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Great Conversationalists Do THIS: The Shift/Support Response
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In this episode, we dissect the intricacies of effective listening, shining a spotlight on the transformative Shift/Support Response framework. Discover how your conversational habits can either hinder or enhance genuine communication. By the end of this episode, you'll gain profound insights into what makes a dialogue truly engaging and how you can become a better participant in any conversation.
YOUR HOST:
I'm Stephen Fennell: book enthusiast, leader in FinTech, and coach/mentor. With over 1000 books in my collection and as the founder of Atomic Readers, I bring a unique blend of literary insight and professional acumen to each episode. Let's explore the transformative power of nonfiction books together to help your master yourself and the world around you.
EPISODE & DATE:
Episode 3 - published on January 5th 2024
KEY CONSIDERATIONS:
In this episode we look at these three key communication terms:
- Conversational Narcissism: This is when someone dominates the conversation, constantly steering it back to their own experiences, their own thoughts, own opinions, often overlooking other people’s input.
- Active Listening: The opposite of narcissism in conversation. It's about being fully present and engaged, showing genuine interest and empathy in what the other person is saying.
- Dialogue vs. Monologue: Dialogue is a two-way street, with active participation and balanced exchange between both parties. In contrast, a monologue is a one-sided affair, often dominated by one speaker and similar to conversational narcissism.
SHIFT/SUPPORT RESPONSE:
We deep dive into the Shift/Support response, an essential framework to help you succeed at listening and in conversations.
Shift Response: occurs when the conversation is redirected towards your own experiences or views, thereby shifting focus away from the original speaker. It's about bringing the spotlight to yourself.
Support Response: in contrast, involves responses that keep the focus on the speaker. It's characterized by empathy, listening and a genuine interest in understanding the other person's perspective.
FEELING INSPIRED?
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CONTENT DISCLAIMER:
Please note, the insights and discussions shared in this podcast are for informational purposes only and should not be considered as professional mental health advice or otherwise. For personal advice, always consult with a qualified professional.
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