Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
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Ben Brennan, QSTAC CEO and author of Badass IT Support, discusses how to quantify the employee experience
Manage episode 334638932 series 2986762
Content provided by Dan Turchin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Turchin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ben Brennan, QSTAC CEO, author, and former IT exec at Yahoo and Verizon Media, is a world traveler, a musician, and a trained psychologist with passions for philosophy and psychotherapy. Not exactly the traditional background for an IT leader. Early roles at Pivotal Labs and Jawbone taught Ben that bringing humanity to technology is the future of work. He since published Badass IT Support and started QSTAC to measure the employee experience.
Listen and learn...
Listen and learn...
- What Ben learned managing 100 people and supporting 15,000 employees at Yahoo
- How the culture at Pivotal Labs inspired Ben's philosophy on quantifying the employee experience
- How Ben convinced a former Apple leader why QSTAC is better than NPS
- Why CSAT scores don't actually correlate with how satisfied employees are at work
- How the principles of Design Thinking can be used to run IT
- What IT must do to avoid being "Uber-ed" like the taxi industry
References in this episode...
240 episodes
Share
Manage episode 334638932 series 2986762
Content provided by Dan Turchin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dan Turchin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ben Brennan, QSTAC CEO, author, and former IT exec at Yahoo and Verizon Media, is a world traveler, a musician, and a trained psychologist with passions for philosophy and psychotherapy. Not exactly the traditional background for an IT leader. Early roles at Pivotal Labs and Jawbone taught Ben that bringing humanity to technology is the future of work. He since published Badass IT Support and started QSTAC to measure the employee experience.
Listen and learn...
Listen and learn...
- What Ben learned managing 100 people and supporting 15,000 employees at Yahoo
- How the culture at Pivotal Labs inspired Ben's philosophy on quantifying the employee experience
- How Ben convinced a former Apple leader why QSTAC is better than NPS
- Why CSAT scores don't actually correlate with how satisfied employees are at work
- How the principles of Design Thinking can be used to run IT
- What IT must do to avoid being "Uber-ed" like the taxi industry
References in this episode...
240 episodes
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Similar to AI and the Future of Work
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
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…
continue reading
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…
continue reading
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