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This Is CX

Paul Hagen, Mike Manfredo

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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
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Tom Price trawls through the Amazon purchase histories of a variety of comedians. Everything you’ve ever bought on that website is on record - it's the true story of who you really are. Expect in-depth discussion of powdered peanuts, dog costumes, utility belts and books that claim you can change your life by improving your handwriting. And lots more. Hosted on Acast. See acast.com/privacy for more information.
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Award-winning comedy panel show hosted by Danielle Ward, with team captains Margaret Cabourn-Smith and Michael Legge and amazing special guests. In it, two teams work out the right thing to do in strange scenarios and scary situations which range from the everyday to the weird and extreme. Don't feel you have to start at the beginning - we'd suggest you start with the most recent series then work backwards! Hosted on Acast. See acast.com/privacy for more information.
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This is a podcast by the Centre for Higher Education Research and Evaluation at Lancaster University. Higher Education Researcher features short interviews with current and past doctoral students, staff, and guest scholars to talk about their current interests, research, and thinking.
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Here we are then - the end of series 8! And what a way to climax with Stephen Merchant. Perfect sentence, that. Enjoy another romp through a purchase history which takes in toilet brushes, tiny planes and huge tv shows. As ever check out our socials for some video bits, and we're thrilled to announce some LIVE SHOWS happening this September. Click …
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Look everyone it's the brilliant Katie Norris! Funny, feline friendly and frank - it's another glorious fact finding memoir involving a lot of products bought on Amazon. Highlights this week include a cage, a map and a wand. And much, much more. Katie is doing Edinburgh this year so if you're up there make sure you check out her show. She's ace. Lo…
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It's Dr Ranj look! And he's only gone and allowed us to have a nose through his Amazon purchase history. Prepare for a story of medicine versus art, hair versus grooming and why Shane Richie loves Dick. SO much you'll love in this episode, which will shortly be up on our YouTube channel - check it out, yeah? Please subscribe while you're there. It'…
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This week it’s the turn of superstar radio DJ Kat Shoob to let her co-host, and host of this podcast, Tom Price into her Amazon account. Prepare yourself for stories of unread books, crystals and a seriously neglected telescope. Also - and this is a first - an actual Spice Girl pops up at the end. It’s very exciting. Clips heading up on our YouTube…
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Every now and again reality tv brings us a star. Your Hammond, your Rylan, your Science. This year's absolutely premier league addition to the world of tv entertainment is Paul Gorton, AKA Paul off of Traitors. If you didn't see Traitors, you're still going to love this episode, NB. This is the Amazon Purchase story, then, of a working class guy wh…
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Hello you nosey bunch. Fancy having a look through another person's Amazon account so you can find out all about them, do you? Fair enough. Welcome back. This week it's the turn of comedian and writer Sofie Hagen, who opens up their account to reveal a history of fringe cutters, water sprays and a fairly substantial addiction to Westlife. Sofie is …
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Another week, another audio tour of a human being's Amazon account. This week that human being is the wonderful Marcus Brigstocke, whose shopping habits reveal stories of ski jumps, tightropes, jazz and chameleons. It's quite the conversational hit list. Clips from this episode are already available over on our TikTok, our Insta and also our YouTub…
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Another dive into an Amazon history - this week the actor, comedian and writer Joe Tracini. At times this isn't an easy listen - Joe has Borderline Personality Disorder, something which he has talked about at length over recent years. There's also a heartbreaking and incredibly powerful new documentary which Joe has just released about this - it's …
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Hello Toasters Welcome back to more Amazon snooping. This week we're up to our elbows in Josh Widdicombe's shopping history. With items such as Jonathan Creek, bog brushes and wastepaper bins it's little wonder we end up exploring the classic topics such as when you know it's time to leave an area, and how best to bribe a child. If you enjoyed this…
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Hello again and welcome back for another blitz through someone's private purchase history. It's snooping, sure, but it's also an autobiography so it's FINE to nose, ok? This week the comedian Aurie Styla drops by to tell us about the worst uni corridor mates, the best way to play computer games and the discussion you've all been waiting for: can yo…
