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Driving CX through EX - How Company Culture Can Deliver True Business Value
Manage episode 303306855 series 2821484
Content provided by VML. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by VML or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Episode 10: Driving CX through EX - How Company Culture Can Deliver True Business Value
On this episode of Human Centered, host Nick Brunker visits with VMLY&R's own John Mulvihill, Shanice Gipson and Lauren Ziegler about how the focus on employee experience and culture can drive positive customer experience outcomes -- and ultimately drive business value. Plus, they chat about the evolution of the VMLY&R Foundation - and its impact across the globe. And they offer tips for how leaders can build and sustain momentum in their own EX & CX efforts.
- Host: Director, Experience Strategy, VMLY&R - Nick Brunker
- Guests:
- VMLY&R Chief of Staff, John Mulvihill
- VMLY&R Senior Manager VMLY&R Foundation, Lauren Ziegler
- VMLY&R Technology Associate, Shanice Gipson
To explore more about the VMLY&R Foundation and Foundation Day, click here.
We'd love to hear your feedback! Email the show: humancentered@vmlyr.com. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx
33 episodes
Share
Manage episode 303306855 series 2821484
Content provided by VML. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by VML or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Episode 10: Driving CX through EX - How Company Culture Can Deliver True Business Value
On this episode of Human Centered, host Nick Brunker visits with VMLY&R's own John Mulvihill, Shanice Gipson and Lauren Ziegler about how the focus on employee experience and culture can drive positive customer experience outcomes -- and ultimately drive business value. Plus, they chat about the evolution of the VMLY&R Foundation - and its impact across the globe. And they offer tips for how leaders can build and sustain momentum in their own EX & CX efforts.
- Host: Director, Experience Strategy, VMLY&R - Nick Brunker
- Guests:
- VMLY&R Chief of Staff, John Mulvihill
- VMLY&R Senior Manager VMLY&R Foundation, Lauren Ziegler
- VMLY&R Technology Associate, Shanice Gipson
To explore more about the VMLY&R Foundation and Foundation Day, click here.
We'd love to hear your feedback! Email the show: humancentered@vmlyr.com. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx
33 episodes
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Similar to Human Centered
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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