Go offline with the Player FM app!
304 Henry Trevelyan Thomas Create the right environment for your CS team and customers to succeed
Manage episode 304981058 series 1182004
Henry Trevelyan Thomas is the VP of Customer Success at Tessian, a human layer security platform. After beginning his career in corporate law, Henry joined Tessian as its first customer success hire in 2017. Since then, Tessian has raised over $120m from legendary security investors (Sequoia, Accel, March, etc) and grown from 10 to ~200 employees.
We talked about a blog post he wrote recently "Building a customer success team: 5 pillars of customer success."
And, yes.
We may have even talked about NRR.
Special thank you to Rav Dhaliwal (Ep. 208 and Ep. 268) for introducing us to Henry.
More about Henry:
* His blog post: https://www.tessian.com/blog/building-a-customer-success-team/
* On Linkedin: https://www.linkedin.com/in/henry-trevelyan-thomas-991a0861/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
355 episodes
Manage episode 304981058 series 1182004
Henry Trevelyan Thomas is the VP of Customer Success at Tessian, a human layer security platform. After beginning his career in corporate law, Henry joined Tessian as its first customer success hire in 2017. Since then, Tessian has raised over $120m from legendary security investors (Sequoia, Accel, March, etc) and grown from 10 to ~200 employees.
We talked about a blog post he wrote recently "Building a customer success team: 5 pillars of customer success."
And, yes.
We may have even talked about NRR.
Special thank you to Rav Dhaliwal (Ep. 208 and Ep. 268) for introducing us to Henry.
More about Henry:
* His blog post: https://www.tessian.com/blog/building-a-customer-success-team/
* On Linkedin: https://www.linkedin.com/in/henry-trevelyan-thomas-991a0861/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
355 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.