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63. Omnichannel Insights with Matt Ezyk, Pet Supermarket
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https://youtu.be/OETdFQzWUUo
Matt Ezyk, Director of E-commerce at Pet Supermarket, discusses the challenges and trends in digital transformation and omnichannel retail. He emphasizes the importance of AI and personalization in enhancing the customer experience.
Matt also shares insights on managing multiple channels, optimizing inventory, and building relationships in the industry. As a former professional musician, he highlights the value of teamwork and not overdoing it in both music and e-commerce.
Additionally, we discussed the importance of understanding the backend technology and architecture of e-commerce platforms for non-technical professionals.
In order to ensure career growth and project success, Matt emphasizes the importance of establishing relationships, networking, being flexible, and learning constantly.
It is inspiring to see the wealth of knowledge Matt has accumulated as an e-commerce professional. Let's get started with this episode and learn from Matt about what is required to be an e-commerce leader.
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Guest: Matt Ezyk, Director of E-commerce at Pet Supermarket
LinkedIn: https://www.linkedin.com/in/mezyk/
Pet Supermarket - https://www.petsupermarket.com/
Takeaways:
- AI and personalization are key trends in digital transformation, enhancing the customer experience and driving customer loyalty.
- Managing multiple channels requires automated inventory systems and real-time visibility to optimize order fulfillment.
- Building relationships and networking are crucial for career growth and successful project delivery.
- Understanding the backend technology and architecture of e-commerce platforms is valuable for non-technical professionals.
- Teamwork and not overdoing it are important in both music and e-commerce, fostering collaboration and delivering successful outcomes.
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