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Learn how to scale your business through your HUMAN capital. Each week, Master Coach and Leadership Expert, Kris Plachy will share simple practices you can implement as a business owner and leader to improve how well your HUMAN capital delivers results. Whether you're just building your business or have been in business for some time, Kris will offer insights that help you determine who to hire, who to fire, how to get the most out of your team efforts and how to help yourself become a more ...
 
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When you have someone on the team who isn’t performing, there’s a gap between the outcome you expect and the results you’re getting. Here’s the formula for fixing that problem. What you'll find in this episode: Reason 1 that performance problems occur – The expectation was not clear. Reason 2 that performance problems occur – You’re not holding ...…
 
If you’re a CEO, you’ve got to get good at being able to fire someone. You don’t have to love it. It’s a superpower, and once you have it, you won’t feel bound by someone’s poor performance again. What you'll find in this episode: There should always be an evaluative measure, that’s outside your opinion of someone, that helps you know if this p ...…
 
Being able to give feedback for a female entrepreneur is not negotiable. You HAVE to get good at this. Here is what your responsibility is and a few tools to help you improve at this critical skill. What you'll find in this episode: Your only responsibility in regard to feedback is just to give it. Don’t give it when you’re angry or don’t have ...…
 
Kris talks with Kim Hall, founder of Physio2U, the largest in-home physical therapy company in Western Canada. As a trained physical therapist, Kim has worked hard to develop her business acumen and her leadership and entrepreneur skills. What you'll find in this episode: 1) What Kim’s business growth has required she learn about herself. 2) Ad ...…
 
Leaders today are so fearful of confrontation and giving feedback that they’re not holding employees accountable. Here’s the big mistake we all make, and how to keep it from being a drag on your business. What you'll find in this episode: Accountability is your ability to account for someone else’s ability. If we, collectively, as business lead ...…
 
Gossip is “talking to anyone about anything who doesn’t have any control to solve it.” It’s destructive to your business, and here are the foundational tools you need to fix it. What you'll find in this episode: Why you have to know what your values are in your business. Listen to the previous podcast called “Entrepreneurial Values” here. The i ...…
 
If you feel exhausted and impatient, it could be burnout. But your burnout is not because of your business. Burnout comes from your brain. Here are 5 things that are likely causing your burnout. What you'll find in this episode: Burnout comes from your brain, and your body follows your brain. What are you indulging in your mind? Another cause o ...…
 
Kris talks with Eleanor Beaton, founder of Fierce Feminine Leadership, an organization that helps ambitious women develop the confidence, presence, political savvy and influence they need to smash the glass ceiling. What you'll find in this episode: One of the most important factors for a leader is embarrassability. What Eleanor thinks makes a ...…
 
We recently looked at when to fire a team member. This episode is about when NOT to fire a team member. It’s a step by step thought process and it’s NEVER easy. What you'll find in this episode: First, you have to do the audit. Second – question your reason. Are you in a position of emotional reaction to what someone is doing? Third – ask your ...…
 
Finish this sentence – “I will finally feel relief when …” What is that “thing” that, when finally achieved, will cause the overwhelm and stress to end for you? Good news! Here’s how to feel the joy sooner rather than later. What you'll find in this episode: Relief doesn’t come from the “thing,” it comes from the way that you think. If you’re t ...…
 
Here are the basics you have to have in place in order to know when to fire someone and when NOT to fire someone. What you'll find in this episode: #1 – Set clear expectations. #2 – Review their work. #3 – Give them feedback. The way you know it’s time to fire is you’ve set the expectations, you’ve reviewed their work and given them the feedbac ...…
 
Are you having unsupervised thinking? You’re not alone. Many of those thoughts are probably negative in some way. Here’s a list of thoughts you can think instead. What you'll find in this episode: Your business is hard because YOU THINK IT IS! Things to think instead: I’m getting better at it every day. Look at what I’ve built. I’m in the proce ...…
 
Typically, it’s a bad idea to make assumptions. But in this one case, I want you to always assume this one thing! It will be better for you, your business and your employees. What you'll find in this episode: Always make this assumption – when someone on your team doesn’t do what you want, I want you to assume it’s your responsibility. When we ...…
 
If you are a female entrepreneur, and you’re either in, or considering getting into, a partnership or working relationship with your spouse, there are some absolute fundamentals we need to address. What you'll find in this episode: 1) A marriage operates very differently than a business. 2) You need to have clearly defined roles in the business ...…
 
There’s a misguided belief among entrepreneurs that team building should be fast and easy and that you shouldn’t have to slow down to do it. However, if you’re trying to cut corners here, it will be obvious in your outcomes. What you'll find in this episode: Do you feel like Kris’ client? “I feel like adding people to my business is slowing me ...…
 
