, so should the process for hiring evolve and adapt for organizations to remain relevant. In this episode of MasterStroke, co-host Monica En…

1
#187 President & COO of AG1, Kat Cole: Wings to Supplements 1:00:22

2M ago1:00:22

1:00:22

Guest: Kat Cole, COO of Athletic Greens You can’t make smart decisions if you don’t know the truth — the “true truth,” as Athletic Greens COO Kat Cole puts it. “As you get bigger and you have success, innovator’s dilemma, you end up talking to yourself instead of really being rooted in what’s going on.” That’s why she has embraced the anxiety of th…

1
The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048 58:20

2M ago58:20

58:20

Send us a Text Message. Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of…

1
Building Legacy - K1 Investment Management, Hasan Askari 28:30

2M ago28:30

28:30

We would love to hear from you, send us a text! “How does an investor evaluate a company?” Managing Partner of K1 Investment Management, Hasan Askari joins us to answer that question. In this episode of the MasterStroke podcast we share critical elements that investors like K1 look for in a company. “I love working with founders, they are looking t…

1
#186 COO Asana, Anne Raimondi: Recovering Perfectionist 1:06:26

2M ago1:06:26

1:06:26

Guest: Anne Raimondi, COO and Head of Business at Asana Asana COO Anne Raimondi feels pressure to perform in her job “every day, all the time.” But that pressure doesn’t come from her fellow executives; she imposes it on herself, trying to think carefully about how much each of her decisions will impact her team. “I have a lot of privilege and choi…

1
AI and the Future of Insurance with Travelers EVP and Chief Technology & Operations Officer Mojgan Lefebvre 23:49

3M ago23:49

23:49

On the 38th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Mojgan Lefebvre, EVP and Chief Technology & Operations Officer of Travelers. Travelers is a Fortune 500 insurance company offering a range of insurance products to customers across the globe. With over $41 bil…

1
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047 50:18

3M ago50:18

50:18

Send us a Text Message. Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she has been a staple in the CS community and consistently produces fantastic content that we all benefit from! In this episode, we get into: Irit’s days at the early-stage Gainsig…

1
Navigating Private Equity and the Art of Relationship Building with K1 Managing Partner Hasan Askari 33:18

3M ago33:18

33:18

We would love to hear from you, send us a text! “ She had a small business, we had a small business. We were both founders trying to create something out of nothing with dreams to take over the world.” Dive into the world of private market investing with our special guest Hasan Askari, Managing Partner at K1 Investment Management. In this insightfu…

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Navigating Private Equity with Hasan Askari, K1 -Trailer 0:30

3M ago0:30

0:30

We would love to hear from you, send us a text! Georgianna Moreland - Executive Producer; Matt Stoker & Georgianna Moreland - EditorBy Georgianna Moreland

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#185 CEO and Founder Netskope, Sanjay Beri: The Trenches 54:32

3M ago54:32

54:32

Guest: Sanjay Beri, CEO and Founder of Netskope “You can be waiting your whole life to do something, and then your life’s over,” says Sanjay Beri. After nine years at Juniper Networks, he left his comfortable job, moved his family to a house with a pricier mortgage, and launched the cloud security firm Netskope. His entrepreneurial story would make…

1
Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046 39:43

3M ago39:43

39:43

Send us a Text Message. Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the platform they've built, AI, scorecards and more! Unfortunately, my audio/video didn't record - so you'll here me narrating the episode - but it's kind of fun to switch formats up …

1
AI, Macro Trends, Innovation and Ethics 32:41

3M ago32:41

32:41

We would love to hear from you, send us a text! “There is no such thing as timing the market…no one can time the market” In this episode of MasterStroke, hosts Monica Enand and Sejal Pietrzak discuss the unpredictability of market timing, trend creation and positioning oneself to capitalize on that. They will explore the benefits of first mover adv…

1
AI -Intersection of Innovation and Ethics: Trailer 0:34

3M ago0:34

0:34

We would love to hear from you, send us a text! Georgianna Moreland - Executive Producer; Matt Stoker & Georgianna Moreland - Editor

1
#184 Former CEO and Co-Founder Sun, Scott McNealy: In the Piñata 1:18:03

3M ago1:18:03

1:18:03

Guest: Scott McNealy, former CEO and co-founder of Sun Microsystems & co-founder of Curriki Scott McNealy never wanted to be CEO of Sun, and in his 22-year tenure before selling to Oracle, he knows there were times he failed to execute, or to rein in the once-iconic Silicon Valley firm’s worst impulses. But like his pro golfer son, Maverick, Scott …

1
Selling TAPPwater, TAPPing into Success Magnus' Journey from Start-up to Big Exit 39:41

3M ago39:41

39:41

Today’s episode, is a fascinating tale of ambition, strategy, and the significance of timing in the business world. With us are our insightful guest, Magnus Jern from TAPP Water. Magnus, a serial entrepreneur with a tech and human-centric design background, took the challenge of changing consumer behaviour head-on with the creation of TAPP Water. A…

1
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045 55:18

3M ago55:18

55:18

Send us a Text Message. Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...and I couldn't agree more. I wouldn't say that I've known Rob for a very long - but the time we've spent both on Zoom and in-person has always been extremely high-quality, funny, impactful,…

1
Managing Up 22:00

3M ago22:00

22:00

We would love to hear from you, send us a text! Everyone has to Manage Up! Discover the inner working of leadership transparency in this episode of the Masterstroke podcast. Hosts Monica Enand and Sejal Pietrzak dissect the vital role of communication in leadership and how to fine tune the flow of information between a CEO and their Board of Direct…

1
#183 CEO and Co-Founder Harness, Jyoti Bansal: Three-Layered Cake 59:28

3M ago59:28

59:28

Guest: Jyoti Bansal, CEO and co-founder of Harness Cisco bought Jyoti Bansal’s first company AppDynamics for $3.7 billion, making him a very wealthy man. But after two African safaris, a week of Michelin-starred meals in Tokyo, and more adventures all around the world, he realized that spending his money didn’t truly make him happy. After some soul…

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Empowering Your Enterprise Through Generative AI with Asana CIO Saket Srivastava 28:25

3M ago28:25

28:25

On the 37th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Saket Srivastava, CIO of Asana. Asana is a leader in project management platforms, allowing teams to stay organized, communicate effectively, and achieve their project goals efficiently. Asana has more than 13…

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