Srikrishnan Ganesan “In the professional services business, time is literally money,” says Srikrishnan Ganesan is the Co-founder and CEO of Rocketlane. “That’s what you’re selling. A typical use case is you need an approval from a client before you do the work you’re meant to do and you’re waiting on the client. Now, you reminded them today. Do you…

Christopher Savoie Starting in 2017, before there was really any discussion about AI, Zapata was already working on their Generative IA solutions for industry. In his conversation with Don Witt of The Channel Daily News, a TR publication, Christopher Savoie, Ph.D., JD, CEO and Co-Founder of Zapata.AI discusses several of the industries that they su…

Mosaicx utilizes 30 years of learning, across a spectrum of verticals, to deliver on the promise of AI improved CX, Podcast “Mosaicx 360 is an evolution of more than 30 years of innovation and is an ecosystem that includes integrations with over 4,000 businesses and customer experience applications,” says Mosaicx president Rebecca Jones. Mosaicx360…

CallCabinet and Avaya: CallCabinet is an all-in-one solution for Avaya and cross-UC platform environments, Podcast, “We normalize their data to allow them to get real insight into what that data is.” “We make sure that not only can we record the data effectively, but the way we deal with it, the way we store it is all up to industry and surpassing …

The top critical outcomes expected from enterprise digital technology investments are improving customer experience, improving margins, growing revenue, ensuring compliance/minimizing risk, and increasing employee effectiveness. Ivan Ostojić, Infobip’s Chief Business Officer, discusses what it means to be recognized as a leader by Gartner two years…

MG Environmental Consulting is a leader in providing cost effective and quality compliance services in attaining and maintaining certifications, ASCDI Podcast “MG Environmental Consulting, we provide compliance quality certifications,” Puneet Gupta, Founder and Chief Consultant, MG Environmental Consulting. “We assist organizations, looking for get…

In this episode of the ClearTalk Podcast, Brad Malone and Andrew Ashbury explore the critical dynamics of labor management in the integration industry. They discuss the importance of proactive planning—knowing when to "throttle up" or "throttle down" before it becomes a necessity. Brad emphasizes the need for mature systems that allow for transpare…

What is Anti-PR? TR Podcast, “Public opinion and guiding and controlling public opinion is that it’s not willy-nilly,” “Public opinion and guiding and controlling public opinion is that it’s not willy-nilly,” says Karla Jo Helms, Chief Evangelist and Anti-PR Strategist for JOTO PR Disruptors. Helms has worked with litigation attorneys, private inve…

GNX started 6 years ago with the focus on local and global enterprise, their data and their security. Now that enterprise is amid a global transition where enterprise is moving away from MPLS to SDWAN or SASE/SSE – GNX is in a perfect position to help them. Rick Mur Don Witt, of The Channel Daily News, a TR publication, speaks with Rick Mur, CTO fo…

Mobile-First Rebuilt Quoting Experience, Viirtue Podcast, Revolutionizing MSP Operations with Mobile-First Quoting, AI Integration, and Bleeding-Edge VoIP Infrastructure at Viirtue, Part of 1 of 3, Automation of monthly billing with minimal clicks “For all the folks out there, that are paying for quoting tools, billing tools, you know, platform eng…

Guarding the corporate crown jewels from abuse theft and ransom, Sotero Podcast, “We want to make sure that all data stays protected, but we also want to make sure that the data can be accessed and used by the company to drive their business.” “Even if the external defenses were to be breached you can rest assured that your data or the information …

Private Mobile Cloud Takes on Enterprise Campus Wi-Fi gaps, AT&T, T-Mobile and Verizon Coverage Dead Spots and Bandwidth Hungry AI, Highway 9 Mobile Cloud Podcast, “That's why to solve this problem, we've introduced the notion of a private mobile Cloud. I think the question you have now is, what is the private mobile Cloud?”“People want continuous …

