Best mike giambattista Podcasts (2024)

1
Decoding Female Shopper Dynamics: Insights from the SheShops Report 43:34

5h ago43:34

43:34

In this episode of the Customerland Podcast, we explore the newly released SheShops Report, which sheds light on the significant influence of female consumers. We're joined by Ingrid Sierra, CMO at FinFare, and Mary Mathes, Director of Data Insights at Alpha Diver, who help us break down the key findings of this important study. We discuss the orig…

1
Revitalizing Ad Creativity Through AI and Empathy 31:35

1d ago31:35

31:35

Ready to explore the evolution of advertising creativity? In this episode, we sit down with Ian Baer, a seasoned ad agency executive with over 35 years of experience. Ian shares his perspectives on the transformation of the advertising industry, from its golden days to the current focus on statistical analysis and measurable performance. We discuss…

1
Reconciling Consumer Expectations and Brand Realities for Better Travel Loyalty 35:58

8d ago35:58

35:58

Today on our podcast, we explore the specifics of consumer expectations from loyalty programs with Jeff Zotara, Chief Marketing Officer at Arrivia. Jeff discusses key findings from Arrivia's 2024 Travel Loyalty Outlook, highlighting the stark misalignments between what businesses believe consumers want and the actual consumer priorities. We uncover…

1
Snack50 Consumer Shifts + news from PegaWorld 46:13

16d ago46:13

46:13

Join Hunter Thurman, founder and CEO of Alpha Diver, as he explores the psychological factors driving our snacking habits. Hunter shares findings from the latest Snack 50 report, revealing how snacks, soft drinks, and fast food serve as tools for emotional self-regulation. Discover how Alpha Diver's PsychPulse database, with over 40,000 entries, pr…

1
Advanced Data Management for Modern Retail Supply Chains 29:17

27d ago29:17

29:17

Ever wondered how AI can completely transform the way retail and other industries operate? Join us for an eye-opening episode featuring Santiago Garcia Poveda from O9 Solutions as he reveals how their cutting-edge platform is shattering traditional, siloed models and bringing unprecedented integration and collaboration to the table. Santiago dives …

1
Redefining Enterprise Efficiency with Kore AI's Advances 29:48

1M ago29:48

29:48

What if you could revolutionize customer service and employee productivity with cutting-edge AI technology? In this episode of Customerland, we sit down with Gopi Polavarapu, the Chief Solutions Officer at Kore AI, to unravel the transformative journey of a company that's at the forefront of conversational AI. From its inception in 2014, founded by…

1
Transforming Commerce with Unified Data Solutions 28:17

1M ago28:17

28:17

Curious about the future of commerce in a world where digital and physical blend seamlessly? Join us as we explore this exciting landscape with Balaji Balasubramanian, SAP’s SVP Global Head of Commerce and Industry Cloud. Balaji shares his vision on meeting the growing consumer demand for a friction-free experience across all channels, from traditi…

1
Unraveling the Emotional Threads of Customer Satisfaction 26:38

2M ago26:38

26:38

Ever had a service interaction that left you genuinely frustrated? In this episode, we sit down with John Sills, a partner at The Foundation, to break down the insights from the Customer Pioneer Report on customer satisfaction in the UK. This isn't about hype—it's about the real emotional responses customers have to their experiences. Join us as we…

1
Strategic Synergies That Reshape Consumer Engagement 33:20

2M ago33:20

33:20

Join us as we sit down with David Slavick to explore the world of partnership innovation in business. In this conversation, we're not just discussing any collaborations; we're taking a closer look at the unique and imaginative partnership between Crocs and Taco Bell, as well as the philanthropic "Blind Loyalty" project led by Amanda Cromhout. We'll…

1
Transforming Traditional Rewards into Community-Driven Loyalty 30:56

2M ago30:56

30:56

In this episode of our podcast, we sit down with Andy Hermo, the newly appointed Chief Operating Officer of iSeatz, to discuss the creative strides his company is making in digital commerce and loyalty technology. Andy highlights how iSeatz extends beyond typical travel offerings to include a variety of lifestyle rewards, enriching customer experie…

