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Healthcare DisruPTion 5 The Customer Lifecycle
Manage episode 238791611 series 1242528
Content provided by UpDoc Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UpDoc Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice. This episode gives you the first insight into the Customer Lifecycle. How the Lifecycle came to be and the general principles behind it. If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle came to be because of the Peak End Rule. You’ll hear more terms like Customer Focus and their Experience along with how they grow business metrics. The conversation continues and will never stop! So jump on in and commit to being part of the change!
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Manage episode 238791611 series 1242528
Content provided by UpDoc Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by UpDoc Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice. This episode gives you the first insight into the Customer Lifecycle. How the Lifecycle came to be and the general principles behind it. If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle came to be because of the Peak End Rule. You’ll hear more terms like Customer Focus and their Experience along with how they grow business metrics. The conversation continues and will never stop! So jump on in and commit to being part of the change!
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Similar to Healthcare DisruPTion
PT Inquest is an online journal club. Hosted by Jason Tuori, Megan Graham, and Chris Juneau, the show looks at an article every week and discusses how it applies to current physical therapy practice.
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