Makes best-in-class API protection available for free to organizations of all sizes.“What we figured is, okay, let's just make it super easy for anybody within an organization,” says Jeremy Snyder, CEO of FireTail.FireTail has announced a free version of its enterprise-grade API security tools, making them accessible to developers and organizations…

RCD. What is it, and can you trust it? Numeracle Podcast Series, The biggest issue that we have globally, is a lack of established circles of trust“The biggest issue that we have globally, is a lack of established circles of trust,” Brett Nemeroff, VP of Engineering – Voice at Numeracle. “Just because someone sends you RCD doesn't mean that you'll …

AudioCodes Voca CIC (Conversational Interaction Center) finds the CX potential in Teams, Voca CIC is an AI-first Microsoft-certified contact center with an Azure-native integration for Microsoft Teams, Podcast 1 of 3When you bring a solution like Voca that's really designed all around Teams, all of a sudden, something very dramatic happens,” Direct…

Rev.io aims to help service providers leverage global corporate IT spending surge, Billing and related services are critical to gaining traction, stickinessCorporate spending on technology is surging. IT spending is expected to grow by 6.8%. This correlates to a market of $5 trillion dollar. Were IT a country it would be larger than the whole econo…

Massdriver’s innovative platform and DevOps-as-a-Service offerings transform cloud infrastructure management, Podcast, Cory O'Daniel, CEO of Massdriver, discusses how Massdriver’s innovative platform and DevOps-as-a-Service offering are transforming cloud infrastructure management“If you have 150 software developers, 1,000 software developers, but …

Datagate enables white labeling with great service, simplicity and tax compliance, Podcast, “Get your tax compliance right so you can sleep at night”“Get your tax compliance right so you can sleep at night, says Mark Loveys, CEO, of Datagate Innovation. In this podcast, Mark makes the case for white label, and makes the case that having the right b…

Why host your 3CX license with Telin? Spencer Lee discuses the advantages of hosting your 3CX licenses with TelinTelin BlogWe have been rolling out a series of video blogs, directed at the 3CX partner community. We think there are ways for the 3CX partners to make their sales even more profitable and to streamline their after sales needs.In this sh…

Sinch offers path to RCS, major opportunities for commerce, improved CX, Apple to roll out RCS support in fall 2024“RCS means that any messaging experience, whether you have an iPhone or an Android device, will have that richness,” says Robert Gerstmann, Chief Evangelist & Co-Founder of Sinch.“SMS is largely a one-way medium, whereas RCS is a two-w…

Connection is our primary survival response, especially during threats like hurricanes. The podcast "Flood Zone," produced and hosted by Akshay Gokul, explores the role of community in building resilience in coastal Carolina communities. The episode features insights from J'vanete Skiba, director of the New Hanover County Resiliency Task Force, and…

Ooma AirDial works where copper lines are disappearing, Podcast, “Anything, that has a copper line, Ooma AirDial would work for” “There's no failover delay.”“Anything, that has a copper line, Ooma AirDial would work for” says Clint Fitch of Ooma.The long reign of copper is over. The sunset of copper’s once ubiquitous presence is underway. Elevators…

Fraudsters are now using AI to create deepfake voice clones and perpetrate their robocall scams at scale. In this podcast, iconectiv SVP Chris Drake discusses this problem and what service providers, regulators and telecom vendors are doing to protect the digital identities of people and businesses.iconectiv provides services to secure digital iden…

SD-WAN as a Service, scaled for any organization, RabbitRun Podcast, We’ve perfected it: failover that doesn’t fumble callsSmall businesses need the very same things large enterprises need. Capital expenses, buying more than you need, completing claims on limited operations budgets, are among the things that limit what’s smaller companies can get. …

Telin One.Demarc solves customer challenge, offers brand damage rescue, Podcast, Partners get stuck with ISP issues, Telin pioneering solution“Their first reaction is, hey, let's call my technology provider, the one that I have an agreement with to provide phone service and IT support and maybe disaster recovery,” says Kyle Wiedinger of Telin.When …