1
Navigating the Convergence of AI, Ethics, and Retail Engagement 38:19

2M ago38:19

38:19

In this episode, Sarah Richter, CMO at Emarsys SAP, discusses the evolving role of AI in retail marketing. She'll explore how AI can complement the human touch in marketing, helping marketers stay crucial to brand storytelling while utilizing tools like the AI Product Finder to enhance customer engagement and retention. We'll also discuss the inter…

1
Shopping Reinvented: The Data-Driven Cart Revolution is Here 34:00

3M ago34:00

34:00

I recently sat down with Yaniv Zuckerman from Cust2Mate to talk about how technology is changing the way we shop. It was quite fascinating to learn about the smart shopping carts they're developing. These carts are designed to make shopping easier and more efficient for customers, and at the same time, they help retailers manage their stores better…

1
Building Consumer Confidence in the Era of Digital Identities 32:09

3M ago32:09

32:09

Join me as we dive into the digital transformation with Hader Iqbal from Thales (like "Alice"). Hader will guide us through the massive shift from traditional to digital identity documents. Picture a future where everything in your wallet has moved to the digital realm—no more SIM cards or credit cards, just apps and digital IDs. Hader is at the fo…

1
Personalizing Loyalty Programs: The Trifft Way to Forge Community and Retention 28:33

3M ago28:33

28:33

Ever wondered what it takes to cultivate a loyal customer base that feels more like a community? Jakub Minks, the visionary founder of TRIFFT, joins us to share his expertise on creating loyalty programs that truly resonate with customers. This episode is a treasure trove of insights for businesses navigating the sometimes murky waters between smal…

1
Data Driven: 84.51° Unlocks the Who, What Where & Why of Omnichannel 40:26

3M ago40:26

40:26

We recently got to chat with Alex Trott to explore how Kroger works its data magic. We unpacked the journey from overlooked emails to a game-changing partnership that shook up the grocery scene. Take a stroll down memory lane, from Kroger's early days with Dunnhumby to the birth of 84.51°, and see how these moves flipped the script for the grocery …

1
Breaking Away from Traditional CX Metrics for Enhanced Engagement 41:51

3M ago41:51

41:51

Embark on a visionary journey through the realm of Customer Experience (CX) with strategic maestros from Stone Mantle, who join us to deconstruct the need for agility in CX design. They eloquently argue against the confines of traditional tools like Net Promoter Scores and personas, proposing instead a forward-looking approach that resonates with t…

1
AI at the Heart of Enterprise Communication 33:03

4M ago33:03

33:03

Join forces with Josh Feist, the visionary CEO and co-founder of Kajito, as we peel back the curtain on AI's role in redefining enterprise contact centers. Together, we traverse the narrative of Kajito, from its inception at MIT to its pivotal place in decoding human psychological states and empowering real-time agent guidance. Tune in and grasp ho…

1
Crafting a Data Defense in the Age of AI 27:42

4M ago27:42

27:42

In our latest episode, we delve into the important aspects of AI security, focusing on how orchestration platforms like Kindo are enhancing the way businesses use artificial intelligence. With the introduction of technologies such as Stable Diffusion and ChatGPT, AI has become more accessible, highlighting the importance of data privacy, compliance…

1
Elevating Customer Success with IoT 20:23

4M ago20:23

20:23

Explore the advancements in IoT and the importance of customer satisfaction with Danny Keough, the global head of customer success at SmartSense. He will discuss the impact of sensing as a service and how integrated systems provide businesses with actionable insights to improve customer satisfaction. Our conversation will cover the details of imple…

1
A Smarter Approach to Digital Customer Conversations 33:35

4M ago33:35

33:35

In this episode, we sit down with Jay Walcott from KNOWBL to discuss the company's efforts in advancing AI technology for improving customer service. We move past the era of basic chatbots to explore the development of intelligent virtual agents that aim for more natural and effective interactions with customers. Our conversation covers the evoluti…

