The Right Tone for Remarkable Support

Happy to Help | A Customer Support Podcast

All About Change

1
The Goodwill You Don't Know with CEO Steve Preston 29:53

6 days ago29:53

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29:53

Steve Preston is the CEO of Goodwill Industries. Though Goodwill is known for big stores where people can donate clothes and buy them secondhand, those stores are just the first level of what Goodwill Industries are about. Those stores fund an international organization that provides job training, employment placement services and other community-based programs for people who face barriers in their employment. Steve joins Jay to discuss the ways Goodwill Industries support veterans and individuals who lack job experience, an education, or face employment challenges, such as those people who are formerly incarcerated. Today's episode was produced by Tani Levitt and Mijon Zulu. To check out more episodes or to learn more about the show, you can visit our website Allaboutchangepodcast.com. If you like our show, spread the word, tell a friend or family member, or leave us a review on your favorite podcasting app. We really appreciate it. All About Change is produced by the Ruderman Family Foundation. Episode Chapters 0:00 intro 1:02 The Goodwill you don’t know 4:33 The troubling reality of work reintegration for formerly incarcerated folks 10:00 How Steve brings his public-sector experience to Goodwill 11:17 Goodwill’s employment centers 15:51 The interplay between Goodwill’s national and local arms 24:07 The case for minimizing recidivism becoming a cross-party cause 27:05 Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at ⁠⁠⁠www.jayruderman.com⁠⁠⁠ .…

about a year ago 42:15

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Text the show!

In this episode of "Happy to Help," we delve into setting the right tone for your support communications.
Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your support team, especially in written communication where every word matters. Get an exclusive behind-the-scenes look at Buzzsprout Support's tone strategies and discover practical tips for harmonizing your team's approach to tone.

Whether you're a seasoned support professional or just starting this episode offers valuable guidance on fine-tuning your support tone and knowing when adjustments are necessary to enhance customer experiences.
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!

Chapters

1. Welcome to the episode (00:00:00)

2. What is a support tone? (00:02:53)

3. Why Tone is so Important (00:04:16)

4. Buzzsprout's Voice & Tone (00:11:24)

5. Being Intentional in Communication (00:13:51)

6. We are Friendly (00:15:35)

7. We are Casual (00:19:53)

8. We are Empathetic (00:21:21)

9. We are Thorough (00:22:11)

10. We are Excited (00:23:57)

11. We are Patient (00:26:07)

12. We are Encouraging (00:27:24)

13. Knowing When to Adjust Your Tone (00:28:41)

14. Defining the Tone for Your Team (00:31:55)

15. Support in Real Life: Rewards App (00:37:30)

26 episodes

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