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All the way from New York to Taskmaster, Desiree is one of the most popular comics in the UK right now. Funny, honest, and with quite possibly the best laugh we've had on the show ever, this is a belter of an episode. For extra bits and bobs head over to our Patreon, and for our brand spanking new YouTube array of wonder make sure you go over and s…
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Nish Kumar! A romp through vinyl, books and .... well that's it because he hasn't got an Amazon account. Amazingly though we still manage to cover off plenty of topics including REM, REM, REM and how he's a DC Gideon. Don't forget loads of our episodes are on our YouTube channel so head over there and like and subscribe for the latest episodes. Tha…
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This week we welcome and revel in the delights of Paul Foot, who has an extensive (one item) Amazon Shopping History. Prepare for an astounding voyage into murals, late night baths and the Second Sleep. As ever you can find loads of extra Toaster goodies over at our Youtube Channel. Don't forget to subscribe and prepare to be pebble dashed in crack…
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Oh hey there and welcome to another episode of My Mate Bought a Toaster. This week we meticulously go through the Amazon Purchase history of Katherine Ryan. Who knew that what she bought on Amazon could lead to chats about: Putting a Falcon in your private parts The value of vinegar Katherine's future as a Mormon All this and LOADS more awaits you,…
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Hiya and welcome back to a less damaging version of mining in the Amazon. We tell people's life stories via their Amazon purchase histories, and our guest this week is the former comedian and current novelist Caimh Mcdonnell. The highlights of this week's bought-o-biography include some excellent conspiracies, wonderful beard thoughts and a really …
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This week we manage to fit Tom and Emmanuel Sonubi onto our tiny Amazon confessional sofa. Emmanuel is a man whose Amazon past reveals a guy who enjoys swearing at kids, hasn't seen a Tom Cruise film for ages and also has a very important set of bathroom scales. And much, much more. Make sure you give us a follow on TikTok and Insta, and also find …
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Matt Richardson's here look! A romp through his shopping catalogue reveals flight simulation, how much he got offered for some dirty socks, what happens when you sulk on Mastermind and SO MUCH MORE. As ever don't forget to check out our Patreon and our TikTok and Instagram. And please do like follow subscribe and tell your friend(s). Back next week…
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Here we are then with another rummage through the purchase history of an innocent member of the entertainment community. This week it's the turn of John Kearns, a funny and delightful human who enjoys nothing more than taking people around the Houses of Parliament and reading TS Eliot. He also loves a good HDMI cable - but then who doesn't? Clips o…
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Hello Toasters Welcome to the latest episode with the awesome comedian Helen Thorn, who is part of the BRILLIANT Scummy Mummies. This week we talk about weird flat coincidences, coffee machines and also why World Book Day will never quite be the same again. Don't forget to give us a review if you get a sec, and also bung us a follow on the TikToks …
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Hello and welcome back to yet more Amazon snooping This week it's the turn of the glorious Ravneet Gill to allow Tom to have a look through her order history in order to tell her life story. Cooking, hard work, terrible dates, annoying colleagues you end up marrying. A cat kennel. It's all here. There are some lush videos of this episode already up…
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This week on My Mate Bought A Toaster, comedian Catherine Bohart takes us on a deep dive into her Amazon Purchase History in order to tell her life story. There are break ups, pillows, peanut butter, bedding, a panic purrrrchase, peanut butter and a Scotchguardian Angel waiting for you at the end. That might be the best sentence description of an e…
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Oh would you look at this! A brand new series of Toasterpod has begun. Thanks for being there with your ears, as we set out onto a whole new load of Amazon Purchase Histories. This week the crying clay man, Keith Brymer Jones, allows Tom into his online shopping history. From there we’ll leap into stories of punk bands, break ups, porcelain and the…
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Alex Brooker off of The Last Leg joins us for the final episode of the series! Charming, funny, frank and totally exposed as a Champagne addict. What more could you want from a podcast? Do drop by our Patreon page - for as little as £3 you can hear advert-less episodes, exclusive clips, edited out bits that are long and boring but strangely funny, …
