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Understanding Voice of the Customer with Ernan Roman
MP3•Episode home
Manage episode 196772666 series 1322561
Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing. We’ll also examine the gap between what customers expect and what brands deliver.
…
continue reading
22 episodes
MP3•Episode home
Manage episode 196772666 series 1322561
Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing. We’ll also examine the gap between what customers expect and what brands deliver.
…
continue reading
22 episodes
All episodes
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