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Decoding the AI Impact on Customer Advocacy: Insights from GoDaddy
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Ever wondered how AI could revolutionize customer experience? Get ready to be enlightened by our guest, Mel Si, GoDaddy's Vice President of International Care and Services. Mel provides a fascinating look into the inner workings of GoDaddy's global network of over 5,400 customer advocates spanning 55 countries and 17 languages. We delve deep into how AI is transforming customer service, enhancing customer experiences, and reducing resolution times. The conversation explores how AI technology is opening up never-before-seen opportunities to meet and even exceed customer's expectations.
In the second part of our chat, Mel shines a light on how GoDaddy has harnessed AI to overhaul their customer service strategies. From navigating the complexities of the customer engagement ecosystem to the trials and triumphs of integrating AI-based technologies, Mel's insights are a treasure trove of useful information. We also discuss how to set the right goals, experiment effectively, and pick the most suitable AI solution for your business. If you're looking to up the ante on your customer service game and thinking about incorporating AI, then this is one episode you can't afford to miss.
Chapters
1. Decoding the AI Impact on Customer Advocacy: Insights from GoDaddy (00:00:00)
2. AI's Role in Customer Experience (00:00:01)
3. Introducing AI-Based Technologies in Customer Support (00:15:06)
4. Introducing AI in Customer Experience (00:22:49)
79 episodes
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