Snom recognized as visionary leader, as brand recognition rises, Snom can brand for MSPs very quicklyChannel Vision Magazine has awarded Snom’s Partner Program with their 2024 Visionary Spotlight Award. In this podcast we learn that the award affirms the goals Marc Magliano, Snom’s Vice President, Channel Business for the Americas and Antoine Karac…

Is IoT Poised to Improve Telecom Retail Customer Experience? The telecom industry has witnessed a rising trend in licensed Internet of Things devices that operate on telecom networks and require SIM cards or eSims“Data is king,” says Jason Raymer, Senior Vice President of Revenue and Client Experience at iQmetrix. The telecom industry has witnessed…

Telin puts paging on partner radar with CyberData 25V/70V, Paging systems, door phones, door strikers, panic buttons, the list is really endless when you go into applications“Our product, this 25V/70V, is a culmination, what we call hybrid paging technology,” says Dan Marchetto of CyberData. It's a combination of SIP and IP along with constant volt…

Infobip is growing rapidly, and that growth is fueled by innovation. Recently, Infobip was recognized as a Fast Company Most Innovative Company for 2024. In this podcast, Ethan Gustav gives us an update on how Infobip is maintaining fast growth. “We were recognized in the automotive category. We created a very cool experience, in WhatsApp for Uber,…

“Everything I've talked about is baked into our product”“It should come as no surprise to anyone that the message really underpinning Cisco's story across the board is around AI,” says Kristyn Hogan, Vice President of Global Collaboration Partner Sales at Cisco. “When we think about how Cisco collaboration, and Webex, are really leaning into that m…

Webex by Cisco Using AI and CPaaS to Expand CX, Cisco Live Podcast, "a sense of remembrance"Cisco announced at Cisco Live last week, new developments in Webex Contact Center, including providing an AI Assistant for contact center agents, and integrate third-party virtual agent solutions. The AI Assistant for Webex Suite will soon be generally avail…

In this episode of ClearTalk, Roman Burchart, VP of Operations at Solutions360, hosts John Lyall, Customer Success Manager, to delve into the critical topics of disaster recovery and business continuity. They explore how companies often overlook these areas until an emergency strikes, emphasizing the importance of being prepared for any disruptive …

“We are the unique all-flash storage. Everything we sell is all-flash”“We're very concerned about sustainability, about the private planet,” says Pure Storage’s Brian Ferrar who was speaking at Cisco Live this week. “We see how much money energy efficiency can save our customers in their data centers… there's no magnet there's no mechanical devices…

Denise Lee: AI can help solve the sustainability challenge“I think AI is going to be a really big part, to unlock, to drive some of those insights, analytics, and automation, that make all of this come together much faster than it would take for us to do if we had to code and reprogram everything ourselves,” says Denise Lee, Vice President for Cisc…

Dumbphones - stripped down phones without apps, like the phones we all used 15 years ago - are coming back into style. But there’s a big problem: dumbphones are unlikely to be recycled or refurbished, according to James Murdock, co-founder of Alchemy, the world’s largest circular tech company. His company has refreshed and resold more than six mill…

“Cisco is our partner, customer investor, says Muddu Sudhakar, Co-Founder and CEO of Aisera. “Aisera is a great partner with Cisco on the AI front.” Aisera is one of the over 20 AI-focused acquisitions and investments Cisco has made over the past several years. In this podcast we get a closer glance at what those investments look like.Aisera has be…

Douglas Wadkins, VP of Product Management & Strategy at Opengear, talks with us at Cisco Live 2024 about their smart out-of-band network management solutions being showcased at the event. Key among them are Opengear’s Lighthouse Smart Management Fabric (SMF), Connected Resource Gateway (CRG) and Lighthouse Service Portal (LSP).Opengear keeps your n…