What do your employees say about working for you? Do they say, “she’s a beast” or do they say, “I feel like I won the lottery”? Here are some things to consider when thinking about your employees’ experience of working with you. What you'll find in this episode: If you treat your employees like you treat your clients, you’re going to get the mo ...…
 
Kris talks with Ruthie Schulder, CEO of The Participation Agency and one of Inc. Magazine’s top 100 female founders. Here she shares many of the challenges she has faced managing people and one thing people need to know in order to have the best chance at succeeding. What you'll find in this episode: What Ruthie believes was the most startling ...…
 
These are the five key relationships every female entrepreneur has. And as she scales her business, she may find that one or more of these becomes an issue. That’s totally normal and part of the process. Here's what to do. What you'll find in this episode: The five key relationships are with: time, money, your team, your business, and yourself. ...…
 
What’s your vision for your business? Do you have to look it up - or is it short and sweet and fits on a bumper sticker? Here are some tips for what your vision statement should look like and how to create one. What you'll find in this episode: How I came up with my vision “sentence” - “She changed the way that people think.” Examples of some g ...…
 
Once you reach that one-million-dollar mark, you can’t rely on revenue to tell you how well you’re doing as a leader. You have to start using other methods that create a foundation for how you scale, manage and grow your business. What you'll find in this episode: Most of us hit points where our revenue exceeds our ability to scale and overwhel ...…
 
Values are the rudder for your business and have to be an extension of you. There are no right or wrong values. They just need to be honest, because values determine who you hire. What you'll find in this episode: Start by asking yourself, “What do I value in other people?” Do a brain dump. Start big and pare it down to three. What happens when ...…
 
As an entrepreneur, your brain is the directional force for everything that does or does not happen in your business. If your brain gets messy and cluttered, so does your business. Let’s do a little brain-keeping today! What you'll find in this episode: The Thought Model and how it affects your ability to grow and love your business. How decisi ...…
 
Kris talks with Jennifer Hood, owner and director of Jump Gymnastics. Jennifer was exhausted and struggling with performing most of the roles in her business. Now that has turned around and Jen shares advice on how she was able to maximize results with people. What you'll find in this episode: The first thing that Jen learned that helped her be ...…
 
What’s your relationship with money? There’s no right or wrong way to think about it, but the way we think about money does impact the results that we get related to money. What you'll find in this episode: Be clear about why you started your business. What is your relationship with your money? Do you have symptoms of reverse entitlement? Exerc ...…
 
When some of the habits we have with our families come into our business, it can lead to problems. If you have people on the team who've been with you a while, listen to this for some quick and simple advice. What you'll find in this episode: Your business is there to make money and serve a purpose. It’s not there to be an employer. Your busine ...…
 
As your business grows, you’ll need to hire people to do some of the things you used to do. The first, and most important, step is to create a job description for the role. Here are some key steps in that process. What you'll find in this episode: First, define the purpose of the job. Make a detailed list off all the things you want this positi ...…
 
Kris talks with Angela Kim, founder and owner of Savor Beauty. They discuss what motivates Angela and what has been the most challenging aspect to growing and scaling her business. Angela Jia Kim’s passion for beauty began with her mom. “Koreans are obsessed with their skin, and my mom always had something new sent over from her sisters in Seou ...…
 
As a visionary, you have tons of ideas all the time. But in order to up-level your business, you have to focus on your zone of genius instead of your zone of excellence. Here’s how. What you'll find in this episode: When you grow and become more successful, your discipline with your brain has to increase. Identify your revenue goal for the year ...…
 
In order to move past those stuck spots as an entrepreneur, you have to be willing to work on yourself. You need to do some stretch assignments in your mind about what’s next. Here is a series of questions I’d like you to think about as a woman who is leading a business and a team. What you'll learn from this episode: Who are you in this role a ...…
 
Kris talks with Laura Patrick, founder of Kids Physio Group. They discuss what it’s like being a solopreneur with one location and evolving into a leader managing five clinics and 35 employees. Laura Patrick (nee Turner) was born and raised in North Vancouver, BC Canada. She is the founder and owner of Kids Physio Group - Canada's largest chain ...…
 
There are several qualities that drive you and your entrepreneurial spirit. Here are some suggestions for avoiding wasting your brain space and your time dragging people along because they can’t handle working with you. What you'll learn from this episode: Founders have high expectations and low tolerance for mistakes. They’re incredibly genero ...…
 
Thinking about your employees as human capital instead of an incurred expense will totally change the way you run your business and the results you achieve. What you'll learn from this episode: Capital is the assets that add to the long-term wealth of a company. Instead of thinking of someone as an expense you need to incur, think of them as an ...…
 
I coach female entrepreneurs and help them overcome their challenges. I have found that there are five key things that entrepreneurs struggle with. Here they are - along with their solutions. What you'll learn from this episode: The first challenge is failure to lead. Second is failure to define the game. Third, not having very clear expectatio ...…
 
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