Alex Mead

Content provided by Keith Gait. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keith Gait or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

CX Diaries - with Keith Gait «
Alex Mead

3y ago 35:45

MP3•Episode home

Alex talks us through his journey in contact centres and the world of CX, starting from his time on the phones as an agent and the grounding and insight this gave him. We hear his take on the current state of the industry, his views on awards programmes and Top 100 lists, and takes issue with a trend for personality over credibility and experience in our sector.

We hear about his love for travelling and working abroad, his love for a certain great football club and an Irish rock band, and his own unfulfilled rockstar dreams!

53 episodes

#Business #Marketing #Keith Gait #Customer #Customerexperience #Customerservice #Callcentre #Contactcentre #Keithgait #Customermanagement #Customerengagement

Alex Mead

CX Diaries - with Keith Gait

published 3y ago

MP3•Episode home

We hear about his love for travelling and working abroad, his love for a certain great football club and an Irish rock band, and his own unfulfilled rockstar dreams!

53 episodes

#Business #Marketing #Keith Gait #Customer #Customerexperience #Customerservice #Callcentre #Contactcentre #Keithgait #Customermanagement #Customerengagement

All episodes

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.