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Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)
Manage episode 315323947 series 2507760
Content provided by Ian Bailie and David Green. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Bailie and David Green or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss:
- The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolving
- How to design an excellent employee experience by thinking beyond personas to individual level wants and need
- The relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid work
- The importance of employee listening and experimentation in the hybrid work environment
Support for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com.
Hosted on Acast. See acast.com/privacy for more information.
203 episodes
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Manage episode 315323947 series 2507760
Content provided by Ian Bailie and David Green. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Bailie and David Green or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss:
- The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolving
- How to design an excellent employee experience by thinking beyond personas to individual level wants and need
- The relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid work
- The importance of employee listening and experimentation in the hybrid work environment
Support for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com.
Hosted on Acast. See acast.com/privacy for more information.
203 episodes
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Similar to Digital HR Leaders with David Green
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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…
continue reading
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…
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…
continue reading
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continue reading
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…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
You spend a quarter of your life at work. You should enjoy it! Organizational psychologist Adam Grant takes you inside the minds of some of the world’s most unusual professionals to discover the keys to a better work life. From learning how to love your rivals to harnessing the power of frustration, one thing’s for sure: You’ll never see your job the same way again. Produced in partnership with Transmitter Media.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
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