1
Transforming Retail Strategies Through Generative AI 30:53

5M ago30:53

30:53

Join us for an insightful conversation with Matt Hopkins from Board International as we discuss the evolving landscape of retail technology, particularly in inventory management and customer engagement. Retailers today are navigating through a vast amount of customer data. In our discussion with Matt, we learn how this data plays a crucial role in …

1
Fostering a Culture of Gratitude: The Strategic Advantage 24:37

5M ago24:37

24:37

Join us for an insightful discussion with Logan Mallory from Motivosity, as we explore the impact of employee recognition on workplace dynamics. Logan shares practical approaches used at Motivosity to promote peer appreciation and authenticity, fostering a positive workplace culture. We also discuss the concept of microcultures within organizations…

1
Turning Customer Service Hurdles into Loyalty Wins 30:05

5M ago30:05

30:05

Eric Carrasquilla, EVP and Division President of Customer Experience Solutions at CSG, shares insights into improving customer service. This discussion will explore how businesses can enhance customer engagement and turn challenges into opportunities for building loyalty. CSG's platform focuses on journey analytics, real-time decisioning, and digit…

1
Mastering the New Dance of Consumer Expectations 23:14

6M ago23:14

23:14

Ever wondered why the pull of your favorite brand is so strong, or why some products seem to fade into oblivion while others redefine an entire industry? Join us as we unravel the mysteries of consumer loyalty and the collapse of the traditional marketing funnel. We're peeling back the layers to reveal how loyalty has evolved from a simple choice b…

1
Harnessing the Power of AI to Transform Team Productivity 23:21

6M ago23:21

23:21

In this episode, we'll be talking with Lauren Kennedy from Glean about the company's AI-powered search engine and its impact on organizational knowledge access. Lauren, who plays a key role in customer success at Glean, will give us an insider's view of this technology. We'll discuss how Glean's search engine can provide real-time answers to comple…

1
Crafting the Future of Marketing: Human-AI Synergy with Tara DeZao of PEGA 26:18

6M ago26:18

26:18

Explore the evolving role of human-AI collaboration in marketing with Tara DeZao, Product Marketing Director at PEGA, specializing in AdTech and MarTech. Tara discusses the intricate interplay between AI and human creativity, focusing on the AI's impact on enhancing customer experiences. The conversation delves into critical issues of trust and tra…

1
Keeping Your Marketing Strategy Ahead of Regulatory Curves 27:50

6M ago27:50

27:50

Discover the crucial insights on maintaining compliance in marketing communications with industry experts Clay McNaught and Michelle Tilton from Gryphon.AI, who join us to demystify the complexities of navigating current FCC regulations. Their expertise illuminates the potential legal pitfalls that businesses may face with even minor missteps in ou…

1
Predicting the Next Wave in Grocery and Shopping Behavior 32:00

7M ago32:00

32:00

Discover the future of consumer shopping habits and strategy adaptation with Barbara Connors, Vice President Strategy and Acceleration at 84.51. As we unpack the lessons from their 2023 year in review report, you'll see the critical role of customer engagement and the significance of shifting strategies in our unpredictable economic climate. Whethe…

1
The Secret Sauce of Employee Experience: A Deep Dive with Rachael Nazzaro of Slack 35:30

7M ago35:30

35:30

Ever wondered how a great employee experience could be used to build deeper connections with your brand? Or perhaps if Slack was designed to be the ultimate tool for improving employee experience? Get ready to quench your curiosity as we examine how these aspects play a crucial role in business success. Quite a stirring dialogue awaits as we explor…

1
How AI is Transforming RevOps: A Lively Discussion with Gong's Leaders 18:55

7M ago18:55

18:55

Wondering how to hit the bull's eye in revenue operations? Tune in to our lively talk with Eilon Reshef, one of the masterminds behind Gong's innovative tech. Eilon peels back the curtain on the world of AI-powered data collection and analysis. We navigate the sea of insights this technology offers, eliminating the drudgery of manual data entry, an…

