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031: Generative AI in the Contact Center - Build or Buy?
Manage episode 416084355 series 3533896
Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
45 episodes
Manage episode 416084355 series 3533896
Damien and Nikola tackle the age-old tech question: should enterprise contact centers build or buy AI solutions? They cover pros and cons considered in the decision-making process, highlighting the importance of established vendors, internal capabilities, technological advancements, user experience, and the need for accountability and measuring success.
Yeah, we sell voice AI, so we're a bit biased. Check out this buyer's guide for practical tips on requirements and vendor evaluations.
Follow PolyAI on LinkedIn
Watch this and other episodes of the Deep Learning pod on YouTube
45 episodes
All episodes
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