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E911 Talk 178: MLTS/PBX 9-1-1 Bad Programming
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Don't get caught up in all of the hype. The practice of barging in on a 9-1-1 call; locally recording a 9-1-1 call; interfering with the 9-1-1 call path are all knee-jerk reactions that are not considered best practices by the industry. Providing situational awareness in ease of access to 9-1-1 are things that are both built into most PBX systems today and that's where the focus on 9-1-1 should be. 
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