1
Open Banking and the Future of Rewards 29:47

8M ago29:47

29:47

Ever wondered how the world of open banking is revolutionizing rewards and incentives? Join me and open banking consultant Steve Parsons, as we unravel the intersections of open banking, rewards, and the critical governance that frames it all. It's a deep exploration into the General Data Protection Regulations and Payment Services Directive 2, as …

1
An Unconventional Path to Tech CEO 27:47

8M ago27:47

27:47

Ever wondered what it takes to integrate two companies post-acquisition? Meet our guest, Emarsys' CEO Joanna Milliken, an experienced tech professional who has worked with giants like Hallmark, Exact Target, Salesforce, and SAP. She shares first-hand accounts about the formidable task of merging Emarsys with global behemoth, SAP. Discover the intri…

1
Better Retail Performance through Intelligent Customer Engagement 30:21

8M ago30:21

30:21

Have you ever wondered how customer data can revolutionize your products and services? This episode brings you Jenni Palocsik, the VP of Marketing Insights, Experience, and Enablement at VERINT, who unravels how their customer-centric approach has been a game-changer. Jenni shares her extensive knowledge on the power of data, the significance of VE…

1
Understanding the Return on Total Experience for Businesses 33:54

8M ago33:54

33:54

Ron Shamah, CEO of Rightpoint, walks us through the intricate connections between employee experience, customer experience, and product experience. This episode unravels these intriguing interconnections and how they've put a unique pressure on organizations. We bring you a candid discussion on how businesses can reimagine customer experience and t…

1
Spencer Kaiboom on Building Pollen and Revolutionizing Retail 33:59

9M ago33:59

33:59

Have you ever been intrigued by the resilience of athletes and wondered how that could be applied in business? Spencer Kaiboom, the founder and CEO of Pollen, joins us to share his fascinating journey from making it to the baseball major leagues to becoming an entrepreneur. Spencer gives us an insider's view into his life on the field, the extraord…

1
Navigating Ethics and AI in Business with Pega's Peter van der Putten 33:55

9M ago33:55

33:55

Peter van der Putten, the Director of PEGA's AI Lab sheds light on how companies can balance the interests of all stakeholders—the company, customers, and citizens. He encourages businesses to prioritize relevance over profit, emphasizing that ethics should not be seen as a constraint but rather as a method to accentuate customer experiences. We na…

1
Decoding the AI Impact on Customer Advocacy: Insights from GoDaddy 27:02

9M ago27:02

27:02

Ever wondered how AI could revolutionize customer experience? Get ready to be enlightened by our guest, Mel Si, GoDaddy's Vice President of International Care and Services. Mel provides a fascinating look into the inner workings of GoDaddy's global network of over 5,400 customer advocates spanning 55 countries and 17 languages. We delve deep into h…

1
Experience Architecture: The Secret Sauce of Effective Customer Engagement 42:50

9M ago42:50

42:50

Ever wondered how a company can craft a customer experience that feels not just personalized, but completely holistic too? Spoiler alert: it’s all about understanding the internal operations of an organization and fostering an ongoing dialogue between business and technology. This is the fascinating world of experience architecture in marketing tec…

1
Pushing Boundaries in Grocery Retail Innovation: Andrew Cron's Vision for the Future 30:19

10M ago30:19

30:19

Our guest for today’s episode is Andrew Cron, who wears many hats as the Senior Vice President, Chief Scientist, and Head of 84.51 Labs. Taking us on a journey through the various aspects of his role, Andrew delves into the possibilities of innovation at Kroger and 84.51. We bring to light fascinating discussion points such as retail media networks…

1
At the Intersection of AI and CX: Deep Dive into Contemporary Organizational Dynamics 30:24

10M ago30:24

30:24

Nitin Badjatia is the Senior Vice President of SAP CX Solution Management. In this conversation, Nitin brilliantly walks us through the delicate balance between surveillance technology, access, and individual rights with a compelling business model - Trader Joe's. This profitable brand has managed to thrive without advertising or loyalty programs, …

