Improving Your Dealership or Shop

Beyond the Wrench

Jay Marrazzo, General Manager of AIM Group, LLC, brings a fresh perspective on how shops and dealerships can improve by thinking of different departments as having different cultures. He also gets candid and discusses our industry's shortcomings.
View the video podcast on YouTube
About Our Guest:
Jay Marrazzo
General Manager, AIM Group, LLC
[e-mail]
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
[e-mail] | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
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Chapters

1. Improving Your Dealership or Shop (00:00:00)

2. Onboarding & Mentoring (00:07:45)

3. Toxic Comeback Culture (00:16:08)

4. Various Cultures in a Dealership (00:25:53)

5. Industry Curses (00:35:51)

6. Mistreating Technicians (00:43:40)

7. Value of a Customer (00:48:44)