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J Robins joins us on the creaky Amazon confessional sofa this week, and boy does he unload a lifetime of Amazon Shopping for our entertainment and interest. Get ready for some hot takes on Thyroids, golf, children and piles. It's an absolute doozy, this one. There's also the whole unedited episode IN VIDEO FORM which clocks in at an hour over comin…
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This week it's the turn of Tom Deacon to let us rummage through his buying history. We discover some pretty stark stuff and go on some very daunting tangents including an absolutely horrific story about a hernia. And an equally upsetting story about a man gripped with an addiction to cricket. Find out how Tom said goodbye to Radio 1, and how he's s…
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Yep, here we are again. This time, though - a twist! - our guest is on the other side of the world. And also she's not purchased much online. Luckily we still manage to just about fill an episode. This is mainly thanks to the fact that comedy genius Julia Morris is today's wonderful subject. Prepare for a rollercoaster ride taking in such sights as…
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In this episode, Felipe Sánchez interviews Onur Orkut, a doctoral researcher in higher education at Lancaster University. Onur discusses his research piece published as a working paper by CHERE@LU, where he engages in a fictional conversation with Uta Hagen, inspired by her book "Respect for Acting." They delve into the themes of acting, capital, a…
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It's Janine Harouni! The comedian joins us to reveal a shopping history littered with strobes, squatting and salad spinners. It's a hell of a ride so strap right in. There's also over ten minutes worth of extra material from the interview over at our Patreon page - do check it out and bung us anything you can spare to help keep the podcast going! D…
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It's Louise Boyce look! AKA mamastillgotit_ (the underscore is very important - you'll find out why)... Louise is a brilliant guest. Honest, funny, moving, completely baffled by her own shopping history. We couldn't ask for more! The ep will be up soon on our YouTube channel, and don't forget to find us on all the socials where we're @toasterpod AL…
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Comedian Vix Leyton joins us this week to open her Amazon account and allow the general public to inspect it. And what treasures we find. Discussions this week include Jilly Cooper (Camilla Parker Bowles without the PR team?), vegan plastic and having a gamer for a dad. All this and more! Enjoy! Toaster xx Hosted on Acast. See acast.com/privacy for…
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Hello Toasters and welcome back This week we go through Britain's Got Talent 2022 winner Axel Blake and discover what he's hiding in his purchase history. Loads, it turns out. Locks, weights, gloves and a massage wand for massaging muscles and absolutely not anything else. And more! Enjoy! Don't forget you can now find this new series in fabulous v…
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Ed Byrne really likes chopping down trees And that's just the start of the discoveries on this week's show. He's a man who also enjoys a Munro, a toilet brush, and pretending to be a pilot. It's another cracking dive into the purchase truth that we're all hiding from the world. Don't forget you can watch the episode on our YouTube channel, and head…
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We're back! Hello! Fancy having a stroll through the fabulous comedian Tom Davis' Amazon Purchase History? Of course you do! Come with us and dive into a world of bins, beds and Etsy manuals. Also a very long and moving discussion about back hair. Thanks for listening and don't forget to subscribe and be the first to get next week's episode - the m…
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Hello Toasters! We're back! Starting June 7th it's series 7 of the only show in the world that tells a life story via an online purchase history. This series guests so far include Ed Byrne, Tom Davis, Rosie Jones, Vix Leyton and many many more still to be confirmed / booked / edited. We're also now posting videos of the show over at youtube.com/@my…
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Hello! This isn't a new episode of Do The Right Thing (sob!) but we thought you might like to sample Margaret's new(ish) podcast Crushed! - and in particular the latest episode in which she chats to Danielle about her crushes and unrequited loves in all their intense and embarrassing glory. Within there is plenty of discussion of why stand ups make…
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In this episode, Janja Komljenovic talks with Elizabeth J. Cook, who is a Senior Analyst, Strategy and Performance at Edith Cowan University and a doctoral researcher in the PhD in Higher Education, Evaluation and Enhancement at Lancaster University. Elizabeth talks about her doctoral research, which developed and implemented a new relational emplo…
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Amon Ezike is a PhD researcher in the Department of Educational Research at Lancaster University. In this episode, Amon talks about bridging the cultural gaps among English Speaking International students in UK Higher Education. She talks about the cultural challenges faced by these students and how these challenges could be mitigated through the u…
