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Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

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Manage episode 410713752 series 3561395
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US.

LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions.

This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.

https://www.linkedin.com/in/nirali-amin/

https://www.liveperson.com/

State of Customer Conversations 2024: https://www.liveperson.com/customer-conversations-report

Digital Transformation: https://www.liveperson.com/solutions/digital-transformation/

  continue reading

328 episodes

Artwork
iconShare
 
Manage episode 410713752 series 3561395
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Nirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US.

LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions.

This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.

https://www.linkedin.com/in/nirali-amin/

https://www.liveperson.com/

State of Customer Conversations 2024: https://www.liveperson.com/customer-conversations-report

Digital Transformation: https://www.liveperson.com/solutions/digital-transformation/

  continue reading

328 episodes

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