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Elevating Customer Success with IoT
Manage episode 404982045 series 3481684
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Explore the advancements in IoT and the importance of customer satisfaction with Danny Keough, the global head of customer success at SmartSense. He will discuss the impact of sensing as a service and how integrated systems provide businesses with actionable insights to improve customer satisfaction. Our conversation will cover the details of implementing SmartSense solutions and their significant benefits across various industries, including healthcare and supply chain management. Danny will explain how the combination of hardware, software as a service (SaaS), and consulting enables clients to digitalize processes and make informed decisions.
This episode will highlight Smart Sense's approach to using data not just for collection but for guiding customers towards operational efficiency, with a focus on critical areas such as neonatal intensive care units (NICUs). We will examine how Smart Sense distinguishes itself in the competitive customer experience market by consistently exceeding customer expectations. Listen to learn about SmartSense's commitment to customer success, how it cultivates long-term business relationships, and the role of its employees in developing a customer experience model that encourages clients to become advocates.
Chapters
1. Customer Success and IoT Solutions (00:00:00)
2. SmartSense (00:03:49)
3. Standing Out in Customer Experience (00:17:23)
71 episodes
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