“Customers is expectations continue to change,” says Cisco’s Brian Heikes. “Where previously, just having a phone number available was sufficient or an email address you could reach out to, Now customers are expecting more and more for us to meet them in the channel of their choice in the manner that they want, which means asynchronous delivery of …

Podcast previously LIVE at CiscoLive 2024Philip Meyers of mpro5 at Cisco's CiscoLive is the new CEO of mpro5. In this short livestream from CiscoLive, Phil discusses his maraki related products and use cases, focusing on sensor driven actions and ROImpro5. mpro5 is the Process Management App trusted by facilities management, retail and food service…

Stu Holloway of SmarTrak.ai tells us about SmarTrak.ai's road map for Cisco hashtag#Partners to grow revenue with the customers they already have and from the data Cisco already generates. SmarTrak.ai uses hashtag#AI to identify in that data the best hashtag#techrefresh recommendations, a deeper understanding of how power is being used, a strategy …

“I would definitely say keep it simple to start, says Jason Smith, Sales Engineer Supervisor at CallTrackingMetrics. With a staggering 80% of customer service and support organizations projected to utilize generative AI in some form by next year, it's clear that this technology is poised to transform the way we approach call tracking and customer e…

Integrated Financial Technologies Introduces Organizational Assessment Program to Help Channel Partners Generate New Service Revenues, PodcastListen as IFT (Integrated Financial Solutions) President Tod Chisholm introduces a new program for MSPs and VARs, who can resell high-margin Operational Assessments to their end-users. Through these assessmen…

Healthcare sector endures surge in cybersecurity attacks, faces headwinds in effort to respond, Podcast with David Lee - Vulnerabilities in outdated medical devices further exacerbate risks, enabling remote manipulation by hackersThe Sunday TR PodcastDavid Lee transitioned from a software engineering background to become a harbinger of change and i…

SEO and Content Crafted for Telecoms, ClimbCode Podcast, SEO-optimized content ready for use within the TEM industry, aiding businesses in improving their online visibility and lead generation@Doug GreenEveryone reading these words has likely experienced the session at the conference, labeled Marcom Track, SEO. The advice offered is vital and helpf…

By Chrissy Calabrese, Vice President of Product Marketing at PlayvoxAI in CX, Quality Management and Contact Center Solutions: Why the Contact Center is Here to StayTo say that artificial intelligence (AI) has been written about frequently over the past year would be an understatement. There is probably one area where there are more expectations fo…

“What ChatGPT does, is able to do, is just mind-boggling,” says Daniel Foppen, VP Product and Product Marketing at Convoso, an AI-powered contact center software for sales teams. “And especially with the latest version, the 4.0 model, this is really going to replace a big chunk of customer service agents. That's a full stop. I'm envisioning 20 to 3…

Storied communications brand strives to meet customers where are on the migration path“It's a hybrid setting,” Martin Bitzinger of Mitel. “Some portions are going to be delivered out of the cloud. Other portions are maybe delivered out of some sort of private cloud that could have data sovereignty reasons, that could have security reasons, that cou…

“If you think about it from a cybersecurity perspective, how do you defend as an organization what you don't thoroughly understand?” asks Stephen Aiello, Field CISO at AHEAD. “For most organizations, when you think about the age of a lot of large-scale organizations, they've grown, they have developed over time. A lot of them have grown through acq…

Phone.com’s newest take on AI delivers an enterprise grade solution for the solopreneurYou can’t cut hair and answer the phone at the same time. You can’t cook in a commercial kitchen or grill and take reservations or pick up food orders. You can’t see a client, and take a call and book another client appointment, at the same time. Inbound calls re…

“I'm a very practical person, so I love technology,” says Russell Crampin of Axians. “I love seeing what's new out there, but I always ask the question, so what? How does it help me? How does it help my customers? How can we make money?” In this podcast, Russell outlines the practical side of AI and how AI is already being used to help MSPs, and th…