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Simple Ways to Add After-Hours Support
Manage episode 427994733 series 3565799
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Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team!
From expanding support hours to include weekends and evenings, managing the unique challenges of small teams, and how rotating responsibilities can prevent burnout and foster teamwork, this episode breaks down everything you need to know about extending customer support! Check it out, and let us know what you think!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Chapters
1. Welcome to the episode! (00:00:00)
2. Guest Intro: Cara Pacetti (00:01:01)
3. How USPS Made Cara's Day (00:02:37)
4. What "After Hours" Actually Means (00:05:52)
5. Do Your Customers Need It? (00:06:38)
6. Experimenting with Small Changes (00:13:23)
7. Tips for Effective After-Hours Support Coverage (00:20:39)
8. Scheduling to Share the Workload (00:30:05)
9. Communication & Trust with Your Team (00:36:03)
10. Support in Real Life: Denying Requests (00:41:39)
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