1
The Science of Snacking: A Deep Dive into Gen Z's Choices 31:27

10M ago31:27

31:27

Imagine cracking open the secret behind Gen Z's snacking habits. That's exactly what we're doing today with Mary Mathes from Alpha Diver. She's here to illuminate us on the four key decision-making factors behind Gen Z's snack choices - function, experience, conformity, and impulse. She elaborates on how these lenses not just mold Gen Z's snacking …

1
Exploring the Next Frontier of Retail: Tim Mason on Loyalty and Personalization 32:35

10M ago32:35

32:35

Welcome to the world of loyalty marketing, where data drives decisions and personalization is key. In this episode, we're diving into loyalty programs with Tim Mason, CEO of Eagle Eye and the mastermind behind Tesco's Club Card—a loyalty program that set a new standard in retail. Tim's insights from his journey with Tesco Club Card and the 2nd edit…

1
The Power of Passion in Effective Business Strategy 30:14

11M ago30:14

30:14

Passion is a funny thing. It drives us to do the most incredible, and sometimes, the most challenging things. Join us as Nick Leighton recounts a captivating episode of his work with the United Nations World Food Program, and how he creatively pushed for an increase in donations. We venture into some thought-provoking discussions on finding not jus…

1
Navigating Customer Engagement in the Age of CDPs and Generative AI 30:29

11M ago30:29

30:29

Our guest today, Derek Slager, Co-founder and CTO at Amperity - drops anchor to share his insights on the demise of third-party cookies, a change as monumental as the sinking of the Titanic. Armed with his insider perspectives, we'll navigate the murky depths of customer experience, loyalty marketing, and brand ownership, unpacking the opportunitie…

1
Discovering the Magic of Cannes Lions: A Study in Creativity 42:26

11M ago42:26

42:26

Ingrid and Mike sit down (virtually) with Gaelle Comte of the Cannes Lion Festival to discover how the Lions Awards have evolved into a standard of creativity, championing diversity with innovative initiatives and tapping into the potential of AI. In this episode, we reminisce about the 2021 Cannes Lions International Festival of Creativity, marvel…

1
The Emotional Anatomy of Customer Experience 21:17

11M ago21:17

21:17

Are you ready to elevate your CX game? Dive into the intriguing case of Compassion International and discover how emotions have emerged as the most accurate predictor of loyalty. We'll challenge the status quo, discussing why simply eliminating negative experiences might not be enough to foster positive relationships. Embrace the significance of 'e…

1
Creating Resonance: How Values Shape Consumer Engagement 25:49

11M ago25:49

25:49

Ready to unlock the power of values in marketing? Join us on this enlightening journey with our guest, David Allison, founder and CEO of Valuegraphics. David passionately shares how his company uses data to comprehend the values of potential consumers, helping businesses create effective and standout campaigns. He reveals how understanding these va…

1
Unraveling the Impact of AI on Customer Expectations 25:11

12M ago25:11

25:11

Super enlightening discourse with Laura Wronski, the director of Research at SurveyMonkey - we dissect the State of CX report and the AI and the Customer Experience report. These reports are not just pages of data but they hold within them intriguing disparities between what CX and digital marketing professionals expect AI to contribute positively …

1
Revolutionizing Customer Loyalty: CEO Sameer Garde on Capillary's Growth and Expansion 8:29

12M ago8:29

8:29

Ever wondered how a company can successfully penetrate the US market after a successful run in Asia? We've got Sameer Garde, the illustrious CEO of Capillary, a company that's revolutionizing the loyalty space, here to answer that question and much more. Capillary's innovative approach to customer loyalty has seen the company grow exponentially, wi…

1
Exploring the 2023 State of Customer Experience: Insights on Loyalty, Expectations, and the People Paradox 31:21

12M ago31:21

31:21

What if you could understand the key to customer loyalty, employee retention, and an impressive customer experience? We unearth these insights with Ginger Conlon and Claire Beatty from Genesis in our enlightening conversation about the 2023 State of CX Report. Our journey navigates through the current landscape of customer experience, exploring the…

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