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The final episode of series six finds Tom rifling through a reverend's shopping history. Kate Bottley is a presenter, vicar and enthusiastic Robbie Williams fan, sure. But she's more than that, and thanks to this podcast we find out exactly what else there is going on with Kate. We talk about her favourite author - Nancy Friday - her experiences as…
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The sublime Fatiha El-Ghorri takes a break from the new series of David Mitchell's Outsiders to concentrate on the insides of her Amazon Purchase History. It's here we find a range of great smells, some superb colouring in books and a lot of fake money. Suspicious? No. Weird? Absolutely. A fabulous comic who burps her way impeccably through a hilar…
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Look it's Tadiwa Mahlunge! And look what he's doing! He's letting some other Welsh comedian called Tom have a rifle through his Amazon Purchase History. And OH the truth bombs going off in this episode. Tad buys, on average, one pair of headphones a month. A Nurse's Fob Watch can be used for many different things. Man cannot live on soup alone. It'…
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The amazing Lou Conran leads us down a merry path of purchases this week. Laugh at her terrible diet books, revel in the terrible thing she did to her ex boyfriend's collection of magazines and cry with joy at the most romantic mug you've ever heard of. For more of the interview and other bonus content head over to our Patreon page - Patreon.com/to…
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Tom Rosenthal (Plebs, Friday Night Dinner, Lots of Other Things) joins Tom Price (Midsomer Murders) this week to unfold his Amazon Purchase History like a beautiful rose bud of self-truth. A rollercoaster ride awaits you, dear listener, as the Toms discuss letters, carpet bowls, how to avoid nuclear armageddon and many many other things besides. TW…
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Welcome to the latest instalment of shopping snooping here on My Mate Bought a Toaster. This week it's time to have a look at Dan Schreiber's Ebay account which unleashes an endless stream of anecdotes, ridiculous facts and possibly the greatest thing about Nicholas Witchell you'll ever hear. For more content head to our Patreon (/toasterpod) and g…
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Another romp through a purchase history here on My Mate Bought a Toaster. This week - the author and journalist Sathnam Sanghera. We get through a lot of topics including Simon Cowell, toplessness and how lasers are racist. Next week we're joined by No Such Thing as a Fish's Dan Schreiber. See you then! Toaster x Hosted on Acast. See acast.com/priv…
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This week we're thrilled to be diving into the Amazon Purchase History of an expert farmer, sheep rearer and child wrangler, Amanda Owen. Whether it's learning how to train a sheepdog, finding out what a spade is actually used for on a farm, or giving birth on the kitchen floor today's episode has got it all. Also - if you're a fan of stoats, pleas…
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Join us for another tumble into the top secret shopping history as this week we finally find out the truth about the brilliant comedian and tv presenter Stephen Bailey. Laguna Beach, Black Belts in martial arts, Charmed and MORE - this is Stephen Bailey as he's never been seen (heard) before. He also copes admirably with Tom's disgusting cold. Sorr…
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Jay Rayner off of Masterchef, Jazz Piano, journalism, writing, step-machine addiction and best mates with Gary Barlow. Sort of. That one, yeah? Well here we go journeying into his life by hopping on board his Amazon Purchase History and using it as an autobiography space ship. Sort of. I'm getting Innerspace and My Mate Bought a Toaster mixed up, a…
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Shazia Mirza guys! Shoe racks, Bear Grills, Paddles and half-inching stuff from schools to make ends meet. It's ALL here on her bought-o-biography as we delve into another fantastic guest's home delivery truths. Make sure you like and subscribe for all the latest episodes, chuck us a review if you've got a moment, and don't forget to follow us on s…
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Hello! It's episode five of the series - WELCOME. Josh Pugh is today's Shopping Show and Tell victim / guest and he brings an impressive host of topics and items. Just what should you do if someone buys a plastic turd? Who else has a David Beckham mug for both home AND work? Why would a Will Young drinks coaster lead to a holiday to Amsterdam? All …
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Seamus Dever off of loads of brilliant TV shows comes all the way from LA to London especially to meet Tom and appear on My Mate Bought a Toaster. Not really, he was here anyway, but the point stands. This is a big deal for Seamus as he reveals everything behind his method, his arms and his ancestry. If you enjoyed the podcast don't forget to share…
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