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Inge Kristensen on healthcare workers as second victims (Denmark)
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Manage episode 296297324 series 2793147
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On the podcast is Inge Kristensen. Inge is the Chief Executive at the Danish Society for Patient Safety. She is an experienced leader in healthcare and social services, dedicated to quality improvement and patient safety. Inge has extensive experience in leading large-scale projects in hospitals and community care and creating cross-sectoral collaboration focusing on quality improvement. Inge is an experienced moderator, public speaker, and contributor to whitepapers, books, and journals on improvement in healthcare.
A few key takeaways:
On how to approach life
"I get up every morning and think we could do better today than we did yesterday."
On psychological safety and its importance
"You feel secure when you are in your role, in your function in healthcare. It has a lot to do with the ability to have an open and free discussion about errors, about improvement, at your workplace. "
Book recommendations from Inge:
Managing the Unexpected: Resilient Performance in an Age of Uncertainty
Download Psychological Safety resources (English / Danish)
Psychological Safety Toolbox
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