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continue reading
Content provided by Pamela Herrmann. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pamela Herrmann or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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CFL 024 - How Emotionally Intelligent Are Your Executives?
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Manage episode 89981720 series 78242
Content provided by Pamela Herrmann. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pamela Herrmann or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You can't be customer centric unless you're employee centric. And being employee centric means that you're focusing on connecting at a deeper level with what they personally care and value. This is what creates an organization of people who are inherintly focused on delivering exceptional customer experiences.
There is a direct cause and effect between how your employees are treating your customers and how business owners and managers treat the employees. It's a straight line.
Today's guest is Marty Lassen is an expert at emotional intelligence and critical thinking. She is an owner at Complete Intelligence. Marty has coached hundreds of executives, and is founder of the nationally acclaimed Women's Business Forum.
Connect with Marty in Linkedin
30 episodes
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Archived series ("Inactive feed" status)
When?
This feed was archived on June 01, 2023 15:24 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 89981720 series 78242
Content provided by Pamela Herrmann. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pamela Herrmann or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
You can't be customer centric unless you're employee centric. And being employee centric means that you're focusing on connecting at a deeper level with what they personally care and value. This is what creates an organization of people who are inherintly focused on delivering exceptional customer experiences.
There is a direct cause and effect between how your employees are treating your customers and how business owners and managers treat the employees. It's a straight line.
Today's guest is Marty Lassen is an expert at emotional intelligence and critical thinking. She is an owner at Complete Intelligence. Marty has coached hundreds of executives, and is founder of the nationally acclaimed Women's Business Forum.
Connect with Marty in Linkedin
30 episodes
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Similar to Customers For Life
Tempers fly as the newsmakers of the week face-off in this award-winning show. Anchored by Sanket Upadhyay, this weekly program has politicians battlling wits with a live audience.
…
continue reading
Bloomberg Best features the best stories of the day from Bloomberg Radio, Bloomberg Television, and over 150 Bloomberg News bureaus around the world. Hosted by Ed Baxter and Denise Pellegrini.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Each weekday, Marketplace’s Kai Ryssdal and Kimberly Adams make today make sense. Along with our supersmart listeners, we break down happenings in tech, the economy and culture. Every Tuesday we bring on a guest to dive deeper into one important topic. Because none of us is as smart as all of us.
…
continue reading
This powerful opinion-based show throws the floor open to an enquiring public for discussions on the issues affecting the country and its people and ensuring that the average citizen gets a voice.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
The day's biggest news dissected by the day's newsmakers. Diverse opinions from across the political spectrum. The show that makes you decide, are you the Left, Right or the Centre?
…
continue reading
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Go offline with the Player FM app!
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