Scaling Behavioral Healthcare Practices Using Generative AI with Ram Krishnan Valant TRANSCRIPT

Empowered Patient Podcast

Ram Krishnan, CEO of Valant, works with therapists, psychologists, psychiatrists, and nurse practitioners in the outpatient behavioral healthcare environment, which has significant unmet needs that can be addressed with technology. Scaling a mental health practice differs from other medical practices due to the frequency of visits and the need for individualized care with the most effective therapist. Virtual visits and telehealth are helping providers bridge the gap between physical and mental health, and generative AI is showing promise in diagnosing and maintaining behavioral health.

Ram explains, "This has been a market that has evolved over the last 25 years because so much has changed with our overall perception of the value and importance of mental health. This is a market that was primarily rarely covered by insurance, and employers rarely demanded coverage for their employees. Therefore, it was a cash-based business for most of its existence."

"But over the last ten years, as the stigma for mental health has started to fade, and people are more outspoken about mental health challenges that they’re facing, whether it’s celebrities or athletes, it’s just made its way to the forefront. So employers, first and foremost, have begun to demand that the payers offer their services, and that’s where it starts. Payers then, in turn, begin to look for coverage. Now you have a market that was built for cash working its way into the insurance model. Finding itself subscale, they are now looking to build to scale so that it can have the systems and structures required to be able to swim into the larger waters of the US healthcare system with the insurance and payer process. And so, you have a lot of practices that have a lot of catching up to do with respect to adopting technology, and quite frankly, just process."

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