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CFL 021 - Our Ridiculously Simple 8 Steps To Customer Recovery
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When? This feed was archived on June 01, 2023 15:24 (). Last successful fetch was on October 13, 2022 18:19 ()
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Manage episode 86606834 series 78242
Benjamin Franklin said, "Only two things are certain in life; death and taxes."
If you own a business then there is actually one other certainty: You will have at least one unhappy customer.
There is big money behind the proper recovery of this customer because they will actually be more loyal to your brand if you take the appropriate steps to manage the next steps.
This is great news! You've just extended the lifetime value of the customer, they're going to talk about what you did to demonstrate you cared AND you'll learn some pretty interesting stuff about how to improve your offering.
Pamela Herrmann shares her 8 steps that every business owner and manager should master. Heck, every employee should master this!
30 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on June 01, 2023 15:24 (). Last successful fetch was on October 13, 2022 18:19 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 86606834 series 78242
Benjamin Franklin said, "Only two things are certain in life; death and taxes."
If you own a business then there is actually one other certainty: You will have at least one unhappy customer.
There is big money behind the proper recovery of this customer because they will actually be more loyal to your brand if you take the appropriate steps to manage the next steps.
This is great news! You've just extended the lifetime value of the customer, they're going to talk about what you did to demonstrate you cared AND you'll learn some pretty interesting stuff about how to improve your offering.
Pamela Herrmann shares her 8 steps that every business owner and manager should master. Heck, every employee should master this!
30 episodes
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