The Role of AI-Powered Care Navigation Tools to Drive Patient Outcomes with Amanda Bury Infermedica

Empowered Patient Podcast

Amanda Bury, Chief Commercial Officer at Infermedica, emphasizes the need for better care navigation tools to help educate patients about care options and appropriate providers to address their concerns. AI-powered care navigation also supports clinicians by identifying patients who need in-clinic attention, those who can be helped through a telehealth visit, or those who can be given instructions about self-care at home. Amanda addresses the need for education and trust when bringing AI to healthcare and the positive impact these technologies can have on alleviating the shortage of healthcare workers.

Amanda explains, "Taking it a step further is this new wave of care navigation tools, which takes that search match a step further. It leverages more of a question-and-answer capability to help route, manage, and navigate patients to the best care choice, whether inside a hospital via a telemedicine appointment or maybe they can even self-care at home. So, care navigation tools have evolved quite a bit, and we're now at this beginning stage of AI-powered care navigation tools, making the industry that much more exciting."

"At Infermedica, we have an AI-powered tool either for health plans or health systems to take clinically validated navigation and help guide those patients and members towards the most appropriate and cost-effective care. So I always like to say, "When you were younger, did you ever do those choose your own adventures where you would go through and pick and choose what your next step was?" And that is really what these AI-powered care navigation tools are doing: they're taking and learning along the way based on the symptoms and how the patient is feeling and helping direct them to the right level of care."

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Infermedica.com

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