Spencer Kaiboom on Building Pollen and Revolutionizing Retail

Customerland

Have you ever been intrigued by the resilience of athletes and wondered how that could be applied in business? Spencer Kaiboom, the founder and CEO of Pollen, joins us to share his fascinating journey from making it to the baseball major leagues to becoming an entrepreneur. Spencer gives us an insider's view into his life on the field, the extraordinary people who influenced him, and the lessons he learned from his baseball career that now drive his business.
Switching gears, we dive deep into the inner workings of Pollen, the innovative company Spencer built after hanging up his baseball cleats. He enlightens us on how Pollen is revolutionizing the retail industry by integrating technology to create efficiencies among existing middle-mile companies.
In the final leg of our conversation, Spencer uncovers how Pollen addresses the long-standing problem of return shipping costs that has been a thorn in the side for many retailers. Leveraging the existing rideshare ecosystem, Pollen offers competitively priced return pickups, helping brands reduce abandonment rates and maximize their profits. This episode is a must-listen for all those interested in the exciting fusion of sports, entrepreneurship, and technological innovation.

Chapters

1. From Baseball to Business (00:00:00)

2. Lessons From Baseball Career and Business (00:11:57)

3. Return Pickups in Retail (00:19:21)

4. Improve Retailer Conversion Rates and Incentives (00:30:45)