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470 | NEVER Lose A Customer Again | Joey Coleman
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Gathering The Kings Podcast is now Driven To Win!
Ep. 470 Chaz Wolfe introduces Joey Coleman, a customer retention expert, who shares insights on emotional intelligence throughout the client and employee journey. They discuss six essential communication tools for enhancing customer experience and delve into the 8 phases of the client journey, focusing on addressing buyer's remorse and the affirm phase. Joey emphasizes the impact of small mistakes in customer service and the importance of maintaining relationships with loyal customers. The episode also covers customer loyalty issues, rewarding long-term customers, and simplifying business interactions.
Time Stamps:
0:00 Gathering The Kings Podcast is now Driven To Win!
1:01 Overview of the podcast format, mission, and common business scenarios
1:58 Introduction of guest Joey Coleman and insights on customer retention
3:35 Emotional intelligence in the client and employee journey
6:08 Six communication tools for an improved customer experience
9:08 Deep dive into the 8 phases of the client journey
14:22 Addressing buyer's remorse and the affirm phase
18:19 The cumulative effect of small mistakes in customer service
21:05 The importance of maintaining relationships with loyal customers
23:54 Customer loyalty issues and rewarding long-term customers across industries
27:17 Highlighting exemplary customer service experiences
30:17 Simplifying business interactions and automating processes for convenience
35:07 Joey Coleman's contact information, book details, and closing remarks
37:03 Gathering The Kings community invitation
For more information on Gathering The Kings Peer to Peer Mastermind Group:
https://go.oncehub.com/TheExceptionalLife
Joey Coleman:
https://joeycoleman.com/
linkedin.com/in/joeycoleman1/
Joey's Book, Never Lose A Customer Again:
https://amzn.to/4d7xaqp
Recommended Resources (Affiliate Links May Be Used):Gathering The Kings Full Library of recommendations:
https://amzn.to/3Npzu1o
Chaz's favorite morning drink to fuel him for his day:
https://bit.ly/3K3ebRz
10% off Code: GATHERINGKINGS10
Chaz Wolfe (Host):
Linktree: https://linktr.ee/chazwolfe
Website: www.gatheringthekings.com
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